Worst Cruise Ever

MSC Preziosa Cruise Review to Europe - Northern Europe

Cruises: 7+ cruises
Review: 1
Helpful Votes: 18

Overall rating:

3.2 out of 5
Verified Review
MSC Preziosa

14 Night Northern Europe (Copenhagen Roundtrip)

Sail date: August 05, 2018

Ship: MSC Preziosa

Cabin type: Inside

Cabin number: TBA

Traveled as: Couple

Reviewed: 2 years ago

Review summary

MSC was the worst, hands down, cruise line I have ever been on. Very boring ship, not much do except spa and casino. Spa was a horrible facial, which very little done, the product being placed on the floor because it was it was a massage girl. Maybe she didn't know how to give a facial. When she put a mask on, she just left the room. No hand, foot, or scalp massage. When I left, I didn't feel like I had the one moisturizer and two drops of eye cream on my face. I had purchased an eye cream at the shops. They had given me a free sample and by the time I got to the room I had a reaction. When I went to return the unused/unopened product, the salesperson called me a liar. No sports, very sketchy day program with little to do. Felt like they were more focused on the children programs the parents had to pay for. We paid for ever drink except coffee, tea and the "fruit juice" in the morning. The shows were mediocre at best. I didn't feel any connection to any of the staff. Then when we went to talk to a cruise consultant, thinking if we went on a different ship, we could give them another shot, she literally told us "I don't have time to look up cruises for you, figure your cruise out and let me know when one you want." When we went back, she was being rude and disrespectful to another cruiser telling them basically she didn't have time for them, and they also needed to figure out exactly what they want before talking to her because she wasn't there for that. When we got her response, it didn't count our level, our credits or any incentives to get us back. This cruise was a nightmare.

Embarkation

3 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

2 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

4 out of 5

Ship tip

We were actually a balcony stateroom and the actual room was nice and on par with similar cruise lines

Ports of call

Copenhagen, Denmark

3 out of 5

Hellesylt, Norway

5 out of 5

Bergen, Norway

4 out of 5

Flaam, Norway

4 out of 5

Kiel, Germany

1 out of 5

Disembarkation

3 out of 5
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