Enchanment of the Seas - what to expect from a hospitality guy's opinion

Enchantment of the Seas Cruise Review to Caribbean - Bahamas


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 3

Overall Rating:

3.0 out of 5
Verified Review

Sail Date: October 03, 2016
Ship: Enchantment of the Seas
Cabin Type: Suite
Cabin Number: 8520
Traveled As: Couple
Reviewed: 1 year ago

My wife & I just returned from a vacation 4 days.  Our iteneary was 

changed due to Matthew Hurricane.  We called the evening before embark.  still not know what ports and asked the lady if we need to cancel & she rudely stated "there be a "100 percent penalty" - Not mentioned that they felt safe or ensure us . anything!  Very bad communication skills.  We wemt based on our research.  They all about the money - tried to sell us everything once onboard $$$$$.  The staff was excellent once onboard. Friendly, genuine, & personalized service! The food was disappointing, menu was outdated , escargot, clam chowder, sirloin steak, etc 

extra charge for filet or lobster. The Buffet was crowded, no seats daily, poor choices and ran out off protein if you can believe that! All 3 of them!  Very upsetting 

the ship was well designed & stately.  The spa was great & very good service but very pricey& I even been to the best and it was more than that!  Overall I give them 3.5 stars - I could not squeeze the 4th star out! 

Food and Dining

1 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5
Spacious and beautiful. Nice bed & great balcony With lounge chairs!
On the negotiate side Speakers did not work, the cabin squeaked when we hit bigger waves. Outlets very limited .
There was a very noticeable rolling noise from the galley on the deck above !
3 3/4 stars on room

Ship Tip

The sauna whirlpool closes at 7 PM get ready to wait in line to use it

5 out of 5
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