Grand Princess Reviews

The future cruise planner Kelly was rude, unhelpful and yes a total tool! Go to !

Was a great cruise but weather was a factor in some things.

VERY GOOD CRUISE - EXCELLENT SHIP STAFF - PORTS OF CALL VERY GOOD

Overall we would have had a wo0nderful time, however, because of the above mentioned issues, it was a bad experience.

We all enjoyed the trip... We had a group 15 and everyone got to chose the things and places they wanted to see and visit.

We loved our cabin steward Cyril. He took excellent care of us and we know he did better than some other stewards. Truly he goes above and beyond and loves doing his job. Just a delightful young man. Special thanks to Denz in The Vines Wine bar. Also goes above and beyond and makes sure you are happy and comfortable. Our room service steward his name is Alan. He also was exceptional and such a delight for him to bring breakfast every morning- another delightful young man that enjoys his job. Oh, the stores on board...such fun! Special thanks to the handsome helpful men at Effys!

Wonderful, relaxing cruise. We saw it all and used mostly walking and public transportation. Plan well and you can see much. We have taken this cruise before and will take it again. There is much to see in every port and you need to visit (especially Santa Barbara and Long Beach) several times to appreciate the beauty of these places.

This was our 2nd cruise with Princess.... Better markings of Forward and Aft would have b en appreciated. Over all was a good vacation. We are 4 Sisters-this was our 7th Annual Vacation.

The over all experience was excellent. Everything was perfect. The only negative comment would be that the elevators were a little slow and sometimes certain ones had a out of order sign. But that would be the only negative comment and that was not really a big inconvenience.

The grand princess needs a grand updating. We couldn't even get a replacement toilet brush.

Weather was not too bad. Our mini-suite needed to be a little less "mini". Met some very nice fellow travelers. Excursions were fun and just the right length. Would do this cruise again.

We really enjoyed our cruise. As I said we did the cruise in 2016. Really the highlight was being upgraded to a suite. We enjoyed all the perks that come with a suite. I’m already looking for another.

Princess Cruises have gone down tremendously the last 5 years in Quality and service. State room(mini-suite) #702 Dolphin Deck was a laugh,couch was was garage/yard sale condition,the same goes for your balcony furniture. Unit was dirty,so was the balcony. We did not use the balcony 1 time because of this!! When we had a 2 hour delay because of a medi-vac situation,all of the passengers were scrambling to try and get earlier disembarkation times so as not to miss their flights&connecting flights and 1 of your reps was a real smart--- to a lot of people,acting like it was our fault,which in fact it was no one's fault that some poor person got their trip messed up!! We hated it for the people that were taken off the ship and pray that they are doing OK! Your employee certainly did'nt care because it in-convenienced her. Enough said,I hope you can find her&fire her because she is certainly not a credit to your ship!!!Thanks

The cruise was amazing - no issues leaving out of San Francisco. Visiting Alaska is a must. Nothing really in Haines so you would need to go on an excursion. I would go again!!

Everything was enjoyable. Amazed at how well I slept aboard ship.

won't get on the cruise from S.F. any more , waste time on the ship with nothing to see, bad entertainment,

My only complaint was that traveling with two kids who aren't strong swimmers, the pools are too deep. All of the main pools are 5-7 feet deep which is way too deep for young kids. An adult would have to hold them the whole time. The only pool onboard that was 3 feet deep was an adult-only pool.

Fantastic experience, really enjoyed the learning and historical opportunities about Alaska. Expansive balcony was a great surprise. Port time just right. Loved the movies under the stars too!

I did not know Princess was owned by Carnival. Will stick to Royal Caribbean brands from now on.

Let's start with the embarkation - it was ridiculous. The porters refused to take luggage from those people in the front of the line. Instead, they went further down the line and took luggage only from those individuals that were holding out enough money to (apparently) deem it worth their time. Because of that, the line moved very slowly. The food on the ship was mediocre compared to other cruises that we have taken. Ship cleanliness was unacceptable - there were foul odors in various parts of the ship the entire 10 days. Onboard activities and entertainment were very substandard, especially for a cruise that has 6 days at sea. Frequently, there were no meaningful activities taking place. The bands and DJ were the worst that we've ever experienced on a cruise. The Security personnel on this ship were rude, and were making poor decisions. They would open and close gangways at will, creating large backups as people were trying to get off the ship for excursions. Although I never saw any passengers creating trouble, I saw the security personnel consistently being rude to most passengers. Rudeness by any department on a cruise ship should be completely unacceptable - but apparently is not on the Grand Princess. This was our first Princess cruise, and it did not leave us wanting to go on another one - we'll stick with NCL, who provides a consistently great experience.