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764 MSC Seaside Reviews

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A Cruise of a Thousand Papercuts by redbeardhoosier

Sail date: / Traveled as: Family (older children)
Ship: MSC Seaside / Destination: Caribbean - Eastern

While any day on a cruise is better than a day not on a cruise, in the end, this cruise is not one that we would likely repeat. Did we have a bad cruise? Definitely not! We (at least, I) had an enjoyable cruise. As with most things, you get what you pay for. This cruise was cheaper than most, and in the end delivered accordingly. This cruise provided an absolutely gorgeous ship, a wonderful connection to the sea, good food, and relaxation - all at a budget price. However, due to a metaphorical thousand paper cuts - the poor stateroom service, lack of usable stateroom storage, odd theater shows, unappealing children's programming, inefficient port-call timing, overly complex drink package, and similar frustrations - our future cruise money will likely be better-spent elsewhere. Background My wife and I are in my early 40s, we have two tween-age girls (currently ages 12 and 10). This cruise was our fourth overall, and first with MSC. We are reasonably experienced cruisers, having taken (at the time of writing this review) five cruises on Royal Caribbean, Norwegian, Disney, and MSC (and with five more booked on Norwegian and Disney). We travel as a family, and look for a mix of relaxation, family time (these two being my personal #1 priority), good food, entertainment, and fun in a cruise vacation. While I try to incorporate educational experiences, we do not usually seek out action/adventure experiences. For this cruise, we traveled with my parents, as a celebration of their 45th wedding anniversary. We booked staterooms 15173 and 15163, which were (non-adjoining) category B2 Fantastica balcony staterooms, with the Fantastica experience and kids sail free, mealtime restaurant drink package, and 2GB free internet promotions.

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4.5

This was my first, it was wonderful. Looking forward to my next cruise. by Rosebud1812

Sail date: / Traveled as: Singles/Friends
Ship: MSC Seaside

This was my first cruise and I loved it. I am looking forward to my next cruise.

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Great Cruise on a Beautiful Ship by CruiselineSarah

Sail date: / Traveled as: Singles/Friends
Ship: MSC Seaside / Destination: Caribbean - Eastern

Overall I had a great cruise on MSC Seaside and I was glad I was finally able to try this cruise line. They have some issues that need to be ironed out mostly in the areas of service and operations, but the ship is absolutely beautiful and there's a lot to do (and eat). I will add that I was invited on this cruise by MSC, but my opinions in this review are all my own. :)

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4.2

Interesting Cruise by iamquazn

Sail date: / Traveled as: Family (young children)
Ship: MSC Seaside

5 stars for Yatch club area. 3 stars for non Yatch club area. It was too crowded and too many rude people.

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4.9

Seaside, ship that follow the sun by Dine

Sail date: / Traveled as: Singles/Friends
Ship: MSC Seaside

Hi:) I m a cruise lover :) and MSC mostly. So, let s start with the beginning. MIAMI - try to arrive at lest 1 day before the cruise. Use UBER for transfers . It s cheap and worth it. Book your shows. Try pizza. Try Gelato. Go on each Port. Drink :) Explore Embarkation : print in advace your labels for the luggage. If you are not ayacht club member ( in this case you can embark whenever you want ), as a regular passenger you can embark starting 11.30- 12:00. No matter what they write on your papers. BUT, no later than 17:00. Disembarkation: you ll receive the instructions 1 night before and you ll know what you have to do If you prebook MSC excursions from MSC portal and receive email confirmation from MCS, print them and take them with you. Sometimes their system is not syncrhronised. when on the ship 3 important things: book / confirm your excursions ( you can modify/ cancel 48 h in advance w/o any costs, register your credit card, buy your social app internet. Ship is huge and amazing. Clean, Full of Life, full of shows. Regular cabins are so and so. Pay attetion to your steward if he doesn t take care of your cabin. Dining : same menu in Ipanema and Seashore. BUT very tasty and waiters more than friendly. They are doing their best. Live cooking shows I bought my excursion through MSC. Althgough they have cheaperlocal offers in the port. In Costa Maya i tryed swim with dophins. Quite an experience. Try it. On your disenbarkation day book a Miami tour with drop off at the airport .

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3.9

Thanksgiving Cruise by 2LoveBikes

Sail date: / Traveled as: Couple
Ship: MSC Seaside

Great vacation. Clean and modern ship. Ship is a smart ship. It has interactive screens around the ship for booking or looking for info. The rooms are smart. You use your key to turn on lights but also let's people or attendant know if you are in your cabin or out. It also has push buttons to turn on lights outside your cabin if you want your cabin made up or do not disturb.

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Loved this Cruise! by Cruisin4Fun2019

Sail date: / Traveled as: Singles/Friends
Ship: MSC Seaside / Destination: Caribbean - Eastern

I think the only thing I would suggest is to update the app to better define the activities, show and food descriptions.

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4.5

Exquisite Cruise and Awesome FOOD! by yrodriguez7

Sail date: / Traveled as: Family (young children)
Ship: MSC Seaside / Destination: Caribbean - Western

MSC is a very luxurious and professional CruiseLine that offers a lot of diversity in its food options as well as activities, music, etc for all guests. I think it’s by far the best CruiseLine because of this. There is always something fun to do, watch, and/or enjoy for everyone at all times.

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4.0

MSC Seaside by KyRabbit

Sail date: / Traveled as: Couple
Ship: MSC Seaside

Beautiful ship really no different than any other Cruise you have your goods and your bad

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4.4

Fantastic vacation!! Ship overall was amazing! by NThomasA0K

Sail date: / Traveled as: Family (older children)
Ship: MSC Seaside / Destination: Caribbean - Eastern

Overall the MSC Seaside was amazing! The most beautiful ship I have ever seen. Clean, classy and a lot of bling! The small kids pool area looked like fun and the kids club always had a crowd and taking part in different shows. The teen club was good too, my teens spent time there playing games and meeting new people. Lots of space from the disco garage, pool tables, ping pong, bowling, etc for teens to enjoy. There were 3 pools! Lots of room to swim, but like all ships, hard to get a lounge chair but we managed. There were dance classes and games during the day but not so much fun/energy as we have experienced with RCL or Disney. I couldn’t even tell you how many bars/ lounges were on the ship! They were all gorgeous! It wasn’t a party ship but there was always a party to find if you looked for it! We enjoyed the dancing and entertainment at the haven lounge each night and our teens usually stayed out until 1:30 am, dancing and hanging out. Although it’s a very large ship, felt small and safe. We’ve sailed Disney and RCL before so for comparison, the personal dining experience on Disney is top notch, RCL good but Msc horrible! To be fair, we only tried it one night but there was no interaction between the waiter, no smiles anywhere and the kids rather the variety of choices in the buffet. I was disappointed in this because I really like the dining experience. However, buffet was always a great variety and really really good food! Always a place open to sit which is a big thing we run into on other cruises, We loved it! **find Maria from Mexico, she is a sweetheart! So helpful and at the end of a very long work day working tables at the buffet, you can still find her smiling** Buffet also gave us time to hang out at the lounges around the atrium and have a drink before the show started...so although I always liked the dining experience, I think I’ve changed my mind. The shows on Disney and RCL were awesome...MSC is trying to appeal to North American markets but not quite there yet! A lot of opera!! We went to all shows and 3 were fantastic, the others ok, one completely awful Pizza is avail til 12 and the buffet open for yummy snacks til 2am...we always went up for a cup of tea and snack (old folgies) and even a game of cards! Clean and easy to locate washrooms are always important to me and this ship was my best experience for this Staterooms were a normal size but a great design- there is storage under the bed enough to fit 4 suitcases! The others didn’t have that...I unpacked everything and had loads of room for the four of us. Our room was in a great location and the bunk beds were perfect. Very disappointed there were no towel animals 😢I look forward to those! But it was spotless, every time I left I came back to a clean room with lots of towels 👍🏼 The Japanese specialty restaurant was delish, that’s all we tried There were lots of sewer smell talks on reviews, we did smell it in our cabin two mornings for a couple hours but it’s only gray water smell (if you camp, it’s the same smell) no big deal, just open the patio! I’m sure they must of released gray water at sea and there is a vent on the washroom floor, no doubt that was it, lots of time gray smells worst than black water! I would go on this cruise again. It is breathtaking! I wish the entertainment was a little more NA but other than that...don’t hesitate to sail this beauty.

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4.4

Beautiful ship! Had so much fun! by PastorNYBJR

Sail date: / Traveled as: Couple
Ship: MSC Seaside / Destination: Caribbean - Western

Relaxing and refreshing. A beautiful ship with an attentive crew.

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4.6

Fabulous Cruise on MSC Seaside by tigulica

Sail date: / Traveled as: Couple
Ship: MSC Seaside / Destination: Caribbean - Eastern

From embarkation to disembarkation, staff and service fast, on point and organized. Highly commend the professional staff and fabulous job they did to No issues. Spa treatments were great, love the thermal spa recommend to book go the first or second day to reserve. The more you book services the greater the discount for the next service. My only advice to MSC lunch and breakfast great, dinner so so, had expected the same quality and it just did align with what we experienced and the caliber of the rest of the ship

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Family Fun & Mediterranean Hospitality by cruisetipstv

Sail date: / Traveled as: Family (young children)
Ship: MSC Seaside / Destination: Caribbean - Western

Our family of three (husband, myself, and 9 year old son) just returned from a July Western Caribbean sailing to Ocho Rios, Cozumel, Grand Cayman and Nassau. This was our first experience onboard MSC, and while we had read many reviews, the cruise was somewhat last minute, so we approached the cruise with an open mind and excitement to try an entirely new cruise line. We’ve been on 30 cruises with all the major mass market lines, mostly in Alaska, Mexico, the Caribbean and Canada/New England. Our Cabin: We enjoyed balcony cabin 10245, a Deck 10 balcony, somewhat Aft. We learned mid way through the cruise that the aft elevator bank was uncrowded and optimal for moving around the ship, plus the views are incredible facing the wake and rising up to the Bridge of Sighs. The cabin was well appointed with ample charging ports, however closet and stateroom storage was limited. The bathroom shower was small and my 6ft husband felt cramped, however we did appreciate the glass shower door, and shampoo/shower gel dispensers. As someone who doesn’t love bar soap for hand washing, I also appreciated the liquid hand-soap dispenser near the sink. Bathroom storage was adequate, but a bit more space in the bathroom would be beneficial. The bed was very comfortable and the pillows were perfect for us, a rarity for a cruise. One of our favorite features of this room was the sofa that converted two a bed. The sofa portion rises up, creating a “bunk” for your third guest to watch TV or hang out on top, while the bottom was made into a bed. I imagine the top bunk can accommodate a 4th person as an alternative setup. This was a favorite spot for our son to watch Cartoon Network after a long day in port, and he loved climbing the little bunk-ladder to access the top area. The balcony was fully covered and generously sized, overlooking the Deck 8 seating area for the buffet. You could often hear guests in this area while they were eating, as well as some music/noise from the pool, but it was never loud or distracting. The Ship: The ship is gorgeous and the outdoor-focused design concept is something we appreciated on the ship. We prefer ships with a “connected to the sea” appear, versus a shopping mall/Las Vegas design. The Bridge of Sighs, Champagne Bar, Thermal Suite, Deck 8 wrap around and Aft pool were some of our favorite spots. We didn’t spend any time in the pools, except for the Forest Aquaventure Park, which our son loved. Wristbands are needed for the zip line and large waterslides, and you’ll want to get that out of the way early in the cruise. Food/Dining Rooms: We tried as many dining spots as we could, but in 7 days, we missed some of the Specialty options. Here’s what we experienced: • 3 nights in MDR- both formal- the main dining area on this ship is bustling, and tables are quite close together. For a more quiet experience, try Butcher’s Cut or Ocean Cay. Food in the MDR is pretty standard for a mass market line. The pasta/Italian options seemed better than some of the others. As with any other cruise, if you don’t like something, send it back. • Teppanyaki is excellent and you’ll be smiling through the entire 2 hour experience. Excellent for families. • Ocean Cay is excellent with a crab appetizer that could be a meal. The 3 course experience is expensive, but can be used as one of your dining package options, should you purchase one. We returned a second night as we enjoyed the food and service so much. • Butcher’s Cut serves brunch on sea days for very reasonable a la carte prices. Not many people seem to know about this, so it’s an uncrowded treat on the first sea day. • Lunches: We tried Room service, buffet, brunch in Steakhouse, and lots of lunches ashore. The buffet pizza is excellent if you like the more Italian style pizza (thinner crust, less cheese) and seemed to be always available. The Deck 8 buffet did get crowded at times, but the outdoor seating is a nice escape during good weather. • Food/Favorites: Gelato, Coffee, Pizza, Venchi – and we LOVED soda’s served in cans, versus “bar coke”. We hit the main Venchi location at least 4 times and fell in love with the coffee, hot cocoa and cocktails. Don’t miss it! Experiences onboard: The Thermal Suite is the best I’ve ever experienced at sea. With a snow room, and several sensory steam rooms, I could have visited every day. If you can, invest in the pass, or better yet, book the Aurea experience which includes the pass. On our sailing, pricing in USD was as follows: • $70 day pass/$105 couples • Cruise/week Pass: $200 pp $300 couple Entertainment: We attended 2 Shows, Peter Punk and “Fly”. Both were excellent and just the right length (under 45 min). The crowd LOVED them, and we appreciated that most nights they offered 2-3 seatings. It’s best to reserve through the MSC for me app or a kiosk. The open deck White Party was AMAZING and absolutely one of the highlights of this cruise. It was well attended and the staff taught a number of dances- including some international ones which you could tell the guests loved. Kid’s Center: We had an excellent experience with the kids center onboard, and our son loved the massive supply of legos in his age group. Internet packages: I had a 6gb package for up to 4 devices, but there are other choices, including an unlimited one for one device for $90 per cruise. I would recommend an unlimited package, if one is available to you. I got about 7 hours of use out of my 6gb and still had some remaining at the end of the cruise. Waterslides are fun and awesome for kids and adults alike on this ship. The only annoyance is you need a wristband to use them, and the lines can be long. Get the wristband/waiver out of the way on day 1 or 2 so it’s not a buzzkill. TIPS: • If you have loyalty with another line, be sure to research Status Match with MSC • Download the MSC for me app • Try the Aurea experience • Thermal pass is worth the $ • Look at the pricing and at least consider the yacht club- pricing is similar to premium experiences on other lines • Get wristbands early for zip line and waterslides • Keep an open mind re: dining and passengers: both are European, but we saw it as an adventure, something new, exciting and different • Book a room with a large bath/shower stall if shower space is an issue • Use the aft evelator Things we missed; • Laundry and irons • More storage in room • Bigger shower What we could live without: • Closures at buffet. Pizza and hamburgers only during some still busy times. • Tables are too cozy in the MDR. • Wristbands for waterslides is a buzzkill. Waiver should be signed at check in or allowed online. • Variety of drink packages for passengers in different “experiences” on the ship can be confusing. • Several pools have no shallow end, forcing swimmers to hang on the side or tread water. Things we liked: • Thermal Suite • Bridge of Sighs • Kids Center • Entertainment • White party • Aft pool • Coffee, Gelato and Pizza don’t disappoint. Visit Venchi! Best Features for Families: • Waterslides & Forest Aquaventure Park • Kids menus in specialty restaurants • Yacht Club is family Friendly

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4.6

My very first experience by RoyAMould

Sail date: / Traveled as: Couple
Ship: MSC Seaside / Destination: Caribbean - Western

This was our first cruise and frankly we didnt know what to expect. It outdent have been on a better ship. Considering they have to organise 5000 people they did an amazing job . Totally recommend MSC and specially the Seaside Already looking at other place to go to for our next cruise

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5.0

14 day back 2 back Caribbean Cruise by Leand

Sail date: / Traveled as: Singles/Friends
Ship: MSC Seaside / Destination: Caribbean - Eastern

First cruise on MSC was unbelievable. The staff could not do enough to make you their guests stay more enjoyable. I will certainly leave a part of my heart here on board this beautiful ship. The only negative was rude arrogant guests that treat the staff like their personal slaves. SO PLEASE REMEMBER DON'T LEAVE YOUR MANNERS AT HOME PEOPLE.

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5.0

Another amazing cruise with MSC! by Ree5676

Sail date: / Traveled as: Family (older children)
Ship: MSC Seaside / Destination: Caribbean - Eastern

Just back from another amazing cruise with MSC on the Seaside!! Yacht club embarkment was super easy! We arrived around noon and waited about 20 min to get checked in. Our family requested to get an embarkment photo, which wasn’t an issue. We just had to wait for the next group to be escorted onboard. The service was top notch! We had a few hiccups in the beginning but the service was still 100% Ava, Emanuel, and Tricia took very good care of us! The YC food was great like always! We also enjoyed dinner in Butcher’s Cut and Ocean Cay. Was a little disappointed the king and snow crabs are no longer included in the dining package but we purchased them for $20 which was 50% off. Teppanyaki was our favorite! We ate there twice because it was sooo flavorful and delicious! They do have chairs that are for shorter people so your feet don’t dangle! You just need to ask! The thermal spa was very relaxing and a great place for me to hide away from my kids! Lol Chen is the best Masseuse I’ve ever had! So glad she was still here from our last cruise. She remembered me right away! She’s tiny but mighty and wish I could take her home! The entertainment was excellent and the shows were fantastic! We booked two excursions through the ship and two on our own. In San Juan we customized a nice taxi tour for $25 a person. In St Thomas we took a taxi to Coral World where we pre-booked swimming with turtles and a Sea lion encounter! I highly recommend both! In St. Maarten we booked the Discover St. Maarten by jeep tour through MSC and was very disappointed! Not once did we go off road/trails. We didn’t drive by half of the places listed in the description or stop in Marigot or at any shops or markets! You also need to be a very aggressive driver to keep up with the jeeps in front of you! At one point we couldn’t see them in front of us because of all the traffic! Glad they had Walkie-talkies! It was an anxiety filled day! MSC did issue all of us a refund. In Nassau we did the blue lagoon island beach day through MSC which included lunch. We rented a clam shell shade that came with 2 Bahamas towels, 2 souvenir cups, and 3 drinks ticket for $50 and an extra umbrella for $10. We had a great beach day! Disembarkment was a breeze! We left at 9, and it only took us 15 mins from the time we walked off to the time we got into a taxi! Only major issue was with the photo desk!! We pre paid the unlimited photo package for $150. Once onboard we saw it was $149, but they also offered another unlimited package with 10 prints and a free camera similar to the GoPro for $199. We were able to upgrade and pay the $50 difference. It was a nightmare actually trying to find the photos they took of our family! For some reason they weren’t on my key card like they should’ve been. It took 3 hours to go over every single photo they took onboard to find ours, and then didn’t even find them all! I was so frustrated I gave up! Apparently this was an issue for a lot of people! They said my photos would be online after midnight on Friday 22nd, which they were when connected to MSC WiFi but now that I’m home it says to check back March 26th! Because of the photo issue I missed the one show I haven’t seen yet which was Skywalker! Overall it was another fantastic family vacation and can’t wait to sail MSC again! I’m sorry to the people on our sailing that didn’t have the same experience! I recommend you give MSC another chance! Especially if you were in the YC!

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3-16-2019 - MSC Seaside Yacht Club...An Honest Review! by bbg2000

Sail date: / Traveled as: Family (older children)
Ship: MSC Seaside / Destination: Caribbean - Eastern

As I sit here outside on an empty Deck 19 of the MSC Seaside, watching the sun come up, soft music playing, a nice cool breeze, making our way back to Nassau and Miami….I figure no better time than the present to recap my week. Let me start by saying I’ve cruised Disney, RCCL, Carnival, Celebrity, NCL and some long gone cruise lines. I think each cruise line has its own thing to offer, it’s own niche. There is no PERFECT cruise line, only what works for you and your needs and wants. This is my first time sailing MSC and I’m not really sure what I expected. My family and I (Late 40/Early 50ish couple with 12 and 14 year old boys) chose to cruise with the Yacht club cabin/experience. Not only because it was recommended to me, but I got an incredible deal on it (especially for spring break). I’m not going to go into WHAT the Yacht club is….you can search that up, but I’ll detail some things with critiques. We arrived in Miami the night before and stayed at the Intercontinental Doral. Great hotel. Perfect for 1 night. Worked too bc we left our car there (no charge) and took an UberXL to the port. (about $41/half for Uber X). Easy easy! We went around 11am – ish to the port, so it was busy coming in, but I’m sure if you waited until around 1p, there’d be little traffic. With the Yacht club, exclusivity has it’s privileges. There’s a tent set up curbside that says “Yacht club” when you arrive. We walked up, they took our name and paperwork. A porter took our luggage and we were escorted past the masses of people, thru security and into a private waiting area with small sandwiches, drinks and champagne, etc until our name was called to process us in (ship cards etc). From there, had a brief wait and when they allowed boarding, escorted us directly onto the ship with an escort to the Yacht club area on Deck 16. A butler took both of our Roll bags and carried them up for us to the area. Now the Yacht Club area is the 3 floors, exclusive area in the front 1/3 of the ship. Deck 16 was some cabins, concierge, and the Top Side Lounge (think Living Room!). Very comfy, very cozy with 180 degree view out the front of the ship with a bar. You could sit inside or outside. Just above you in this area was the Yacht Club Restaurant which sits on deck 18 (there is no deck 17 on this ship). The restaurant overlooks the Top Side Lounge along with this 180-degree view. Absolutely awesome. There were some cabins on this level also. Then Deck 19 is your own private pool with a bar, small buffet with 2 hot tubs in the forward part of the ship and sun area. All with this 180-degree view. Come to find out, there are only about 85 cabins in the whole Yacht club area. OK, so back to our start….we briefly sat in the lounge and had a drink and a small snack and then our butler and junior butler (essentially took care of Stateroom) introduced themselves to us. They saw we had the boys and the bags so they called to see if our stateroom was ready, which it was, walked us there and kind of briefed us on things. Super easy on, very attentive. Loved it. Now, throughout the cruise, essentially any need you had, you could put thru your butler/junior butler. If they couldn’t address it, they would tell you where you could. Concierge could assist too, but we generally went to our butler/junior butler all of whom were usually around. Primas and Olena were our Butler/Junior Butler and they were fantastic!!! We will miss them dearly. (Just good people!!) Before moving from embarkation, let me note that there was no hounding to buy anything. There was a spa associate in the lounge to take bookings, but that was about it. There was no embarkation photo. No photographers in the lounge, etc. Very chill and low key. In fact, came to learn photographers were not allowed in the Yacht club area unless there was a special event. You had to go to the main ship/central atrium for pictures if you wanted them. Moving on to the Food. I very much consider myself a foodie/food snob, but try and take everything in perspective. I’ve also been fortunate enough to have been cruising since I was 8 years old, so I’ve seen the industry evolve. I read a lot of reviews (good and bad) prior to sailing MSC Seaside. I think the easiest way to say this is….you’re not going to starve. Having been on several other lines, I don’t think MSC is any better or worse than anyone else. There are a few differences. They are not as expansive, as say RCCL, but it is a European line. Is this bad? Well, if that’s what you expect, yes. If you go with it…you’ll be fine. Our food the first night for dinner was great, 2nd and 3rd night, not so much. You have the option to eat by the pool for lunch (Again, talking Yacht club) with some decent choices (Lamb chops on embarkation day were PHENOMINAL!!). Mind you we didn’t scour the ship for food, but when we did, we were not able to find a dinner buffet anywhere. There were “snacks” etc scattered around (even deck 19 in Yacht club), but not a full buffet with entrée choices (talking dinner). That’s not to say there may not be one, we were just not able to find one when we wanted. Deck 8 did have a nice area with Pizza, Salads, Sandwiches, fruit, desserts, but I did not see any hot entrees. We did not venture into any of the specialty venues on this ship. I thought the food we were getting was fine and saw no reason to drop $100-$200 on meal. Normally I would, but I found it a little overpriced for what they were offering. As far as food prep…some meals were good and some were not. Being a foodie (and teaching my boys to taste anything), we experimented with a lot of items on the menu at dinners. The majority of dishes were good, but they killed their Prawn dish one night (horrible taste), and another fish dish. I generally love Escargot, but didn’t care for the prep on this ship. Their clam and mussel pot was aweful (super salty). Salmon dishes were generally good. Tonite (at sea heading back) is lobster/prime rib, so….I’ll keep you posted. I don’t want to dabble too much on taste as everyone’s tastes are different and that’s really a person to person thing. Service overall…….whew…where do I start. Butlers and Junior butlers (at least ours….A++). Waiters in the Top Sail lounge, every one of them were amazing (we really enjoyed Vishnu who was super personable, attentive, and pleasant every day)!! Waiters in the restaurant… hit or miss! (MOSTLTY MISS!). We tried our initial waiter given for 2 nights. He was short and seemed liked he was trying to be nice to us. We swapped on 3 occasions to 3 different areas and all those waiters were excellent, pleasant and attentive. (Emmanuelle and Ted (from S. Africa) were 2 waiters who really stood out and provided good service and pleasant). I don’t know if our first waiter had a beef with us specifically or not, but…generally all the others we used were good. Food service overall was Slllooowww!! I don’t know if this was the waiter’s fault or the kitchen. As much as these guys were moving (and the Yacht club restaurant is not big), I would have to say the kitchen was slow. To give you an idea, the kids gave us “date night” last night and it was the two of us. We sat down a little after 7:30pm. We got served dinner at 8:45-8:50p. So….not sure what’s going on there, but…a little adjustment needs to be made. The Matre’d was pleasant and around, but generally did very little (in my opinion). My one son had asked for Crème Brulee, which is not served on any of the general menus, only in the specialty restaurant. He got it for him 1 night, but it kind of seemed a bother. As a Matre’d, for 1 kid, why not have it every night (or at least offer it). Never offered any specialty dishes or anything. So…not much to say other than kitchen was slow (so that’s kind of on the Matre’d) and didn’t do much else for us. On a side note, the hostess in the Yacht Club Restaurant (Yulia) was absolutely fabulous! She seemed to run that place (more so than the Matre’d) and really went above and beyond, not just socially but from a work standpoint. Very spunky and upbeat. In my opinion, the restaurant is a key part of the cruising experience and MSC mauled it! From Etiquette (not taking order/serving the lady first – Multiple waiters), to not explaining/recommending dishes, to failing to check the table periodically, to not making sure order is correct, to forgetting to bring things out…this was consistently poor in the Yacht Club restaurant – across several waiters. It takes a lot for me to put down a food service, but I can honestly say aside from the restaurant hostess (who not only sat people and greeted everyone but also cleaned and re-set tables and assisted waiters and assistant waiters), I’ve had better service at my local Chili’s /restaurant chain. The staff didn’t seem trained and was very inconsistent….all the way around (and we were waited on by 4 or 5 different wait staff). Now some of you may comment, why didn’t I say something to the Matre’d and my response to that is…this is not something that is going to get corrected in 1 day or even 1 cruise. An overall re-evaluation of this needs to be done. I was not able to get any assessment of how it was in the main dining of the ship, but I would assume better as they had 3 dinner services to tend to and were on a time limit. Perhaps it’s time to go back to gratuities for work done and not “well I’m getting it either way so why does it matter?” I’m all about tipping for service and will (and did) tip to anyone who went above and beyond. Enough about that!! Ports – The ports are the ports. Not going to say much there (We did Eastern Caribbean). Having cruised so much, we didn’t book any cruise excursions. Only things to note here…when it’s time to get off (in the Yacht club), you go to the lounge and are escorted off (and back on when you return). Nice little touch. You’re given waters and rain poncho (if needed). Rest of the ship… All the main ship pool areas were nice/crowded. We generally stayed in the Yacht club area. Our kids did the slides on occasion. Kind a of a pain in the neck as you have to sign a waiver and get a wrist band (kids/adults) in order to ride any of the slides. The waiver included the zip line too, though. Lines were long first 2 days. It would be nice if MSC had waivers available with the Yacht Club concierge and be able to turn them in there instead of mass chaos that is was to get it done. That or include it in your cruise documents and have it ready to go when you get on board (only 1 more piece of paper to print, why not!). Arcade….well…(sigh)….another gripe of the trip. We purchased 2 “fun passes” for our kids prior to sailing. When we did it online, it did not give us the option to put it on their ship card, so the “Fun Pass” was on my card and my wife’s card. We TRIED to get them to transfer it to the kids, but they could/would not. Hence, I had to give my card to my kids every time they wanted to use the arcade. The fun pass included a Formula 1 Simulator (not a Flight simulator as advertised), a 5D theatre which was open here and there and meh, bowling that was a pain in the neck to get a “reservation” for (again, would be nice if you could reserve from Yacht Club Concierge), an Air Hockey Game, and 2 video games. Air hockey was pretty much open and our go to game. My advice is save your money on the fun passes. Don’t pre-buy the $100 (with $180 worth of credit). NOT WORTH THE $. Had I known there were 2 video games and all the trouble to use everything else, I would have never bought!! To add insult to injury here, there were 2 gentleman who ran this area and they were rude and short with us and many other passengers. My guess is because they were always overwhelmed. MSC needs to do a little re-evaluation of this area too and make some changes (IMO) Kids loved the crepes/Gelato on the back of the ship (Deck 7). This is included with Yacht Club. Deck 6 was the shopping area. Typical cruise shopping area. Do your homework and know what you want. Looked at an “older” watch for my son and they sell for the retail price with a “discount”. Checked online and could get the watch for over $100+ less than what they were offering on the ship. So…not that they are ripping you off, just…do your homework if you’re looking for jewelry. That’s all I’ll say. Chocolate bar in the middle of the ship looked great. Can’t really give a review as we didn’t eat or drink anything from there. Casino was ok. Quite small for ship this size. There is no Craps. There is no poker table. The ventilation is poor in the area and tends to be very smokey. Didn’t really venture in here much. They have newer slots with lots of buttons. (Whatever happened to put your token in and pull?!?). lol Things overall on the ship ran as scheduled. If it opened at 8a, 8a it was, not 7:55a, not 7:59a. This is not a bad thing, but in the customer service industry, sometimes you need to be a little flexible. Example, walking back onto the ship from one of the ports, they have a station for a cold face towel. I asked for one and was told they don’t start until Noon (it was 11:56-57am). Little things like that can be a put-off. The ship itself was beautiful/modern. Outside of the yacht club area, I think the ship lacked flow. (ie you couldn’t walk straight thru to things or easily get to things). It was a bit difficult to navigate at times. My wife and I saw an infinity bridge (bridge with glass on it) but couldn’t figure out how to get there. Eventually, after making our way out there, there were some other doors leading out we found, but not well marked. OK. Sun is up and beaming and family awake. Stay tuned…! Driving home from Miami now…and continuing on…. Prime Rib and Lobster dinner (Sea day) was good. Presentation was AWEFUL. Prime rib was slathered in a brown gravy (not necessarily bad, just not how I prefer) and lobster was plopped in this gravy as well. Plate was not clean presentation at all!! Lobster was NOT served with drawn butter. We asked the waiter if this was how it was to be served and he said told us “yes”. Eventually, they brought drawn butter out, but it took almost 10 minutes and my lobster was cold by then. Still tasted good cold. Last night in the dining room, they had rack of lamb. Luckily, I had an ordered a truffle risotto (which was very good, but undercooked) and my sons were served the lamb while I ate the risotto. Again, the lamb was slathered in a thick brown gravy with cooked cherries. (sorry, this one was aweful). Luckily, I was able to head my waiter off at the pass and had the sauce put on the side. Lamb was herb crusted and absolutely delicious. One of the best meat dishes of the cruise. Not sure what’s up with the sauces, but….perhaps if the waiter took the time to explain the menu and make recommendations, the food review would be a little better. With MSC being a European line, I said things were different, however (IMO) if you’re going to operate in an American Market, I think they need to take note of some differences and make accommodations. My final observation of the whole Yacht club experience sort of has to do with the rest of the ship. My general feeling was….once you were out of the Yacht club, you were just another bean. Nothing exclusive or priority. My wife purchased a massage and our butler walked her down to the spa. After the butler left, the spa attendant asked my wife, “who is he?” We also had a little issue with the photo shop as we pre-bought a photo package before sailing. The product was listed as “10 prints and 10 digital photos”. It did not specify if they were the same or not. Having cruised before and inconsistences, I called MSC prior to sailing to clarify the package before purchasing. It was explained to me that it was indeed 20 different photos. My wife and I went to the photo area Thurs night to pick out our photos and get it out of the way before the masses hit Friday night. The attendant (who I learned was new) told me it was only 10 photos. I explained to her otherwise that’s not what corporate explained. After a slight back and forth, she advised she’d get with her superior and get back with me Fri morning. I never received any follow-up and went back down late Friday morning of which I was told I was correct and it was 20 different photos. Now they couldn’t find the 20 photos I had given them the night before and couldn’t reach the young lady we were dealing with. I was told to return around 4p which I did. They confirmed everything, gave me my 10 prints and now told me to come back between 10-10:30p for the disk with the other 10 prints. When I arrived back (around 10:15p) it was mass chaos in the photo area. The disk was not ready and I was told 10 minutes. I left the photo area at 10:55p. Just watching the chaos of 4-6 people just standing there doing very little (bc they were awaiting photos/disks to made) was comical. I had to take a video of it bc it just showed how disorganized this was. Disembarkation – 1 word…SUPURB!! Best disembarkation I’ve EVER had. I stood outside my stateroom door at 8:45p. My wife accidently lost her key card, so our junior Butler got us a new one, walked us down to Deck 6 where we were greeted by our butler. Both took our rollaway bags (2) and walked us past everyone to the ship exit. We said our goodbyes/took photos and walked off the ship. We weedled around the port of Miami…went thru immigrations which is a facial recognition camera, and continued on to our luggage area (weedling a little more). Yacht club bags were at the very end. Got our bags, walked out the door and grabbed an UberXL back to the hotel. Stateroom door to packed car ready to go….(with the drive) – 1 hr. BOOM. Couldn’t ask for anything better!! In summary, overall, we had a great cruise. We’ve had good and bad cruises and take things in stride. I’m a little more old school having experienced “cruising of the past”, so my expectations are probably a little higher. Sad to say, the industry and has changed. You have to pay for experiences (like the Yacht club) in order to get that old school treatment. Sadly, MSC has some work to do in some areas to improve this. This was one of the most “relaxed” cruises we’ve done and really enjoyed that aspect. The Yacht club experience without all the “cruise fluff” thrown at you is a great option. Even with the things that need correcting, MSC has a pretty good product and I think just needs to hone some in an American market. I would definitely sail MSC again and would choose no other option than the Yacht club for this line. I think it was worth what I paid for my family and I. If you have super active children who need to be stimulated all the time, not sure this would be the line for you. Our kids are older and a little more low key and they enjoyed it as well. I would definitely entertain this line for an Alaska cruise. The Yacht club experience in the Alaskan market would be plus. Sorry this is such long review, but I hope it gives you an idea of the experience onboard, at least from a Yacht club perspective. Bon Voyage

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Nice first cruise! by jerryka89

Sail date: / Traveled as: Large Group
Ship: MSC Seaside / Destination: Caribbean - Eastern

To be my 1st experience on a cruise with my children that that it was very exciting there was clubs for the kids and there was entertainment for the adults. Would recommend this cruise in the ports were nice. The activities were family friendly! Love the entertainment crew!

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5.0

Beautiful ship, excellent food and wonderful service. by benzgal

Sail date: / Traveled as: Couple
Ship: MSC Seaside / Destination: Caribbean - Eastern

We truly enjoyed this cruise. We received reciprocal points for our status on Royal Caribbean (Diamond Plus) and were upgraded to their highest status (Black card). I have to say, the amenities on this ship put Royal Caribbean to shame. We will hopefully sail with MSC again. We really enjoyed ourselves. The only negative my husband found is they don't provide bar soap and that's his preference. They do have a soap dispenser by the sink and shampoo and shower gel in the shower; just not his preference. Not a big negative.

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4.1

MSC Seaside 2/17/18 Sailing Eastern Caribbean Aurea Experience by mrsfear

Sail date: / Traveled as: Family (older children)
Ship: MSC Seaside / Destination: Caribbean - Eastern

A wonderful cruise overall. There are some quirks and processes that MSC needs to work out, but we had an enjoyable experience and are already booked again for November (this time sans kids).

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