Definitely the worst cruise we have had!

Cruises: 7+ cruises

Review: 1

Helpful Votes: 12

Review summary

My family likes to cruise and we have been on many other cruise lines. Most of our cruise experiences have been quite enjoyable. Occasionally, you run into an issue or two that almost always ends up getting resolved. This was my first time on a Princess Cruise. We booked this cruise for 10 of us to celebrate my wife's birthday. From the beginning everybody had non-stop issues and it completely ruined our trip. At the end we all agreed we would never do a Princess Cruise again. While I do not think it fair to discuss the issues of the others, I can certain share mine. These are just some of the issues we encountered on the cruise: -We had rooms booked next to each other. We got locked out of our rooms 6 times over 24 hours and each time had to to go to guest services to get our medallion's reset. -They switched our room numbers after the first day, so all my info and billing went to the other room and their info to ours. I had to keep going to guest services to try to get it corrected. They never corrected it. So I had to spend the entire time saying that I was staying in the room next door to ours. -I asked to have our medallions open doors to both our room and our kids room. These often failed and we kept having to get it corrected by having to go down repeatedly to guest services. -Do Not disturb light on our room kept turning off by itself so we kept getting disturbed. -A pipe under the sink leaked dirty water all over our bathroom floor. We could not get in it for over 2 hours. Then they did not clean up the mess so I had to go get someone to come clean. -We made reservations at 3 specialty restaurants before cruise for all 10 of us. One was cancelled. Others moved the times and amounts of people. Then we were told there were no more reservations available at any restaurants or dining halls for the entire rest of the cruise. After having to argue with many people at guest services, they would correct them in the moment. However, they continued to get messed up again. We would go directly to the restaurants and speak with managers and had them correct there. By the next day they would be all messed up again. -We paid for internet and wifi, however they almost never worked and when they did we could barely check or send emails let alone use the internet for anything else. -Messages would often not go through on the app so nobody could really communicate with each other on the ship. When they did, the receiver would not receive a notification. We were told by IT services that we could not set it to receive notifications, however 3 people in our party occasionally would receive notifications throughout the cruise. -Our kids could not communicate with each other through the app. We kept going down to IT to try to get it resolved. Each time we were told that they fixed it and it may take up to 24 hours to resolve. It never worked the entire cruise. So our kids were often uncomfortable splitting up because they could not stay in contact with each other or their cousins. -My medallion would stop working intermittently so when I would go to check in or pay for something, I kept having issues. -We ordered room service one time and was told it would take about 30 minutes. 1 item arrived after an hour. We waited another 30 minutes and then we finally went to go eat and most of the rest of the order finally showed up at the room while we were gone. -We ordered room service one time that never came at all -We ordered room service one time that came 3 hours late -We ordered room service one time that said 30 minutes. After 1 hour we left to go eat. It came after 2 hours and they delivered it to us upstairs at the buffet while we were already eating. -We ordered room service one time that said 30 minutes. After an hour and fifteen minutes they said it was delivered. It never was. -We ordered a bottle of wine at one of the main restaurants at dinner. We kept asking where it was. Halfway through the meal I was told they were out. We ordered a different bottle which came at the end of the meal as we were getting ready to leave. We told the manager who just said that they would not charge me for the first bottle. (The one we never received) -I had the premium drink package and ask how many drinks I had left one night and was told 4 remaining. Because of this I ordered 2 more and next day was charged for them both. -We all tried to have dinner at The Salty Dog Restaurant. We had so many issues and they made so many mistakes that we were told they would credit back the cost of the meal to all of us. This did not happen. I went to guest services 3 days in a row and was told each day they would get it corrected. They never did. -Almost every time I called guest services from our room, they did not answer. Because of this, I kept having to go back downstairs in person. -We ate at Skagway Restaurant one night and ordered a bottle of wine and told them to make sure they had it. (because of our last issue) They confirmed they had it. Then later was told they just opened the last bottle for someone else so we could not have it. We ordered a different bottle of wine. I noticed I was charged twice for that bottle. I spoke with manager who assured me it would be voided right away. I had to go on to guest services chat a couple of times later to keep trying to get it removed. Every time we would go to guest services, they just kept making various excuses and apologizing over and over. One of the nights they brought us boxes of chocolates for the kids. That was all they ever did for us. Every one of us had similar issues and this cruise was beyond a disappointment for all of us. All 10 of us were really upset by the end, and like I mentioned in the beginning, we will never choose a Princess Cruise again.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

San Pedro (Los Angeles), California

Puerto Vallarta, Mexico

Mazatlan, Mexico

Cabo San Lucas, Mexico

Disembarkation

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