MSC Preziosa Cruise Reviews - Reviews

This was my first experience with MSC. There are differences, but with an open mind you can have a great time I would go again.

The cruise itself was sub par, most of the ports of call were great. Casablanca is ridiculously terrible, and Lisbon is awesome. As far as MSC is concerned, if you're used to the entertainment of Carnival you will be disappointed. If you're used to good food and included service of a Royal Caribbean you will be disappointed. The food was poor, everything you might want to do on-board costs extra, and apparently you have to be a black card member in order to receive wash cloths. This will be our first and last MSC cruise.

Avoid this cruise line like the plague. Do not book anyone with them, especially someone who has travel experience. Rude, uninformed staff, terrible food packages! JUST AVOID!!

If you are an traditional cruise passenger and like glamour and class this is the one for you. If you are the new generation of travelers like us, you might want to read more reviews before going here.

It was nice. Got to see places I only dream of. Would come back in the future.

Not what I expected and will not take another MSC cruise.

We were surprised at the number of senior citizens. Unclear if it was the ship, the itinerary, or the time of trip, but after 4 MSC cruises, this was the first where it felt like a retirement home. 😥

Beautiful. was not used to embarkations on each port, but made ours a lot faster. Only draw back was we never went to Lisbon. 3 days at sea in a row.

we truly loved the yacht club, we would go again if it only had a yacht club....full marks for all the help there, they were first class, and I have been on manu cruises...

This is our first time on MSC. We were concerned about this cruise after reading so many negative reviews. However, we actually had a wonderful time with MSC. The staff are all very friendly and customer oriented. The shows are great! The food also met our standards. With this low price compared to other US cruise line we are very satisfied with MSC. Also no early morning call every day, they really help you to relax and take a good vacation! The cabin size is perfect and very clean. We will definitely do it again with MSC.

MSC was the worst, hands down, cruise line I have ever been on. Very boring ship, not much do except spa and casino. Spa was a horrible facial, which very little done, the product being placed on the floor because it was it was a massage girl. Maybe she didn't know how to give a facial. When she put a mask on, she just left the room. No hand, foot, or scalp massage. When I left, I didn't feel like I had the one moisturizer and two drops of eye cream on my face. I had purchased an eye cream at the shops. They had given me a free sample and by the time I got to the room I had a reaction. When I went to return the unused/unopened product, the salesperson called me a liar. No sports, very sketchy day program with little to do. Felt like they were more focused on the children programs the parents had to pay for. We paid for ever drink except coffee, tea and the "fruit juice" in the morning. The shows were mediocre at best. I didn't feel any connection to any of the staff. Then when we went to talk to a cruise consultant, thinking if we went on a different ship, we could give them another shot, she literally told us "I don't have time to look up cruises for you, figure your cruise out and let me know when one you want." When we went back, she was being rude and disrespectful to another cruiser telling them basically she didn't have time for them, and they also needed to figure out exactly what they want before talking to her because she wasn't there for that. When we got her response, it didn't count our level, our credits or any incentives to get us back. This cruise was a nightmare.

Wonderful ports of call. Ship was beautiful and very clean. The buffet was a nightmare at peak times, but most of the food was tasty. Main dining room was good except that you had to pay for water and coffee with your meal. Shipboard entertainment was just okay. All in all, a decent cruise, but I wish I had know literally everything was a la carte before I booked.

Don't ever use the cruise line.. carnival is even better than this mess. We were at least 2 hours late to each port and they did not extend our excursions at all and we can screwed on each excursion and only gave us 10% off when we lost sometimes 40-50% of the excursion time... just awful! .

Not worth your money. From day 1 to day 7, this is a chaotic, unfriendly, and boring cruise I have ever been on. I am told there were only 66 Americans on this cruise. They treat the European citizens different from treating the English and non- EU counties such as the Americans. They kept our passports and we all had to stand in separate lines. People on this cruise cut in line at buffet, at drink stations, at waiting lines to get on or off the ship. Imagine you are standing at the buffet line next to your party, and all of the sudden, a human arm poked in from behind you, and under your armpit with their own fork/spoon sometimes, to pick up the food you are about to pick up for yourself and not even say "excuse me". Isn't that frightening?? And if you don't keep up the pace with the rest of the line, someone will cut in and separate you from your party on a daily basis. Now that I am home and have some time to reflect on this cruise, I regret having made the choice to be on MSC. I hope you will do your homework carefully before taking any cruise on MSC.

I enjoy MSC, they seem to have exciting port s we have been on 4 cruises already with them . And have 2 more booked so. We have been on the, Spendida, Poesia, Musica, And Preziosa.

The cruise was great except not being able to stop at one destination due to adverse weather conditions.  The onboard staff was amazing, extremely friendly and accommodating.  The food has greatly improved in the past couple of years even though the menu choices are less.  Keep up the great work MSC!

Itinerary was perfect, though another day in Rio would have made it even better.  Ship and suite were beautiful, food a little disappointing, service/crew very good.  But you'd better like lots of people on the boat...4700 passengers and 1300 crew.  I think I prefer the smaller ships.  

The service was wonderful however we found the food not to be the best as we do cruise quite a bit.  Several times during the dinner hour, we didn't receive what we ordered.  

Highly recommend this cruise. We were on a beautiful and clean ship, the newest in their fleet. The staff was very attentive and our balcony cabin was extremely clean. The only item I believe would need improvement would be the theater shows. The excursions were wonderful. The entire staff was exceptional. 

The MSC cruise from Barcelona was great in every respect and it met all of our expectations, including great food (quality and quantity), excellent evening entertainment, pleasant bars/entertainment venues, and, overall, a very nice ship.  was not good at providing me with information/assistance after I booked and paid for the cruise.  I was unable to ever again contact the agent that initially assisted me.  Further, did not provide me with my cruise boarding documents, after I completed the online registrations, until after I made three calls to demanding that they be emailed to me.  Only after I asked for and was allowed to speak to a supervisor were the boarding documents sent to me within 15 minutes, after the original agent with whom visited said that I would need to wait at least 24 hours. The delay in sending these to me was blamed on MSC, but MSC had assured me that the boarding documents had been sent to weeks before. I will not use in the future, but I will cruise with MSC again.