was Ok

MSC Seashore Cruise Review to Caribbean - Western

juarmale

Contributor Level: Deck Hand

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 12

Overall rating:

4.7 out of 5

Verified Review

7 Night Western Caribbean & Bahamas (Port Canaveral Roundtrip)

Sail date: November 26, 2023

Ship: MSC Seashore

Cabin type: Inside

Cabin number: GUA

Traveled as: Couple

Reviewed: 11 months ago

Review summary

or your company, which sells TRAVEL, more collaboration is needed because as a customer, I was in between YOU. I purchased a trip and excursions through YOU, but now your company labels YOU as a third party and refuses to help with anything, especially regarding excursions. This is a three-party BUSINESS collaboration, and as a customer, both YOUR COMPANY and MSC hold equal value to me. I seek understanding and fair assistance from both, regardless of whether I am on the ship or not. Harmonize the provision of EXCURSION INFORMATION for your clients. Thank you, Regards

Embarkation

5 out of 5

Ship experiences

Food and Dining

5 out of 5

very good

Onboard Activities

5 out of 5

Perfect

Entertainment

5 out of 5

Very nice

Service and Staff

3 out of 5

Not all of the ship's staff were helpful, specifically referring to Customer Services. They did not provide assistance in printing E-tickets for the trip to Mexico, which I purchased from your company. They consider you a Third Party, and they refused to access your website to print the e-tickets. It was a disappointing experience. We kindly request more communication with the ship's Customer Service itself because we certainly don't have a printer on the ship, and you don't sell excursions just three days before departure

Ship Quality

5 out of 5

very nice

Cabin / Stateroom

5 out of 5

good

Ship tip

Flexibility in Problem Resolution: Address customer issues with flexibility. Tailor solutions to individual needs, especially during challenging situations like excursion cancellations. Professionalism in Customer Interactions: Promote staff professionalism. Discourage dismissive behavior and prioritize customer satisfaction

Thumbs up

Ports of call

Port Canaveral, Florida

5 out of 5

Ocean Cay MSC Marine Reserve, Bahamas

5 out of 5

Costa Maya (Mahahual), Mexico

5 out of 5

Cozumel, Mexico

5 out of 5

Disembarkation

5 out of 5

8 Comments

Gwbigdog 11 months ago

Oops sorry 😞 thanks

Thumbs Up 0

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javawoody 11 months ago

Sorry you are upset, but I don’t understand why.

Thumbs Up 0

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PaulzyJC 11 months ago

This is a review space, not the complaint department. Why do people think "whomever" they're writing to is going to respond to this?? And theeeeen, they don't even check back to see if "they" responded.

Thumbs Up 3

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JimOhio 11 months ago

Ouch. Just ouch. Nothing more than a ticked off cruiser. Not my favorite kind, by the way.

Thumbs Up 1

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RetiredRay 11 months ago

Another confused person who thinks travel agents, tour groups, and cruise lines spend 24 hours a day reading comments here.

Thumbs Up 3

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cruising2004 11 months ago

You’re either upset with MSC or your travel agent or both?? Sorry you were disappointed with your travel experience.

Thumbs Up 0

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Razor78 11 months ago

If you bought a Excursion for third parties must be that third party to help you not the cruiseline, but if booked an cruise fare from third parties it will be mostly that the cruiseline won't respond is any issue happens, depends the situation keep in mind

Thumbs Up 1

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pjweth 11 months ago

When you Say You or your company do mean ship mate or MSC?

Thumbs Up 0

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