Grand Princess Reviews

Weather was not too bad. Our mini-suite needed to be a little less "mini". Met some very nice fellow travelers. Excursions were fun and just the right length. Would do this cruise again.

The cruise was amazing - no issues leaving out of San Francisco. Visiting Alaska is a must. Nothing really in Haines so you would need to go on an excursion. I would go again!!

We really enjoyed our cruise. As I said we did the cruise in 2016. Really the highlight was being upgraded to a suite. We enjoyed all the perks that come with a suite. I’m already looking for another.

Princess Cruises have gone down tremendously the last 5 years in Quality and service. State room(mini-suite) #702 Dolphin Deck was a laugh,couch was was garage/yard sale condition,the same goes for your balcony furniture. Unit was dirty,so was the balcony. We did not use the balcony 1 time because of this!! When we had a 2 hour delay because of a medi-vac situation,all of the passengers were scrambling to try and get earlier disembarkation times so as not to miss their flights&connecting flights and 1 of your reps was a real smart--- to a lot of people,acting like it was our fault,which in fact it was no one's fault that some poor person got their trip messed up!! We hated it for the people that were taken off the ship and pray that they are doing OK! Your employee certainly did'nt care because it in-convenienced her. Enough said,I hope you can find her&fire her because she is certainly not a credit to your ship!!!Thanks

Everything was enjoyable. Amazed at how well I slept aboard ship.

won't get on the cruise from S.F. any more , waste time on the ship with nothing to see, bad entertainment,

My only complaint was that traveling with two kids who aren't strong swimmers, the pools are too deep. All of the main pools are 5-7 feet deep which is way too deep for young kids. An adult would have to hold them the whole time. The only pool onboard that was 3 feet deep was an adult-only pool.

Fantastic experience, really enjoyed the learning and historical opportunities about Alaska. Expansive balcony was a great surprise. Port time just right. Loved the movies under the stars too!

I did not know Princess was owned by Carnival. Will stick to Royal Caribbean brands from now on.

A very enjoyable trip, the crew on the ship were fantastic

Let's start with the embarkation - it was ridiculous. The porters refused to take luggage from those people in the front of the line. Instead, they went further down the line and took luggage only from those individuals that were holding out enough money to (apparently) deem it worth their time. Because of that, the line moved very slowly. The food on the ship was mediocre compared to other cruises that we have taken. Ship cleanliness was unacceptable - there were foul odors in various parts of the ship the entire 10 days. Onboard activities and entertainment were very substandard, especially for a cruise that has 6 days at sea. Frequently, there were no meaningful activities taking place. The bands and DJ were the worst that we've ever experienced on a cruise. The Security personnel on this ship were rude, and were making poor decisions. They would open and close gangways at will, creating large backups as people were trying to get off the ship for excursions. Although I never saw any passengers creating trouble, I saw the security personnel consistently being rude to most passengers. Rudeness by any department on a cruise ship should be completely unacceptable - but apparently is not on the Grand Princess. This was our first Princess cruise, and it did not leave us wanting to go on another one - we'll stick with NCL, who provides a consistently great experience.

HIGHs: The interior rooms were nicely arranged; the bottom beds were *SO* comfortable; 99.9% of the staff were absolutely fabulous; the spa services were fabulous; the coffee shop beverages were consistently good; afternoon tea was such a lovely treat each day, with great service and tasty sandwiches and treats; our seated dinner came with a variety of options which were usually very good; the pizzeria on deck 5 was great; movies on the deck were a lot of fun and the blankets they provided were a nice touch. LOWs: There was an issue with the tender boats in Ketchikan, so were were left waiting in line for 3 hours in the sun without any communication from someone from Princess; as an apology, they offered everyone on board a drink coupon that had a maximum of $9.99 and excluded premium alcohol -- seriously?! My SPF 50 didn't hold up after hours in the sun, and this was the "compensation"? Also, the internet manager on our boat, Mr. Danilo Cudic, was rude and unhelpful to a few different family members, including myself, on different occasions. Additionally, the food was hit or miss, especially in the buffet (Horizon Court) and in the International Cafe (Deck 5).

Grand Princess tender in Ketchikan was a total mismanaged disaster. Worst experience on a tender situation ever.

Cruise is exactly what we were hoping for...love to disconnect!

Anytime dining very inconvenient . Food not great . Service was good . Some ports of call too short .

This was the fastest 10 day vacation I have ever spent. The food and service was exceptional. The activities on board and the excursions on shore were well planned and fun. The comedy show was hilarious and the other musical and nature shows on board were all great. There was so much to do and eat having an awesome time was unavoidable.

Grand Princess needed to upgrade their food choices, can't have same thing day after day. We have so many different type of people on board, then should more selections.

I loved the cruise, especially Glacier Bay. The whole cruise was marred by my dining experience. Since we can't eat in dining rooms until after 8pm we missed the shows we really wanted to attend. The food in Horizon sucks. Meats are overcooked and selections are poor. I had to eat breakfast and lunch in Horizon since i was assigned anytime dinning even though I requested 1st seating. I was shooed away by the MaitreD of Boticelli and Da Vinci because I was assigned anytime dinning. This was not my first cruise but the first with Princess line. I was never treated as a second class diner on my other cruises. Anytime dinning means I choose the time to eat but not only after 8pm and definitely not qualified to have sit down breakfast and lunch. I do not enjoy buffet dinning at all.

You could be as busy as you wanted or not. The cruise went as planned. We even had an emergency air lift of a passenger to the nearest hospital without a hiccup.

The ship needs some touching up. We were late disembarking in Ensenada and San Francisco but otherwise it was a very good time and we are glad that we went on it.