The only thing that I found a little disturbing was that there were a lot of small kids very late in areas where they not suppose to be like in the disco and casino and this is the first time experiencing this on a cruise. Normal rules is that small kids can't be allowed in those areas. Thank you .
The ship is gorgeous. Relaxing cruise but not a fun one. Employees are very uptight and not genuine. That actually ruined the cruise for me. Every employee acted as if you were a customer not a guest (if that makes sense). Employees rarely smiled. Nobody knew how to work their handheld computers so it took forever to place and order for food or drinks. However the drinks are very good. They have a great drink menu. I only found one place (Seaview Lounge) where the service was good and they have live music all the time.
One of the worst things on the ship are the buffets. No organization. No lines. Every man woman and child for themselves. Extremely chaotic, especially on an international cruise like this where you have about 5 different cultures and customs fighting over food. All they need are queue lines and the problem would be fixed. Plates are behind you not next to the food, silverware is always in a random spot or can’t be found at all. And the food never changes. Same thing every day.
The spa is very nice BUT only 3 warming tables on a ship that holds so many people.
That being said they do offer a wide selection of things to do in the thermal areas, just not equipped to handle such a large ship. (The took space from the spa to add to the outdoor sun deck).
For the good stuff. Music is great, and I mean great. All over the ship you have modern theme music for each specific venue. The DJs for the clubs are top notch. Even though I normally hate the annoying photographers on the cruise I had to say the ones on this cruise were fun and amazing with kids. I saw 3 crew members playing with kids before the shoot to get them in a good mood for the pictures.
I got a facial in the spa. It was amazing. I also got my hair cut and they know what they are doing. Very well trained. The spa rooms are also not cramped and rather large which was a surprise from the thermal suite situation.
They have a really great brunch on board. Never knew about it until the last sea day. It’s in the Butchers Cut restaurant on deck 16. It does cost extra (most expensive food item is $7) but the view and customer service is so worth it compared to the chaotic buffet. They don’t have it every day but I would check when they do when you get on board.
The ship itself is amazing and beautiful. I just think they need to learn how customer service works on the American market to actually survive sailing out of the states. I’m giving them the benefit of the doubt that because the ship is so new that they have a lot to learn, but I’m guessing after the complaints they were getting (a lot) they will soon fix those. However I won’t be sailing MSC again. They advertised a ship that celebrates Miami and they delivered Paris. (Not fun just euro attitude).
Ah, the seaside, I'm embarking today from my 7 night carribean cruise.
Service- Decent, could be better maybe bc they are all new and never worked together
Food- Buffet was great, but the dining room food for the Marketplace was awful sorry to say
Entertainment- Shows were all same style but the preformers we're great
Cabin- We had a balcony cabin and it was not designed properly but the bed was comfortable and the balcony was greatly sized.
Things to do- Many things to do but they want the money a lot of stuff is paid, you need to sign a waiver to go on the slide which was free but surprisingly was worth it. Zipline was actually free but I didn't go.
Places to hangout- Haven Lounge was pretty great, just no AC in there. Everything else like the Bars we're exceptional.
Overall- 3.7 Stars
Just got off the 1st sailing from
Miami. Overall I would give this experience a very low rating. Now taking into account that it’s a new ship I won’t do that but I also feel like simple dinning room rules were not applied ex. Clearing of plates ( like snails) asking for well
Done steak and getting (M) twice, conversation , no creamer at the table for coffee with dessert then we were told they don’t have cream in the dinning room !!!!!! What !!! God forbid you get coffee with the actual dessert that you ordered. Extremely slow! I don’t think our waiter understood English very well. How could you have someone working as a waiter that doesn’t understand English. Anyways. Moving on.
Cabins , 14094 ,balcony Small small small. Set for 2 people
Not a family of 4. No room to put anything anywhere. You have one side of a closet for clothes and 3 small dresser draws. That’s it ! For a family of 4!!! Plus the couch converts into bunk beds which is awesome except the gentleman that cleans the cabins never came to clean our room til 2 o’clock and sometimes only once a day. And wouldn’t even put the couch back to normal so we at least have some more room
During the day. My husband asked for another pillow which by the way they have a sign in the room about it saying just ask your host for more info about obtaining such pillow and he was told the ship
Is full and no pillows avail ! What happens if someone got sick on a pillow. Would they just not give them one for the rest of the cruise. Very smiley fella but again maybe didn’t understand English well or something. Balcony was decent sized. Bathrooms were ok. The shower is really small. I am not skinny by any means but I am also not 300lbs. I’m not sure how anyone got in there over 200 lbs which is a lot of men and women these days. They didn’t supply conditioner which would of been nice to know before hand so YOUR WELCOME future cruisers. Lol. Also the shampoo and body gel they supply is not a great smell at all but that’s my personal opinion-at least they supplied it. Towels were taken and not given back until
Later on in the day. Again our host saying they were having a towel issue and he would get them to us ASAP. We were heading to the pool for the day so noooooooo towels for us when we’re get out of the pool. Not ok.
Bar tenders all seemed annoyed when you ordered except for a few. Maybe because we had tickets for drinks but a lot
Of people had them.
Casino was great. Smokers kinda kept to one side and I enjoyed myself.
SPA. I finally went to the spa and man what a great experience. I wish I would of been able to tour the spa the first day -they would of made some money on me for sure but I didn’t get to because they said someone was using it ( prob a important person or famous person ) They really should keep this open the first few hours boarding. They would make a lot
Of money. The day use was fantastic. The jacuzzi , rain showers , salt room , dark sauna room , and ICE ROOM was a great experience. If you go on this ship -it is worth buying the spa experience
For the week. Trust me!
I will leave you with this DO NOT think anything will be handled on the boat. It won’t. Make sure your “status “
For each member in your group is correct. We are gold
Members and the lady at the future cruise desk was unable to look into the computer and see that my 12 yoa son was a gold
Member as the rest of us. She said the computer is what counts. After some terrible annoying looks and talking she said she could change his status to gold for this cruise. Yet , when the signature gift came in the room , my son didn’t get one because they didn’t have him as a GOld member. But that’s ok. We snuck in the black party with my parents and got a solid
Chocolate boat. Yum yum. Made up for it. Lol.
My opinion is my opinion but when speaking to a lot
Of people on the cruise they experienced the same things as I which made me feel like I wasn’t being to picky.
I would wait for this cruiseship to work out it’s kinks before booking.
Nicely designed ship with poor service and terrible food. The Divina was better.
Had planned to sail the sister-ship Seaview next year but now don’t want it.
Will do the new RCI Symphony and Celebrity Edge next December instead.
The staff was untrained, the ship amenities were often out of service. Even the hours of operation differed from what their "High Tech" MSC Me app stated. The Cruise Directory stated on day one that MSC was breaking into the Americas market! This was our 4th Inaugural cruise, 20 plus cruises total and rates as our worst cruise ever.
I wanted to say a little about MSC Seaside. I don't like reviews, mainly I don't trust them, I figure if all reviews are bad, it must be bad, but if 20% are bad then that's what I'm looking for you just can't please everyone. That was my 38th cruise (3rd on MSC) and it would be near the top of my list with some allowances for it being the first "real cruise" it did a transatlantic and then we had the inaugural cruise out of Miami. It has a lot of work needed on organization, signs, notifications and procedures. It is just so new and it seemed like 70% guests were not American, which I like because it makes travel interesting. Most guests were always speaking some other language? I remember when we booked Carnival Sunshine inaugural cruise in Italy, it was cancelled because of construction delays ran more than 2 months, then when we re-booked 6 months later, it was still having serious problems in all areas. Back to Seaside: Food (main dining room) was great, a few unusual items on the menu were not so great but overall still great. The buffets: one on deck 16 and one on deck 8 were somewhat small and not a great variety, still very good, some times they were a bit crowded. Off hours snacks were somewhat limited but we always had something available and the open times were clearly listed for all services. The specialty snack locations were very good with all kinds of specialty drinks and snacks (better and more abundant than we had seen on other ships). Milk shakes, gelato, specialty coffee drinks, etc. they also have a chocolate factory restaurant. Overall food is great. Service: dining room was excellent, food delivery was very slow? I'm thinking there were issues with organization in the kitchen? Cabin Steward service was very good, very responsive to our requests (we always have lots of requests: slippers, robes, ice twice a day, etc.). Bar service (nonalcoholic) was very slow everywhere. We did have a problem with no electrical outlets operating: so I have to say the Guest Services were very lacking! We complained 4 times, 3 phone calls and 1 visit to Guest Services and finally the cabin steward found the breaker. It took 2 days to get our safe open, again another Guest Service problem - they need to work on this (just new ship?). Things seemed to begin to get better toward the end of the cruise and we saw some procedural changes that helped, but still have some growing pains. To me MSC is an international cruise company similar to Holland American and the guests are mostly from some other country which makes it a bit different. Though Holland America is mostly for us old folks, MSC does cater the young with a lot of activities, and parties. We don't do luxury cruises, but MSC is close, I would rate MSC Seaside better than MSC Divina. Cruise companies we have been on: I would rate Disney #1, MSC tied with Holland America at #2, Princes #3, Carnival #4. It has been a long time since we have sailed NCL and RCL but both were very good, and we haven't been on a Mega Ship yet so I can't compare them? Seaside is a great cruise ship with a few minor improvements needed (just getting some good routines working). If you want a luxury ship, you will have to pay a lot more.
This was a Christmas sailing on a brand new ship. Do they have work to do to iron out things...Yes but every vacation is as good as you want to make it. Ours was amazing.
Also my son did get an ear infection we took him to the hospital on board and they were fantastic.
We will definitely cruise MSC again!!
As the price paid for this cruise was reasonable, especially as the ship is brand new, the overall experience was good.
Not sure if I would recommend MSC to many solo travellers as "anytime dining" was not available and language barriers often prevent ease of conversation.
Glad I booked this MSC cruise first before going for the 4 months world cruise. They are focused to make as much money from their guests as possible. Breakfast and lunch were a stress, no place to relax in peace, except in your cabin. At every port they fill the ship with cheap day cruisers adding even more unrest. I would not book any MSC cruise again.
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