Enchantment of the Seas Cruise Reviews - Reviews

Ship is getting old. Shower in room didn't work, air condition didn't work and room was not clean. 

Last minute change of itinerary, customer service was not helpful with changing our pre-booked activities.

muy buenas vacaciones, muy buen servicio y una gran experiencia. Ojala puedieran renovar algunas partes del crucero que ya se ven un poco viejas como por ejemplo en el area de las piscinas. 

When you leave Miami as Hurricane Matthew is hitting the Florida coast, your 2800 passenger ship leaves with 1600 passengers.  It was nice to be on a less-crowded ship.

Disappointments:

- We were told by email that we couldn't check in until 5 pm.  Reality was that we checked in fine at 3:30 pm.

- We didn't know that we were skipping Coco Cay until we go on board.  That seems unfair.

- I got targeted by the comedian during the opening show -- made fun of my laugh, my clothes, even my name.  ("Mark? Did he just bark at me?"). What's the point of having a comedian attack people on vacation?  He was stupid and not funny, but it still ruined my night on vacation.  Why hire that kind of comedian for a cruise ship?

- The staff were clearly unhappy with the smaller crowds.  The dining room staff were bored.  I had a bar staff tell me that my wife and I that we were "losers" for doing so poorly on trivia.

Favorite part of the cruise was my fair lady dining. The waiters Alberto and Daniel was excellent. A part from the pool deck noise that echoed in our room, also, the Buffett food was horrible. Yes I would recommend it to others because the fair was good.

This cruise was scheduled to go to the Bahamas and two other ports. With Hurricane Mathew we diverted to Cozumel Mexico to avoid the weather. Most would say that going to Cozumel is a better deal for the cruise, but I have been to Cozumel a few times. This was the first time cruising with Royal Caribbean and was looking forward to the up talk of the cruise line. We have always cruised with Carnival Cruise line and I will say we will stay with Carnival. The crew was okay, but not helpful. The dinning crew (Mr. Mario and Mr. Bing) were excellent and very attentive. Thank you for that experience. The room was okay, but a little small compared to the Suite that Carnival provides. All said I would go for a discounted price without my children, but never again with my children. Ages 9, 19, & 13.

My wife & I just returned from a vacation 4 days.  Our iteneary was 

changed due to Matthew Hurricane.  We called the evening before embark.  still not know what ports and asked the lady if we need to cancel & she rudely stated "there be a "100 percent penalty" - Not mentioned that they felt safe or ensure us . anything!  Very bad communication skills.  We wemt based on our research.  They all about the money - tried to sell us everything once onboard $$$$$.  The staff was excellent once onboard. Friendly, genuine, & personalized service! The food was disappointing, menu was outdated , escargot, clam chowder, sirloin steak, etc 

extra charge for filet or lobster. The Buffet was crowded, no seats daily, poor choices and ran out off protein if you can believe that! All 3 of them!  Very upsetting 

the ship was well designed & stately.  The spa was great & very good service but very pricey& I even been to the best and it was more than that!  Overall I give them 3.5 stars - I could not squeeze the 4th star out! 

 We were affected by Hurricane Mathew and directed too Cozumel for only a few hours.  Not enough time to see the island.  Missed Nassau and Key West.

Never received our on board credits.  After being on board for the entire cruise we had to wait 2 hours in lounge waiting to clear customs due too 3 boats docking at the same time.  We had rooms on deck 7 and they did not go by decks it was a mess.  Bad experiance for first time.  Too many lines.   

price was right but bad timing.  I must plan better next time  Not real impressed with ship's rooms. We had a balcony and it was rather small compared to other ships we have been on. Crew/staff was very good, no issues there. Was disappointed that no lobster was served! First time ever on any cruise that if you wanted lobster you had to pay for it!!

I understand mother nature calls at times.  Our cruise should have been cancelled or at least a refund offered.  Instead, during the hurricane, we were re-directed to Cozumel and then had 3 days at sea.  The port fees and excursions were refunded but that's it.  I would never book a cruise to Cozumel.  I've been there 5 times already.  I felt like I was held captive and even when we made it back to port late, we all missed our flights back home but Royal Caribbean didn't offer any concessions. Not happy this time but I will cruise again.   

One thing I would like to point out is this is my and my wife's 4th cruise on Royal Caribbean. The service was excellent as usual. The food quality on this trip was not. In fact we have noticed a decline in food quality over the last few cruises. The other thing that we were not to pleased with is we were originally going to stop at 3 destinations. Due to the hurricane this was changed to 2. Understandable under the situation. What was not understandable is spending 3 1/2 days of a four day cruise on the ship and only going to Cozumel. We passed Key West twice but did not stop. When in Cozumel we left the ship first thing in the morning got back around 1:00 PM. Then were told that we would be there until 6:30 pm. At that point it was a little late to make plans to do anything we would have liked to. If we know at first we had more time we could have planed accordingly. I understand about time restrictions but I believe either poor planing or cost became more of a deciding factor. With this very disappointing trip it will be difficult to consider Royal Caribbean on future cruises. One other thing is we feel the Windjammer is to small for all the passengers on the ship. It took a very long time standing with your food in hand to find a table.I believe the ship was increased in size some time ago to allow for more passengers. I don't think the other aspects of the ship were increased it allow for the extra people.                 

The staff is HORRIBLY trained and there was just so many inconveniences on the trip. They lost our baggage and we had to spend the first three hours finding them across the ship ourselves and lugging them to our rooms, after paying gratuities up front. You couldnt get ice or water yourself anywhere and we were instructed by Guest Services to call room service...the water and ice didnt show up to our room until two hours later. The food was mediocre at best and the drinks were overpriced on board. Entertainment flat-out sucked.

Go Carnival for your cruise. I did a 5-day Western Carribean with them months ago and there is absolutely no comparison, that company and their staff just takes their guest experience a lot more seriously. Don't know about Norwegian or Princess, never cruised with them, but even still, would take a chance with them over Royale Carribean.

I had a great time!  My favorite was the '70s party.  The staff was very professional, including our room attendant, Romeo.  He was so attentive and thoughtful.  Wish we could have brought him home!!

I would highly recommend this cruise to anyone! The food and entertainment options were numerous and all exceptional. This was the first cruise I've ever experienced so I didn't really know what to expect, but I was definitely blown away. My friends and I enjoyed every minute of it!

The staff are fantastic. Accommodating, friendly, and they go out of their way to make sure you are enjoying yourself. 

The ship and staterooms need updating. There was rust in bathroom at trash container, no night table on one side of bed(had to use floor for watch, Kleenex,etc.).

Private island was a disappointment. Water cloudy and beach was dirty. 

Loved the 6pm seating, wonderful food and can ask for as much of anything you want on the menu.  Good table mates.  Service by staff was outstanding!  Loved Coco Cay, seeing the fish.  Liked exploring the island and their nature trail.  Rained in Nassau, so didn't do as much as we hoped, but spent most of our time in the casino.  Enjoyed the professional photography.

Service and personnel was excelent however Casino slot machines were a scamp, no way to win or at least to amuse you for a while. My wife and me spent more than 2000 $ and any slot machine pay anything just gulping our money

Service in room, bars and dining room were great. Good food everywhere. The cruise and activities directors very personable. My room was clean and well appointed. 

Child care was very convenient anca reasonable price 

Food options were great

Dinner service was excellent

On board activities were well planned 

Pools were in need of chemicals

Room kept neat at all times of the day

Food was great! Our server KLEINE and IMADE in my time dining my fair lady

they both were  professional courteous, they treated us like family. Thank you kleine and Imade for your  awesome service 😎

This was my first cruise and it also was my birthday. It was a blast!!!  The entertainment was good and they had something to do all the time. I will must definitely take another cruise