The customer service just kills it. Beautiful ship, good specialty restaurants so nice. But then every single thing that you buy you have to double check and ask for and prove you bought it or fight with them to have it. Any person whose job is guest interaction is awful. Cruising on Carnival I never had questions I never had to beg for a tour of the spa when I booked a spa cabin. It's always been communicated to me right away all my benefits to make sure that I use them. I felt like any reception or services could care less about your experience because you already paid. I don't need heart to heart conversations just basic respect. MSC was quite frankly awful. You'll be standing right in front of spa reception trying to book appointments and they just don't acknowledge you. You can't have a bad time on a cruise ship but MSC really drove home the point that they do not care about you as a customer. Do another brand.
Embarkation
5 out of 5
Quick considering covid
Ship experiences
Food and Dining
2 out of 5
Specialty restaurants great, buffet was really good at dinner, main dining good. Not enough options for venues overall. Only dinner at Specialty and its really expensive. No free lunch anywhere or discounted specialty for lunch like other brands. Just a buffet and main dining room needed more options.
Onboard Activities
2 out of 5
Tons of pools and hot tubs. But hot tubs were room temp. Couldn't use a lot of stuff closed from covid. Almost no activities otherwise.
Entertainment
1 out of 5
Really were no options except one singing show which was odd.
Service and Staff
5 out of 5
While waitstaff and cabin were great. Guest services, spa reception, and shore excursions were incredibly rude. Never gave enough info or gave conflicting information and if you ask them a question they treat you as if you're a jerk. I have never seen anything like it.
Ship Quality
4 out of 5
Beautiful ship did not feel crowded. Hand sanitizers were always empty.
Cabin / Stateroom
5 out of 5
Beautiful well thought out spacesin cabin. I didn't think anything was above us when we booked it but loud furniture dragging sounds all night long. Spa cabin cost a lot extra though and the spa experience was awful.
Paper said to go to dining room and wait for your nu.ber on screen. Get there and no screen no MSC staff nothing. Go to ask someone and they say it's OK just go wait and someone comes to get your group. Wrong again waited an hour then checked and they were letting off groups 6 numbers after mine. Super disorganized no announcement no direction.
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