Enchantment of the Seas Cruise Review to Caribbean - Bahamas

Contributor Level: Purser

Experience
7+ cruises

Review
1

Helpful Vote
1

2 out of 5

Enchatment of the Seas

Sail Date: October 03, 2016

Reviewed: 1 month ago

Traveled As: Large Group

Room Type: Inside

I understand mother nature calls at times.  Our cruise should have been cancelled or at least a refund offered.  Instead, during the hurricane, we were re-directed to Cozumel and then had 3 days at sea.  The port fees and excursions were refunded but that's it.  I would never book a cruise to Cozumel.  I've been there 5 times already.  I felt like I was held captive and even when we made it back to port late, we all missed our flights back home but Royal Caribbean didn't offer any concessions. Not happy this time but I will cruise again.   

Cabin / Stateroom
Excellent Cabin.
Embarkation and Disembarkation
Long lines for embarkation
Ship Quality
Destinations and Excursions
We didn't get to go to any of the destinations because of the Hurricane.
Onboard Activities
The onboard activities were ok.
Children's Programs
Entertainment
I understand that the entertainment is geared for 1st time cruisers. It was just ok.
Service and Staff
Food and Dining
The food was just ok. We dined at the specialty restaurants in order to get a better quality of food.

Tip

The ship was nicely laid out and clean. The staff was very nice and I had no complaints at all. They were very accommodating and informative since we had to be redirected.



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