Heartbreaking disappointment

Celebrity Infinity Cruise Review to Panama Canal, Central America

catscradledogs2

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 17

Overall rating:

1 out of 5

Verified Review

17 Night Panama Canal Eastbound (San Francisco To Ft. Lauderdale)

Sail date: September 18, 2015

Ship: Celebrity Infinity

Cabin type: Balcony

Cabin number: 8046

Traveled as: Singles/Friends

Reviewed: 9 years ago

Review summary

We have sailed the Infinity before-LOVED IT! We have sailed the Panama Canal before with Princess- LOVED IT! This time it was more of an ordeal than a vacation. We knew that off ship it would be very hot- but I recoup once in AC. But not this cruise since our concierge cabin was too hot most of the time. On the coolest day they claimed it was 70 degrees- that was the coolest day and after days of 24 hr curtains closed and bathroom closed! So most of the time it was probably 75+ in our cabin. Little sleep, heat illness- ugh! Others on deck 8 told me the AC was . . ."just barely OK". The dining room was most often sweltering. The food- cheaper ingredients, beef including prime rib too tough to cut. I was amazed to see Celebrity voted on Cruise Critic as the best food fort a mainstream cruise company!!! It used to be our fav for food. but this time totally inconsistent. And why get a concierge cabin? We had a concierge in the past- fresh fruit of choice daily, fresh flowers every few days, dinning room menu served in your cabin for dinner at no extra charge, and priority tender tickets. This time the only perks from the above were the tender tickets which no one bothered to send us- plus apples only daily! Two entertainers were wonderful= a singer from the orig cast of CATS and a puppeteer, BUT the the movies, the minimal tv selections, and a male staffer who's trivia was horrid made for a tedious 17 day cruise.Our kudos are only for some of the excellent staff who tried vainly to improve things.We have thus canceled a Jan Mexico cruise and are thinking of not cruising again.

Ship experiences

Food and Dining

1 out of 5

Only 1 lobster dinner, terrible tough beef lots of casserole type dishes buffet

Onboard Activities

3 out of 5

Not much, terrible guy for trivia made it a bore, some good performers and director Patty was great

Entertainment

3 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

1 out of 5

WAS TOO HOT!

Ports of call

San Francisco, California

5 out of 5

Monterey, California

5 out of 5

Cabo San Lucas, Mexico

1 out of 5

Puerto Vallarta, Mexico

3 out of 5

Puerto Quetzal, Guatemala

3 out of 5

Puntarenas, Costa Rica

5 out of 5

Panama Canal Transit

5 out of 5

Colon, Panama

1 out of 5

Cartagena, Colombia

3 out of 5

Ft. Lauderdale (Port Everglades), Florida

3 out of 5

3 Comments

WEGL81 9 years ago

Wow, I was on this same cruise and had a completely different experience. We were in a deck 11 Aqua and and thought the temp stayed pretty cool. We chose a port side cabin, though, so the afternoon sun didn't come in on the trip from Cali to the canal. We thought Jaz was funny and delightful at every trivia. We had a great time there. Food was awesome as well (ate in Blu, though).

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b10ant 9 years ago

Wow! 75-plus in cabin! Can't imagine the ordeal! I live in Florida and keep the AC at 80. Very comfortable.

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rendezvoussam 9 years ago

Disappointed to hear your pecdicament. Unfortunately most cruise companies have cut back on services and quality to maintain price competitive so as to attract new breeds of cruisers looking for cheap and cheerful all inclusive holidays, subsequently the good standard quality of services are on declined or omitted. Don't just give up yet, maybe try another cruise liner!

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