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5 out of 5

Our Best Cruise Ever! by Niccibu

Verified Review
/ Sail Date: / Traveled As: Couple

We are MSC Cruisers for LIFE! The Yacht Club experience is like no other!

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5 Comments
3.9 out of 5

Room for Improvement by SeaDiva67

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

Absolutely beautiful ship!!! The food is really good! Juni was our waiter for the week and anticipated our every request and whim. Really pleased with our cabin steward, Rudy! Much improvement needed in customer service and relations. Staff was rude, callous, and dismissive. No real entertainment options outside of nightly theatrical presentations. Entertainment options needed to be inclusive of diversified cultures represented on the ship.

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4.6 out of 5

Cruise was OK by rvantho

Verified Review
/ Sail Date: / Traveled As: Couple

Communication was bad on the ship I got upset several times also the elevators were out of control

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4 Comments
4.1 out of 5

Worth a Chance by Cruiser71032792

Verified Review
/ Sail Date: / Traveled As: Couple

We had not heard of MSC so took a chance. The price was right and the experience was awesome. We had a fabulous time and would highly recommend it. The onboard entertainment was the only thing I would say needs improvement.

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4.8 out of 5

beautiful ship by dpettey

Verified Review
/ Sail Date: / Traveled As: Couple

The seaside is a beautiful ship! Positives- evening shows were excellent, staff is very eager to please,tempanyaki grill was excellent, swarvoski staircases are stunning, negatives-bathroom in stateroom is very small- shower is small -toilet leaves no room for your knees you have to sit on an angle.

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4.5 out of 5

Exceeded Expectations, but.... by SarasotaDan

Verified Review
/ Sail Date: / Traveled As: Large Group

The ship was amazing and the individual crew members were exceptional, but there were issues that clouded this from being rated even higher. Many of the crew complained about conditions and how they felt about their engagement. This was a surprise because we had never heard these types of complaints before. The dining experience in the main dining room was a disappointment largely because of the level of service (long wait times, food coming out one or two plates at a time), but at the same time the selection especially for vegan and vegetarian members of our party were amazing and far better than other cruise lines. This duality of an amazing ship, great ports of call, stunning entertainment while still having significant gaps in other core areas cloud my review from being even higher.

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5 Comments
2.6 out of 5

poor experience by rm1759

Verified Review
/ Sail Date: / Traveled As: Family (young children)

the ship felt crowded all the time. the zip lines only ever ran for a couple of hours, and then only one line was running so the line was always too long. we purchased the $20 pass to go as many times as we wanted, only to be able to go once.

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1 Comment
3.9 out of 5

MSC Seaside. Great ship, but understaffed. by samminator

Verified Review
/ Sail Date: / Traveled As: Large Group

While staff is very friendly it seems like they are understaffed by about 10-15% The attention to detail we loved about the MSC Divina was missing. We stayed in the Yacht Club and it was notable. I can't imagine what it was like in other parts of the ship.

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5 out of 5

The best cruise ever by mimi405

Verified Review
/ Sail Date: / Traveled As: Family (young children)

I had a wonderful time in MSC Seaside and would recommend it to all friends and family. My steward Andres was very friendly. Captain is approachable and caring. Best cruise ever.

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3.6 out of 5

Wonderful ship, not great service by baywilso

Verified Review
/ Sail Date: / Traveled As: Couple

The ship was beautiful. However, our butler and the guy who cleaned our room weren't great. I was excited to sail with MSC again because of the service I received on the Divina. I was sad to find that the service was not as wonderful on this cruise. We told the guy who cleaned our rooms when we were headed out so he could turn down, but he always waited until we were in there and then either didn't do it or did it with us in the room. It was as if they wanted us to work our schedule around them which is not what I want on a vacation. Our butler was supposed to escort us down at the ports so we could get the Yacht Club service we are supposed to, but instead we were always the last ones standing behind everyone. The experience was just not as incredible as the Divina and I was disappointed.

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3.8 out of 5

If you’re American, this cruise may not be for you. by KodakStarz

Verified Review
/ Sail Date: / Traveled As: Couple

The is cruise is for Europeans.. I will be going Royal Caribbean’s or Carnival on my next outing

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12 Comments
2.8 out of 5

Thumbs down for MSC by spooonster

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Deceptive advertising for excursions, when confronting staff about this issue received nonprofessional response.

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2 Comments
2.8 out of 5

MSC SEASIDE NEEDS TO READ TO REVIEWS by boomerang62

Verified Review
/ Sail Date: / Traveled As: Couple

First off let me state that we are Avid Cruisers and decided to try the MSC Seaside based on the new technology and features of this ship without extensively looking into the ship's reviews which was our mistake. We first noticed that if you weren't Yacht Club member the forward one third section of the ship was unaccessible therefore restricting any forward views or panoramic views moving forward on this ship. We found that the passenger to service Personnel ratio was not adequate to service the ship. To start the food buffet was a disaster which was limited and lacked variety .Certain dishes were not even warm coffee creamer half and half and coffee cups were non-existent during a good portion of the 7 day cruise. If you chose to have juice in the morning such as tomato juice or V8 juice there was an additional charge. The main dining room was extremely crowded and waiters could not get between tables and service properly . The quality of food was poor and sometimes served cold in the middle waiting for water or receiving a cocktail during dinner was a challenge. The gym was small and lacked views to the forward of the ship extremely crowded gave up on that- no staff help. The theater was extremely crowded with passengers often standing up nightly without a seat. We had made reservations every night and were forced to arrive early to get a seat .There was no live Orchestra so the music was on recording no drinks in the theater. The activities were pay for activities for things such a zipline bowling Etc whereas other Cruise Lines include those amenities. If the Sun was out good luck getting a chair to sit on the deck top side again the ratio of chairs to passengers was not appropriate. When ordering a glass of wine or a martini or a mixed drink the appropriate glass in many cases was non-existent it was a challenge to get the right glass for the right drink each evening .Minor things like lack of body lotions or bathrobes are not supplied to the rooms. Restroom placement did not make sense for common areas. In most cases the one toilet that was available was either broken or extremely hard for a handicapped person to access and in need of cleaning. We should have read more reviews before booking this Cruise but that's our fault we would put this ship at the bottom of the line in cruising we have also sailed on the MSC Divina which was also extremely poor. Our advice would be to look for a smaller ship on a quality line such as Holland Norwegian Royal Caribbean to give better service better food and better amenities.

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15 Comments
4.5 out of 5

44th Anniversary trip by cindyhoog

Verified Review
/ Sail Date: / Traveled As: Couple

there were positives and negatives, we did go with an open mind as this was our first time on MSC. we have gone on 27 Carnival cruises and a Princess cruise, we already booked another cruise on MSC because the price was so great. we are giving them another chance to win our loyalty. My daughter has gone on 3 MSC cruises and never had the problems with the dining room staff we had.

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Was this review helpful? 5
4 Comments
4.3 out of 5

A bad experience by grnd

Verified Review
/ Sail Date: / Traveled As: Couple

We were very excited with this Cruise It is a brand new Ship with Excellent staff, A+shows every night and acceptable food. We were supposed to have 3 stops: 1 in Philipsburg, St. Maarten , 1 in San Juan, Puerto Rico ( We call it "the Diamond of the Cruise") and 1 in Nassau, Bahamas. We found a lot of nice people in St Maarten, but it is an island with poor panoramic and poor entertainment since about 75% of the island still in recovery for the Hurricane Irma. But our bigest expectaction was SAN JUAN (The next day) since there it was Family and Friends waiting for us, (we had 5 years without seen them). Every thing was going OK till a crew member from the casino at 1:00 AM in the morning (when the ship was on the way to SAN JUAN) decided to jump from the 7 deck to the sea and kill himself. The Captain made the announcement of the tragedy about 7 am and he explained the MSC Seaside ship and, with the help of the US Coast Guard, has to stay surrounding the area to try to find the body of the crew member. It was a very sad moment for every body, especially for the rest of the Crew. We Pray for him and for his family. The search of the body after 14 hours was unsuccessful. So, our itinerary was changed and from there ( at 4:00 pm) we departure directly to Nassau, Bahamas and we lost the stop in SAN JUAN, Puerto Rico and the reunion with our family. Nassau was ok, Back to Miami and having a resume of this Cruise: GOOD SHIP, EXCELLENT CREW, ACCEPTABLE FOOD, SAD MOMENT FOR THE CREW MEMBER WHO DECIDED TO KILL HIMSELF, BUT A VERY FRUSTRATED EXPERIENCE FOR EVERY BODY WHO'S EXPECTATIONS WERE TO HAVE AN EXCITEMENT CRUISE AN SEE FAMILY MEMBERS IN SAN JUAN AS US. Note: $33 were credited to every body for not going to San Juan.

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10 Comments
4.4 out of 5

Beautiful ship by heathdavis

Verified Review
/ Sail Date: / Traveled As: Family (young children)

7th cruise We've ever done. Best ship we've ever had bar none. Kids activities were great and well organized. Food wasn't bad, but nothing special. Very clean and despite being booked solid it never felt crowded on any of the decks. I'd take the same cruise again.

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5 Comments
5 out of 5

excellent trip on a superb ship by dkl

Verified Review
/ Sail Date: / Traveled As: Family (older children)

everything was above average fabulous shows wonderful crew beautiful ship nothing to complain about fabulous in all things

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2 Comments
3.5 out of 5

Needs improvement. by loree64373

Verified Review
/ Sail Date: / Traveled As: Couple

My impression is, you need improvement in the food service. You have stereotyped Americans. Every menu contained Hot Dogs, Hamburgers and Fries! Americans, eat more then that. I can't tell you how many years its been since I ate fast food. There were very few Italian dishes. And the dinning room food was very poor. Often at breakfast we had to keep asking for things. Example: silverware, sugar and butter. And more often then not the food in the dinning room at all meals were cold. We had the Aurea experience, in the past we were given our own section to eat in. This now only applied for dinner. We bagan to ask for a private table, as we were constantly seated with other passengers that did not speak english. I felt like cattle ushered in and out. Was not the best dinning experience.

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4.7 out of 5

We had a great time by gchakmakian

Verified Review
/ Sail Date: / Traveled As: Couple

We had a great time, but if we take another cruise I think we will try another cruise line to get a comparison. There seemed to be a lot of none English speaking passengers on board. Most of the crew spoke little or no English. MSC cruse line seemed to be more for European passengers.

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8 Comments
4 out of 5

Elegant and fun by Darlina

Verified Review
/ Sail Date: / Traveled As: Family (older children)

The first day was overly stressful because of bottlenecks we encountered when boarding. That changed as folks started meandering around the ship. I avoided the prime time for the buffet because it was too busy.

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Was this review helpful? 7
6 Comments