Discovery Princess Cruise Reviews - Reviews

My family likes to cruise and we have been on many other cruise lines. Most of our cruise experiences have been quite enjoyable. Occasionally, you run into an issue or two that almost always ends up getting resolved. This was my first time on a Princess Cruise. We booked this cruise for 10 of us to celebrate my wife's birthday. From the beginning everybody had non-stop issues and it completely ruined our trip. At the end we all agreed we would never do a Princess Cruise again. While I do not think it fair to discuss the issues of the others, I can certain share mine. These are just some of the issues we encountered on the cruise: -We had rooms booked next to each other. We got locked out of our rooms 6 times over 24 hours and each time had to to go to guest services to get our medallion's reset. -They switched our room numbers after the first day, so all my info and billing went to the other room and their info to ours. I had to keep going to guest services to try to get it corrected. They never corrected it. So I had to spend the entire time saying that I was staying in the room next door to ours. -I asked to have our medallions open doors to both our room and our kids room. These often failed and we kept having to get it corrected by having to go down repeatedly to guest services. -Do Not disturb light on our room kept turning off by itself so we kept getting disturbed. -A pipe under the sink leaked dirty water all over our bathroom floor. We could not get in it for over 2 hours. Then they did not clean up the mess so I had to go get someone to come clean. -We made reservations at 3 specialty restaurants before cruise for all 10 of us. One was cancelled. Others moved the times and amounts of people. Then we were told there were no more reservations available at any restaurants or dining halls for the entire rest of the cruise. After having to argue with many people at guest services, they would correct them in the moment. However, they continued to get messed up again. We would go directly to the restaurants and speak with managers and had them correct there. By the next day they would be all messed up again. -We paid for internet and wifi, however they almost never worked and when they did we could barely check or send emails let alone use the internet for anything else. -Messages would often not go through on the app so nobody could really communicate with each other on the ship. When they did, the receiver would not receive a notification. We were told by IT services that we could not set it to receive notifications, however 3 people in our party occasionally would receive notifications throughout the cruise. -Our kids could not communicate with each other through the app. We kept going down to IT to try to get it resolved. Each time we were told that they fixed it and it may take up to 24 hours to resolve. It never worked the entire cruise. So our kids were often uncomfortable splitting up because they could not stay in contact with each other or their cousins. -My medallion would stop working intermittently so when I would go to check in or pay for something, I kept having issues. -We ordered room service one time and was told it would take about 30 minutes. 1 item arrived after an hour. We waited another 30 minutes and then we finally went to go eat and most of the rest of the order finally showed up at the room while we were gone. -We ordered room service one time that never came at all -We ordered room service one time that came 3 hours late -We ordered room service one time that said 30 minutes. After 1 hour we left to go eat. It came after 2 hours and they delivered it to us upstairs at the buffet while we were already eating. -We ordered room service one time that said 30 minutes. After an hour and fifteen minutes they said it was delivered. It never was. -We ordered a bottle of wine at one of the main restaurants at dinner. We kept asking where it was. Halfway through the meal I was told they were out. We ordered a different bottle which came at the end of the meal as we were getting ready to leave. We told the manager who just said that they would not charge me for the first bottle. (The one we never received) -I had the premium drink package and ask how many drinks I had left one night and was told 4 remaining. Because of this I ordered 2 more and next day was charged for them both. -We all tried to have dinner at The Salty Dog Restaurant. We had so many issues and they made so many mistakes that we were told they would credit back the cost of the meal to all of us. This did not happen. I went to guest services 3 days in a row and was told each day they would get it corrected. They never did. -Almost every time I called guest services from our room, they did not answer. Because of this, I kept having to go back downstairs in person. -We ate at Skagway Restaurant one night and ordered a bottle of wine and told them to make sure they had it. (because of our last issue) They confirmed they had it. Then later was told they just opened the last bottle for someone else so we could not have it. We ordered a different bottle of wine. I noticed I was charged twice for that bottle. I spoke with manager who assured me it would be voided right away. I had to go on to guest services chat a couple of times later to keep trying to get it removed. Every time we would go to guest services, they just kept making various excuses and apologizing over and over. One of the nights they brought us boxes of chocolates for the kids. That was all they ever did for us. Every one of us had similar issues and this cruise was beyond a disappointment for all of us. All 10 of us were really upset by the end, and like I mentioned in the beginning, we will never choose a Princess Cruise again.

So much fun. Very relaxing. Best thing I could have done for myself

Discovery princess is one of the most beautiful ships I have ever seen being only about 11 months old the blue cards have beat her to hell all the chairs need to be steam cleaned already the dance floor in the Vista needs to be replaced but she is an absolutely gorgeous girl loud she's loud there is not one quiet spot aboard her unless you don't go out of your cabin

Highly recommend this ship and loved the three days at sea!

Giving review to share photos of cabin on first day.

Beautiful ship, wonderful staff, the only thing negative awful internet, the medallion didn’t always, it was not a big problem but the staff had to ask for room number, the internet was worse I couldn’t check my email till I got. To shore with a hot spot, if I had to rate I woluld rate zero.

Overall the cruise was ok. Incorrect charges to our room was a huge let down, the meals were subpar from past experiences. Hoping for better results next time.

The food was average, service was great!!! Juneau and Ketchikan were good. Icy Straights was a fill in for Skagway and not good at all. The most horrible thing about the trip was dealing with charges and getting reimbursements. We had to contact someone on the ship almost every day about multiple charges to our account. We will most likely not take a Princess cruise again because of this.

Life is an adventure or nothing at all -Hellen Keller. “In wildness is the preservation of the world.” -William Henry Thoreau, American Naturalist

All the reasons I chose Princess over the other cruise lines, weren’t there. I was hoping for better food quality and a nice, innovative, brand new ship. Seems to miss on all these. I’m comparing to previous ships I’ve been on (Oasis, Quantum, Serenade, Dawn, Jewel, Pearl, forgot the name of the first princess cruise I’ve been on).

Some hits and misses. Ship was beautiful. Previous health protocols were not adhered in board. Disappointed missed ports, Skagway and Endicott Arm, but weather and rockslide, but nature is never as expected.

It was a very good cruise. The scenery is absolutely stunning. The ship is very new and in great condition. The service was overall very good. The medallion is excellent for purchases and such. The medallion app is absolute trash. I was rarely able to get it to do anything functional at all. A couple times (out of dozens of tries) I was able to use it to order drinks. It’s excellent when it works but that is definitely less than 5% of the time. Wi-Fi on board is sufficient to text but that’s about it. Don’t even bother trying to send a photo or use the web. I don’t want to dwell on the negative though. We had an excellent time and can’t wait for our next cruise.

In finale, Alaska is beautiful. However, Princess has gone from a 4.5 Star to a 2.5 Star cruise company. Spent 12 hours at airport to go home. Seattle Airport is the worst!

Alaskan cruising was enjoyable glad to have the chance to explore.

It was the best so far.... everyone on board was very helpful and courteous.

We really enjoyed the cruise and will remember it always. I would like to cruise again, but because we contracted Covid (a risk we knew we were taking) we won't be setting foot on any ships until this virus is under control. Unfortunately, it's the passengers that can't be trusted. Wish people would use some common sense when in common areas. Princess did everything they could to protect passengers, but despite all the protocols Princess had in place, it still happened.

I loved princess cruise, it was my first princess but it won’t be my last. Yes, there is some issues but there is issues everywhere. Food shortages and supplies are everywhere. I don’t know if cruising will ever be what it use to be. So with understanding and patience I definitely would go on princess again. Alaska was way more breath taking and magnificent than any picture or books or summary can help someone see. So take a chance and go see it for yourself

First two days were great and the service was good all around. If you get into quarantine, make sure you get everything in writing and that you keep on top of Princess for any credit that they may owe you. It took phone calls, emails, chat, etc, and 3 months before I received FCC. I also tried to dispute my credit card after lotus spa said they would reimburse me for the unused days of the Enclave. Princess said that I received all my credit back on my folio, but the folio that was emailed to me does not show the credit from the lotus spa. The credit card company asked for written proof, but it was all verbal, so I was unable to provide proof. However, I ended up dropping the issue because it’s not worth getting worked up over something that was a drop in the bucket over in the grand scheme of things, just figured for the next person who had to go through this will ask for written proof.

This was my 23rd Princess cruise - a get away - just to check the Discovery out prior to our August Alaska Cruise. Generally, everything went well - The Medallion App seemed to be universally troublesome to everyone. After about three days, it started functioning better - still had times where it would freeze and we had to reboot the phone system. However, we could never get the Dining Reservation system to work on the App. The Princess Staff were Top Notch! The ship appeared to be understaffed but they coped with it well.

Beautiful ship and mostly competent crew. Prefer the smaller ships with an outdoor promenade deck and Skywalker’s nightclub.