Enchatment of the Seas
Enchantment of the Seas Cruise Review to Caribbean - Bahamas
Sail date: October 03, 2016
Ship: Enchantment of the Seas
Cabin type: Inside
Cabin number: 4077
Traveled as: Large Group
Reviewed: 8 years ago
Review summary
I understand mother nature calls at times. Our cruise should have been cancelled or at least a refund offered. Instead, during the hurricane, we were re-directed to Cozumel and then had 3 days at sea. The port fees and excursions were refunded but that's it. I would never book a cruise to Cozumel. I've been there 5 times already. I felt like I was held captive and even when we made it back to port late, we all missed our flights back home but Royal Caribbean didn't offer any concessions. Not happy this time but I will cruise again.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
The ship was nicely laid out and clean. The staff was very nice and I had no complaints at all. They were very accommodating and informative since we had to be redirected.
Ports of call
Cococay (Cruise Line's Private Island)
8 Comments
TNTGreen 8 years ago
JusMe 8 years ago
Sorry mother nature changed your plans. Would you have been happier going to the planned ports and being caught in a storm ? No matter what it is a loose loose for the cruise line. Your cruise contract states that ports can be canceled or changed with no notice.
For getting into port late and missing your flight I would suggest non-cruise line travel insurance so it also covers flights and hotels.
You did book a cruise off of the east coast during storm season........ just saying.
nicolegoldberg 8 years ago
I was on this cruise on these dates. I was going to write a review but your review would mirror mine almost. We also did get all of our money back for ports of call and excursions that were cancelled. I also have been to Cozumel several times and would not choose to return but it is what it is. I did make several phone calls and was also told the cruise would sail regardless, no exchanging dates or refunds. The staff seemed to be poorly trained for such a situation being they were dealing with so many upset passengers. I did feel sympathy for them because I don't think they were being managed well at all. I think I will cruise again once I get this experience long behind me.
briarpatch 8 years ago
exnasm68 8 years ago