MSC Seashore Cruise Reviews - Reviews

No communication regarding late arrivals and early departures at different port until we were at port

We learned a lot on this cruise. We thought we were getting an upgrade from Carnival, but we actually preferred Carnival Cruise Line to MSC. Bigger is not better. The MSC Seashore was beautiful but difficult to get around and the buffet had long lines for mediocre food.

It was the worst experience I have ever had and I have even been on Margaritaville Party Boat that had better food and service. Review your food and customer service, it is terrible.

We are experience cruisers - with well over 300 nights at sea. MSC, while new to the US market, is not new to cruising or providing a service. There were several hiccups that could have been avoided with better communication. MSC has yet to send us a survey - which implies a lot about customer viewpoints. The embarkation experience set the tone for the cruise. While aspects of the food were good, the buffet was mediocre, at best. MSC could do a lot better with their port times too.

We had never sailed with MSC and didn't really have any specific expectations. Y'all blew it out of the water....we will be back!!

The recommendations were hyped too much that the expectations were high. Getting on and off the ship were the worst experience one can have. 4-5 hours to be able to get on the ship. No management or staff engagement to keep passengers of the progress being made. Waiting outside the ramp on the port was like someone is begging to get on something, no appreciated we paid a lot of money for this pre-Christmas trip to find nothing by disappointment with food choices and options and ability to get the food without people crossing over you. The weather was not helping to enjoy a cruise when rain is in the picture and end up missing out on even seeing the destination cruise stop. Definitely, not worth thinking about getting on MSC again.

The ship itself is awesome with modern decorations and design. Food not our style and passengers too loud.

Loved everything about the cruise except the food. It was disappointing.

Overall I would not recommend cruising with MSC. Although the ship was newer and the cabins were nice, the food was very bad which sort of ruined the entire thing. The entertainment was good and the staff was excellent, but they've got to fix the food.

If you're looking for good customer service and hospitality this might not be your ship. Just about noone was on any mission to welcome or accommodate guests.

Very disappointed in this cruise. Met several other cruisers that agreed that MSC does not understand the American audience. Ship was beautiful but staff was mostly rude and not well trained. Food options were severely lacking and tasteless.

MSC Staff was not forthright when it came to providing complete info at booking, was told we needed to bring own distilled water for CPAP and that a plug was available at bedside. Later, on ship when we noted this was a chance to evaluate MSC for future European cruises but wouldn't be able to get water through TSA was told that distilled water was available but didn't want to provide it unless they needed to. No plug at bedside, needed extension cord (refundable $30 on day of disembarkation at guest services). Price is only thing they have going for this cruise line.

The MSC Seashore is a beautiful ship. We were invited by friends to join them about a year ago. We did not look at reviews until about a week before our cruise. Most of the reviews were not great, but we decided to just overlook that and have fun. Although there are many things that can be fixed for a better cruise experience, we still enjoyed it. The private Ocean Cays island was really great! The lighthouse light show and dance party on the beach at sunset was the highlight of the trip.

I would not recommend this company to cruise with. Terrible dri KS, food and service

It’s a cheap cruise, you get what you pay for. The staff I believe are under trained and not enough to serve you. The food is okay but not great. I’ll cruise them again understanding it’s a cheap trip. I’ll cruise other lines when I want better. Going on the Wonder in April, HAL for 53 days to Japan.

Even though there was a lot of good, the bad will keep me from cruising MSC again.

Wanted to expand notice to staff members Ronnie and Ester who have made us feel expectational here on this cruise. They helped us enjoy this experience far beyond belief. As from meeting them at our dinner table of 532 to growing a friendship outside the dining hall; they made us feel welcomed everywhere we went! It’s amazing to see how these two shared the love of their job with the other crew members and the embarked members. The love is in their works! Both Ronnie and Ester personally deserve to be moved up in their position if that is something they are able to do. Without them, we would not have had the experience we did. Looking forward to the next embarkation!!

or your company, which sells TRAVEL, more collaboration is needed because as a customer, I was in between YOU. I purchased a trip and excursions through YOU, but now your company labels YOU as a third party and refuses to help with anything, especially regarding excursions. This is a three-party BUSINESS collaboration, and as a customer, both YOUR COMPANY and MSC hold equal value to me. I seek understanding and fair assistance from both, regardless of whether I am on the ship or not. Harmonize the provision of EXCURSION INFORMATION for your clients. Thank you, Regards

Due to the issues of getting my refund from MSC. I would not cruise with them again or recommend any else to cruise with them. Food was fair, ship was beautiful, entertainment was good, but businesses that steal from me I will not do business with.

I was extremely disappointed in this cruise. I will not sail on this ship again.