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MSC Seashore Cruise Review to Caribbean - Western

juarmale

Contributor Level: Deck Hand

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 6

Overall rating:

4.7 out of 5

Verified Review

7 Night Western Caribbean & Bahamas (Port Canaveral Roundtrip)

Sail date: November 26, 2023

Ship: MSC Seashore

Cabin type: Inside

Cabin number: GUA

Traveled as: Couple

Reviewed: 6 months ago

Review summary

or your company, which sells TRAVEL, more collaboration is needed because as a customer, I was in between YOU. I purchased a trip and excursions through YOU, but now your company labels YOU as a third party and refuses to help with anything, especially regarding excursions. This is a three-party BUSINESS collaboration, and as a customer, both YOUR COMPANY and MSC hold equal value to me. I seek understanding and fair assistance from both, regardless of whether I am on the ship or not. Harmonize the provision of EXCURSION INFORMATION for your clients. Thank you, Regards

Embarkation

5 out of 5

Ship experiences

Food and Dining

5 out of 5

very good

Onboard Activities

5 out of 5

Perfect

Entertainment

5 out of 5

Very nice

Service and Staff

3 out of 5

Not all of the ship's staff were helpful, specifically referring to Customer Services. They did not provide assistance in printing E-tickets for the trip to Mexico, which I purchased from your company. They consider you a Third Party, and they refused to access your website to print the e-tickets. It was a disappointing experience. We kindly request more communication with the ship's Customer Service itself because we certainly don't have a printer on the ship, and you don't sell excursions just three days before departure

Ship Quality

5 out of 5

very nice

Cabin / Stateroom

5 out of 5

good

Ship tip

Flexibility in Problem Resolution: Address customer issues with flexibility. Tailor solutions to individual needs, especially during challenging situations like excursion cancellations. Professionalism in Customer Interactions: Promote staff professionalism. Discourage dismissive behavior and prioritize customer satisfaction

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