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3 out of 5

Enjoyable but no WOW factor by Cruiser67918435

Verified Review
/ Sail Date: / Traveled As: Couple

Poor weather meant that this holiday did not meet our expectations.  This was our first cruise so we have nothing to judge it by, but whilst the facilities on the Azura are excellent, as is the food, the entertainment was very hit and miss.  We appreciate that you cannot please all the people all the time but too often it seemed to be aimed at the lowest common denominator... too loud, too inane, so intrusive if you were trying to relax.  Perhaps we were the wrong people for this type of cruise.  We won't be back.

PLEASE ALSO NOTE: we went in November but your survey doesn't show this option.

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3 Comments
2 out of 5

Cruise Review by Cruiser90756951

Verified Review
/ Sail Date: / Traveled As: Couple

My favourite parts of the cruise were the food, formal nights and the entertainment. The part that can be improved is to stop the harassment of the guest by trying to sell the ships services like timeshare, it was like being in Spain with timeshare people stopping you everywhere you went. I would not recommend this cruise or P & O to anyone as they seem to have lost the plot and are concentrating on sales to boost profits and less on the passengers.

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Was this review helpful? 9
8 Comments
3 out of 5

Rooms by Cruiser1095459

Verified Review
/ Sail Date: / Traveled As: Couple

Rooms:very dissappointed after booking 2 rooms next to each other, agent told us they were. When we arrived we were in fact not together room p217 & p218 was around the other side of the boat. As the boat was full capacity we were unable to move!!!

we did not have correct luggage labels for 218 after asking numerous times, we had to change them ourselves!! Luckily there cases did not go missing. But we cannot fault P & O ,but as this was our first cruise not a very good start ! Due to the agent 118 cruise.com

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4 out of 5

Enjoyable by Cruiser94466626

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

My favourite part of the cruise was the itinerary. The weather and conditions of the sea were great.

The food could be further improved. Fish was always overcooked.

Too many people on board sounded ill, with there constant coughing.

A great ship with good entertainment and facilities.

Too many reviews. This is the 4th.

  

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Was this review helpful? 6
3 out of 5

Dissappointedh by Cruiser51219898

Verified Review
/ Sail Date: / Traveled As: Couple

For us there were too many passengers for the entertainment venues. Some passengers sat in the theatre reading their book in order to get a seat for the show. Also the ship was very very cold due to the air con, we both came home with colds. Would not cruise with P&O again.

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Was this review helpful? 5
3 out of 5

Cutbacks by Cruiser22889897

Verified Review
/ Sail Date: / Traveled As: Couple

we we're disappointed this time on the Azura.. The cutbacks are very evident. Health and hygiene didn't appear priority. Towels on deck stopped but the worst disappointment was in the theatre with acts being duplicated. It has certainly put us off P&O Cruise Ships. Even in the cabin no towel animals. Little personal touches that you had on previous cruises were missing. Overall very disappointed with the Cruise Ship. Even the Entertainments Manager didn't seem to have the Zest we experienced on previous cruises with Azura. The best about the cruise was the amazing weather which was not down to the Cruiseline.

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Was this review helpful? 6
4 out of 5

OUR FIRST CRUISE - IT WON'T BE OUR LAST by Cruiser63818491

Verified Review
/ Sail Date: / Traveled As: Couple

We loved our trip to the Monet Gardens.  Just a perfect day for us both - surprised me as my husband is not a gardener or an artist - but he found it relaxing and interesting. The lady tour guide was so informative and so good with us all.

We had problems with our hop on hop off bus and boat trip though yourselves,  but you have kindly offered us a refund of the cost.  Hopefully you will take steps to correct this.

If we did Amsterdam again we would opt for the P&O windmill tour.  Still we had fun and gave us a laughable time to talk about.  We thought the Ship was good.  My husband has resisted a cruise holiday until now - having done his first one - he wants to go again. 

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Was this review helpful? 8
4 out of 5

Amsterdam by Louisebilling

Verified Review
/ Sail Date: / Traveled As: Couple

First time with P & O lovely ship not overly friendly staff but polite.

Food was excellent as was the entertainment.

Amsterdam was wonderful lovely cruise by canal.

Overall excellent value for money on a 5 day trip.

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Was this review helpful? 7
5 out of 5

Greece adventure by f1cruiser

Verified Review
/ Sail Date: / Traveled As: Couple

This cruise we have waited a long time for and it was well worth the wait third time on Azura and each time we love her more the cabin was clean albeit a little tired in places 

crew are some of the best on P&O, food was excellent, freedom dining was again easy to do we had the same table every night we had a buzzer went for drinks and usually within twenty mins our table was ready reason for same table was location and Manal the waiter was fantastic

The Greek islands where above our expectations just stunning we loved every second special mention Capt Camby was the best capt we have ever met funny and very approachable and I'm told by my wife very nice eye candy

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1 Comment
3 out of 5

Butlins on a boat! by Cruiser14740133

Verified Review
/ Sail Date: / Traveled As: Couple

Quick efficient check in and the cabin was excellent. The food was also of a high standard but that is all I can say about this cruise. We have never cruised before and after this experience, we never will again. I do not want to be serenaded by yellow or blue coats singing "Sailing" as we leave port. It was all so Butlins. I was almost expecting staff to say Hi di Hi to us. Truly awful.The buffet was like a scrum down with greedy people piling up their plates with food they couldn't possibly eat.

we decided to have our breakfast served to us, which was far more civilised that walking round with a tray of food trying to find somewhere to sit.

water in the cabins should be free and not charged. For what we paid, it should be free and is very mean of P&O.

like many people, we asked for a refund immediately as we thought that we will decided who and when to tip and not be dictated to. We weren't even told that my credit card had been debited. Cheek!

 

the entertainment was sub standard and more akin to a holiday camp. The daytime activities were a joke and thoroughly boring.

 

Our first and our last ever cruise! Never again!

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Was this review helpful? 5
1 Comment
4 out of 5

Good Cruise by Cruiser72548965

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

Good itinerary, allocated flexible dining which suited us.

Weather not too bad though very little sun until Bilbao.

Nice ship, though lacks a little character perhaps because of its size.

All facilities good though seemed to be somewhat understaffed in open deck areas. All round though a very good cruise.

Somewhat disappointed with cabin allocations as we booked two cabins & were allocated C100 & C101, which we assumed to be adjacent, in fact one is port & the other on the starboard side of the ship - miles away! Not useful when looking after elderly relatives.

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5 out of 5

Sailed on azura in march... by archie14

Sail Date: /

Sailed on azura in march on a mini cruise to Bruges and it was fantastic 10 of us in our party and loved every single thing on board 3 out of 10 had cruised befor and I can tell you that everyone in our party loved it from the sail away party , food , entertainment, cabin not a single complaint. Everyone gutted on the way home that it was over So 5 days later we had all payed our deposit for the next one on Britannia in may and we can't wait. Thanks P&O

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4.2 out of 5

Beautiful sights by mandydownes

Sail Date: / Traveled As: Family (young children)

Norway was lovely and scenery was amazing. Would liked to have seen better choice of menu in the main restaurant rather than more or less the same menu every night. Better choices for vegetarians especially in the buffet restaurants. More choice of entertainment rather than the same stars being on twice a week. Best part was the kids club which my grandsons enjoyed

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3 out of 5

I think that the itinerary... by H3nry

Sail Date: /

I think that the itinerary was amazing, the Norwegian fjords were beautiful and the ship was well thought out. I just thought that the buffet food quality was very poor and they didn't put much effort into food like they advertise on their website. But apart from that the cruise was amazing. I do recommend the Norwegian fjords but possibly not as your first cruise and I wouldn't recommend P&o as your first cruise line as you wouldn't want to necessarily cruise after going with them.

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3.4 out of 5

Queues, queues & more queues. by gridlad

Sail Date: / Traveled As: Couple

Having cruised on the Azura several times before we were not expecting any surprises. How wrong can you be. The biggest surprise was QUEUEING, MORE QUEUEING & MORE QUEUEING. It started with queueing for the Peninsular restaurant on the first night. There was about 50 people waiting for the doors open @ about 5:55pm. That wasn't TOO bad. The worst was when the queue was around three sides of the Atrium. There was no one night when the queue was less than 50 @ 5:55pm. We tend not to go the "West End Style" shows because there are a much of a muchness having seen most of the shows many times before. However we decided to go the new Stephen Mulhern spectacular magic show. Since it was close to the start of the show we didn't expect there to be many seats left. We weren't disappointed with two seats right in the middle of the lower circle. Why are people so inconsiderate. So we left without fighting our way though. We went back out for the later show about 1/2 an hour before the start & guess what there was approaching 100 people already queueing, so we didn't join the queue. You wouldn't think that there would be many more opportunities for queueing, how wrong we were to think that. Two days after we left St Petersburg P&O decided to have their Russian bazaar & this was another opportunity to queue. The final opportunity for queueing was when we were due to collect the drinks we had purchased onboard. Twenty minutes after P&O opened the doors we were still 20 yards from getting into the room & with only one person seemingly coming out every 2/3 minutes we decided not to queue any longer as we had a pre-booked dinner reservation. I know that these queues are not down to P&O but individuals. Every one we spoke to had never experienced queueing seen on Azura or any other cruise ship. Azura is sadly in need of an overhaul & review of management procedures. Have you ever tried to watch a LEGO movie when the outdoor screen has many large black blocks instead of film details. Many of the staff in the buffet restaurant still wear blinkers when it comes to collecting dirty plates or wiping tables. However staff in the Costa coffee bar seem to have the same DNA as they didn't see us trying to get served by waving our hands as they walked by. We did not see many waiting staff walking too far from the bars to satisfy cruisers thirst. Nor do the staff enforce the sanitation requirements when coming onboard or entering the buffet or asking cruisers to vacate dining tables @ peak times. People were left walking around with trays looking for somewhere to sit when people were sat there on sea days playing cards or reading books because there appears to be insufficient places to sit indoors on inclement days. The cabin steward unfortunately did not meet the previous high standards set by others. In this day & age I find it strange that P&O still insist on hearding people around lovely towns & cities on trips without the means of clearly imparting information. Guides using a radio microphone with all the group having a radio receivers to hear what is being said even when not in close proximity to the Guide is becoming the norm. Despite all the moaning I have done overall we enjoyed the cruise

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4.9 out of 5

Stunning Fjords by carolagib62

Sail Date: / Traveled As: Couple

2nd time on the Beautiful Azura. Boarding was quick and easy. Cabins ready quickly and cases at our door! Food and service amazing as ever! Entertainment was good. The Fjords are stunning and well worth getting a balcony! Back on the Azura in September and cannot wait!!

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4.2 out of 5

Brilliant by Megabus

Sail Date: / Traveled As: Singles/Friends

If you are going to Norway the views are stunning take plenty of photos and enjoy it

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5 Comments
4.2 out of 5

Norwegian Fjords by vampiremrb

Sail Date: / Traveled As: Singles/Friends

Freindly staff, good entertainment and food. Good excursions

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4.7 out of 5

Beautiful by janetsclan

Sail Date: / Traveled As: Couple

We enjoyed ever moment of the holiday to Norway , Weather could not have been any better sunshine every day People on board were very nice Staff were great Food great Cabin was very clean

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Was this review helpful? 5
5 Comments
1 out of 5

Recently been on A811 to... by postmanpat

Sail Date: /

Recently been on A811 to Canaries.Toilet was unservicable for a lot of the 13 days we were on board. Reported it 5 or more times. Was never repaired satisfactorily and consequently one was not confident going to the loo. Cabin was A643. (AVOID) Absolutely disgusting customer service regarding this problem. Therefore cannot believe the way some fellow passengers turn up their noses when you mention American cruise lines ! Ah, this is the life...................no flushing toilet!

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