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4.8 out of 5

Excellent cruise with friendly staff! by ramosfamily

Verified Review
/ Sail Date: / Traveled As: Family (young children)

MSC was an amazing cruise experience! The staff is friendly and the entertainment options were great. The MSC Seaside was an absolutely beautiful ship. The policy that allows children under 12 for free makes this our preferred cruise line and we will definitely take another cruise with MSC.

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3.7 out of 5

Lackluster cruise by donnadiva

Verified Review
/ Sail Date: / Traveled As: Family (young children)

I would not cruise with MSC again. They need to take lessons from royal carribean and carnival.

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2 Comments
2.2 out of 5

Worst Cruise Ever!!!!! by TravelAgentJoe

Verified Review
/ Sail Date: / Traveled As: Couple

I took 7 cruises in 2018 and booked the MSC Seaside for their Christmas cruise thinking it would be a great experience. Boy was I wrong. The crew was less than friendly. We left the port of Miami and two days later we got to San Juan. I was ready to pack my bags get off in San Juan and fly back home. The ship was dirty, the public areas where nice, but the public restrooms where disgusting. The food was horrible, just bland and taste less. The staff/crew didn't greet or welcomed us on board. It was not until dinner that the host, and only the host greeted us. She was the only person that helped us and provided suggestions to deal with our situation. we weren't able to sleep the first three nights on the ship because the people in the room next to us kept screaming at each other. I had to call Guest Services 6 times before anything was done and they sent someone to speak to them. The crew had a part at the pool deck and turn the music so loud that we couldn't sleep nor relax in our rooms. If you are looking to relax while at see, this is not the cruise for you. The show where amazing! but other than that, it was my worst cruise this year and my worst cruse ever. I will never travel with MSC ever again.

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6 Comments
3.7 out of 5

Beautiful ship and great amenities but customer service needs some work by LanieB1968

Verified Review
/ Sail Date: / Traveled As: Large Group

I sailed with MSC in the Med and received stellar services in all areas. I preached to others about how good the service and food were and tried to talk American friends into giving MSC a try. Based upon the spotty food and service on this cruise, I may need to reconsider my choices.

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Was this review helpful? 8
4.2 out of 5

Western Caribbean Cruise by babc22803

Verified Review
/ Sail Date: / Traveled As: Family (young children)

The ship was really beautiful however the shows and entertainment (things to do) lacked. It would have been nice to see more going on. The food was decent & the service was impeccable!

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4.8 out of 5

Another MSC Beauty by puravida1955

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

Overall, this was a great cruise. The older I get, the less I like the mega ships. They lack the intimacy of smaller ships. I noticed this on Oasis class ships too. But, this ship is fabulous! It is a true beauty, elegance at every turn. Those Swarovski staircases are stunning! This was without a doubt the most beautiful ship I have ever cruised on. I feel MSC is still working on perfecting some minor issues but for the price it is quite a good deal. I will be sailing on MSC ships for many years to come.

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2 Comments
4.6 out of 5

Pleasant Caribbean Cruise. by rvh01

Verified Review
/ Sail Date: / Traveled As: Couple

A pleasant trip on a new cruise ship. Excellent food with New York style entertainment inside the ship. European style atmosphere. No crazy music or people going on. Book cruise ship excursions - Go on the sure side even if a bit more expensive. There is a good reason why. Will take cruise again.

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1 Comment
4.5 out of 5

Fantastic and fun yet relaxing by terrichoy

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Only complaint was ONLY MUSIC Played anywhere was all Latin with exception of atrium a solo guitar that in the evening only put everyone on the mood to SLEEP. need more variety in music

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1.9 out of 5

Horrible by teegee2002

Verified Review
/ Sail Date: / Traveled As: Large Group

Never again. I have sailed on Royal, Celebrity, Holland, and Carnival. Food in cafeteria better than dining. Specialty ate amazing but very pricey. Staff need to learn customer service skills. Plan on spending a lot of money for everything! Best experience was Celebrity and worse was MSC.

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Was this review helpful? 4
2 Comments
4.6 out of 5

Excellent vacation with MSC! by tmbatchelor

Verified Review
/ Sail Date: / Traveled As: Couple

An amazing week! Celebrating a wedding and a birthday during our trip, the staff went above and beyond to make us feel cherished and special. Loved the ship, the food, and the peace of mind that came with being on vacation with MSC!

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Was this review helpful? 5
3.4 out of 5

Not That Great! Will not do MSC Again by rmroveal

Verified Review
/ Sail Date: / Traveled As: Large Group

Don’t think I will be cruising again with MSC. Some of the staff was Rude as well as some of the passengers. Food selection was not that great. Really sick and tired of eating Pizza. The Port of Call for Puerto Rico was ridiculous. Arriving at 5pm?? What cruise line does that as well as St Martaan arriving st 7am and leaving at 2pm not enough time and the day was gorgeous. I will say the Ship is s beautiful work of art. But they need to do better with their hospitality. The drink packages were good. And a huge shout out to Melvin Cuba’s. He was amazing. Even had issues with the room Steward.

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4 Comments
4.4 out of 5

Less than satisfactory by srich6275

Verified Review
/ Sail Date: / Traveled As: Couple

MSC should focus more on enhancements for American population and listen to suggestions from past Divina guest.

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7 Comments
4.2 out of 5

SEASIDE REVIEW by villager

Verified Review
/ Sail Date: / Traveled As: Family (older children)

MSC has service charge for everything in class that we sailed. be aware.

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2.3 out of 5

Worse cruise ever by hugoramirezjr

Verified Review
/ Sail Date: / Traveled As: Couple

The worse cruise I have ever been in!!! I would have read the review on Facebook before I took the boat!! It really that bad!!!

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2 Comments
4.3 out of 5

I found disorganization for the entrance and tumultuada exit of the cruise in the last day. I was attacked by a stroller, directed by a furious madwoman with the delay of the exit and my son-in had to intervene, they left that mad one to shout out as I I by Cruiser58646189

Verified Review
/ Sail Date: / Traveled As: Family (young children)

I found disorganization for the entrance and tumultuada exit of the cruise in the last day. I was attacked by a stroller, directed by a furious madwoman with the delay of the exit and my son-in had to intervene, they left that mad one to shout out as I I let it go, even though I was in front of it with my granddaughter and my mother-in-law's mother a person who is recovering from a cancer. There was no security that would intercede for our rights. My 4-year-old granddaughter began to cry, my daughter who saw her started screaming for something to be done, and one of the ship's officers came to her and stopped her screaming. It was a complete lack of respect for me that I am 66 and with surgeries on my legs and with my whole family. In addition to letting this woman leave without having received the proper education warnings. SHAMEFUL

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4.3 out of 5

Relaxing by fuser

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Our main disappointment was the entertainment for adult. Felt like it was not "livelier". It is a European style cruise but if you are in the Caribbean, spice it up! Show at night only 30 minutes long. The only live band on the ship looked like they were board playing. The Latin group was playing music from a box; Latin music MUST be played with real performers. I always complain about kids in jacuzzies when trying to relax. Restaurant food was "dull" no real "wow" choices. Entertainment for older children (16-18 ages) is not good. Our children spent most of the time in the cabin. Drinks are served with cheap, if at all, alcohol. Never really enjoyed a good drink. Premium alcohol comes with a cost. We are taking a break from cruises, feel like not getting your monies worth.

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Was this review helpful? 5
2 Comments
4.7 out of 5

Amazing ship by mellissa1977

Verified Review
/ Sail Date: / Traveled As: Couple

Beautiful ship, great service, good ports, awesome value

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3 Comments
3.8 out of 5

Very Relaxing by sabee2

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Not a bad cruise. Love the availability of the interactive screens for making show or dinner reservations. I thought the ship could be a little more user friendly. It was like a maze trying to find your way around. Maybe arrows pointing the way to the restaurants might help. I heard other passengers saying the same thing. Also, maybe it would have been a good idea to make mention of the time change at the emergency safety meeting. Grateful to Melanie for pointing that out. We missed a few shows because of it. Although my cousin wasn't charged for her excursion due to her illness, I was only credited half. I thought that to be insensitive. How could I go off and leave her. The doctor and nurse did an outstanding job when she got ill...we were very pleased.

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1 Comment
4.4 out of 5

Horrible experience on MSC by poppop344

Verified Review
/ Sail Date: / Traveled As: Family (young children)

poor tasting food[most of the time],horrible reception desk employees,wi-fi did not work and fun pass was a waste of money[things you need fun pass for open very limited hours] would not recommend MSC to my worst enemy,I would recommend using ROYAL CARRIBBEAN as they are far superior!!!

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Was this review helpful? 4
7 Comments
4.7 out of 5

Had a great cruise, shows were very colorful. by cash70

Verified Review
/ Sail Date: / Traveled As: Couple

Yacht has a priority card that overrides and floor that you try to go to. They need their own elevator. It holds up and confused others on the elevator. The entertainment was excellent and very colorful costumes. We asked for early dining and got 7:15, but had it changed to 5:15. I thought the backdrops for photos were very dark and old fashioned. Did not like them at all. But the cruise was great and the ship. Still like MSC Devina better.

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