Europe - Mediterranean Cruise Reviews

A loyal Norwegian customer, completely dis-satisfied with the sinky cabins, (same smell in other cabins we visited). No water (J-traps) under the bathroom sinks, thus a constant sewer smell. Norwegian has reduced the Lattitudes awards by taking away the perks, no more 60 minutes free internet (they want you to buy it) no wine or champagne in room, no Lattitudes party, and they have changed the method of computing your shore excursion discount which screws a couple out of $7.50 per shore excursion. Clearly Norwegian is being run by folk interested only in getting your money. By the way, when asking a question at the Guest Services desk, you have only a 20-30 percent chance of getting a correct answer. They lied and made up excuses about everything. If you sail with them, do your own math and check you bill daily. Some shore excursion staff don't know the difference between 15 cents and 15 percent. After 22 cruises on Norwegian, this was our last. Holland and Celebrity treat you a lot better and are trustworthy.

Overall, loved this cruise. Ports of call were fun - just never enough time to do everything. Very nice having the shuttle buses available to take us into town. A couple of minor points - the safe in the room was too high up and was difficult for short people and at one of the port stops the shuttle bus changed its pickup location but never told anyone - I thought we were going to be stuck in Marseille.

Great entertainment and food was delicious! I really liked this cruise, all the staff was amazing, definitely recommend this cruise.

A really good cruise experience. Would highly recommend this itinerary and the MSC grandiosa. Friendly staff, great ports, and a very nice ship.

An amazing cruise. I booked a future cruise deposit with Seabourn for a future cruise.

Staff were so helpful with rebooking tours that got cancelled. The ship holds over 6,000 passengers and there were less than 1,000 passengers on board so there was no waiting for anything.

The customer service just kills it. Beautiful ship, good specialty restaurants so nice. But then every single thing that you buy you have to double check and ask for and prove you bought it or fight with them to have it. Any person whose job is guest interaction is awful. Cruising on Carnival I never had questions I never had to beg for a tour of the spa when I booked a spa cabin. It's always been communicated to me right away all my benefits to make sure that I use them. I felt like any reception or services could care less about your experience because you already paid. I don't need heart to heart conversations just basic respect. MSC was quite frankly awful. You'll be standing right in front of spa reception trying to book appointments and they just don't acknowledge you. You can't have a bad time on a cruise ship but MSC really drove home the point that they do not care about you as a customer. Do another brand.

Hi everyone, I just disembarked from the MSC Grandiosa and it was a real NIGHTMARE! There was a COVID emergency that was handled VERY BADLY by the staff. The passengers were left alone, the reception did not answer the phone for hours, the essential services were almost completely absent and the staff of a rudeness never seen in 20 years of cruises ! In addition, most of the shows and excursions were canceled and several onboard attractions were also inaccessible. Despite all this, the prices were tremendously high, I personally spent 3000 Euros for a cabin with a balcony, without considering that even the water is extra 3.30 Euros for a small bottle ! NEVER, EVER AGAIN WITH MSC !!!

Like I said the cruise line did not communicate the need for a pre-cruise COVID test; thank god we decided to go to the ship early. Also, they never sent any notice that the cruise would not allow you to leave the ship at any port without buying an excursion. Honestly I think they should have offered something in return for this lack of experience or let you know and allow for a cancellation even if it was a credit for a future trip.

As usual, my husband and I had the best times at Viking Ocean cruise. Never disappointed. Always beautiful views, excellent food and dining, professional staff ready to please all guests!

The boat and staff were lovely, we ended up taking 3 e bike tours with Raj. A first class guy who single handedly turned our experience better. It is completely unacceptable that MSC, which has every piece of our contact information, not to contact us not to let us know we were unable to disembark without a chaperone.

I will never, ever take a cruise again with norwegian and you can on it.

If you enjoy a small, elegant, tasteful yet relaxed cruise experience, I highly recommend the Silver Shadow. There may not be as many entertainment offerings as a large cruise line, but Silversea more than makes up for it with top notch service, excellent dining options, and wonderful, personalized shore excursions. Cannot recommend highly enough!

In essence, we feel betrayed by Norwegian's abusive demeanor and omnipotent behavior.. Lack of communication was the name of the game. They kept us passengers in the dark as much as possible. First so we would board the ship and not cancel. We were not told of Italy's restrictions or Turkey's not allowing the ship in. Once on board, we were at their mercy. One of the main entertainment shows didn't happen. Although offerd and we paid for it, not sure they ever planned to show it. Never heard from NCL anything about it. Then one day, the advertised duty free shopping shops charged us 24% in taxes.. Found out in my invoices when we got to the room.

I strongly advise people to think long and hard about cruising while restrictions due to covid are in place. You have to be tested several times for the cruise by cruise personnel. Ports are closed. Bars are restricted with no seating at the bars. More difficult for socializing. This is the only cruise I've taken out of over a dozen with different cruise lines that I didn't enjoy at all.

Debi and I highly recommend Oceania and it’s many different itineraries. This was our forth cruise with Oceania and we have already booked our next one.

This was a really good cruise from a ports-of-call perspective, and NCL did a nice job with many of the onboard experiences. The worst thing (and NCL is not the only cruise line guilty of this) are the misleading offers that are served up when purchasing the cruise. "Free wifi" is a gross overstatement, for example. It's a limited number of minutes and is "by cabin" instead of "by person." In the end, both of us had to upgrade to the unlimited plan at a notable cost ... truly no savings from the promotion at all.

Overall a fantastic cruise. Dealing port changes and Covid changes is overwhelming. I'd suggest adding yourself to several cruise sites to stay up on changes as it's easy to miss things relying on email notifiactions. We lost the port in Turkey due to issues with customs and they added another Greek port. Vorso. It wasn't a great port but it wasn't NCL fault. I would have rather had them make that a sea day but I stayed on the ship so it kind of was. lol Except for the scrap metal unloading going on in the next pier. (LOUD)

Loved cruising again! It wasn’t the itinerary that was as important to us as the onboard experience. We encountered a lot of rain during the first part of the cruise so I would suggest thinking twice about visiting that area past the middle of October. But we enjoyed our trip very much in spite of the weather.

I enjoyed all aspects of the cruise and the ship. The food was particularly good.