Wonderful ports of call, beautiful ship, customer service leaves a lot to be desired

MSC Preziosa Cruise Review to Europe - Northern Europe

Cruises: 7+ cruises
Review: 1
Helpful Votes: 32

Overall rating:

4.2 out of 5
Verified Review
MSC Preziosa

7 Night Western Europe (Hamburg Roundtrip)

Sail date: September 17, 2017

Ship: MSC Preziosa

Cabin type: Balcony

Cabin number: 8133

Traveled as: Couple

Reviewed: 3 years ago

Review summary

Wonderful ports of call. Ship was beautiful and very clean. The buffet was a nightmare at peak times, but most of the food was tasty. Main dining room was good except that you had to pay for water and coffee with your meal. Shipboard entertainment was just okay. All in all, a decent cruise, but I wish I had know literally everything was a la carte before I booked.

Embarkation

3 out of 5
Actual check-in was a piece of cake. Quick, efficient and easy. Then you got on the ship and had to run a college hazing like gauntlet through 15 people trying to sell you drink packages before you even got your cabin card. That was insane. That continued through the first 3 days of the cruise.

Ship experiences

Food and Dining

3 out of 5
Main dining room was nice. Service was good and so was the food. Paying for water and coffee during the meal was a bit much though. The buffet was a free for all. Limited stations open even during peak hours. People pushing to get through to the food stations that were available. Complete lack of organization.

Onboard Activities

3 out of 5
They were ok.

Entertainment

3 out of 5
Just ok.

Children's Programs

No children

Service and Staff

3 out of 5
It would be great if they smiled once in awhile, or at least pretended to like their jobs.

Ship Quality

5 out of 5
Yes.

Cabin / Stateroom

5 out of 5
Very nice cabins. Always kept spotless by our wonderful cabin steward.

Ship tip

Be prepared for everything to be a la carte and you won't be surprised.

Ports of call

Hamburg, Germany

5 out of 5
Loved Hamburg. No excursion. This was our embarkation port.

Le Havre (Paris), France

5 out of 5
Love Paris. The excursion was fantastic!

Southampton (London), England

5 out of 5
Loved London. London on Your Own was fun.

Zeebrugge (Bruges), Belgium

5 out of 5
Loved Zeebrugge & Bruges. Beautiful seaport. No excursion.

Amsterdam, Netherlands

5 out of 5
Loved Amsterdam. Did a beautiful tour including a canal tour.

Disembarkation

5 out of 5
Self disembarkation. Easy and quick.
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