HAL are crooks

Westerdam Cruise Review

Cruises: 7+ cruises
Review: 1
Helpful Votes: 16

Overall rating:

3.7 out of 5

28 Night East Asia & Far East Discovery (Hong Kong To Singapore)

Sail date: December 07, 2019

Ship: Westerdam

Cabin type: Suite

Cabin number: 6104

Traveled as: Couple

Reviewed: 2 years ago

Review summary

Enjoyed the ports, but would never cruise HAL again


4 out of 5

Ship experiences

Food and Dining

4 out of 5
Food was quite good. Dining room service on late sitting was excellent.

Onboard Activities

2 out of 5
Nothing much other than ports of call talks. They were well done, as well as the Cooking classes, but nothing else cultural. Any activities either had a charge or you were solicited to purchase something. I would have been even happy with napkin folding. Couldn’t sit at pool because no seats in shade and if you didn’t gamble, sea days became quite boring.


2 out of 5
The ship singers and dancers were talented and their revue shows entertaining. Other performers (magician, contortionist, comedian) in the Main theater.....not so much. The classical Music performance in the small theater venue were excellent.

Service and Staff

3 out of 5
Our dining staff and room stewards were wonderful. I had several issues with the ship excursion staff not providing complete and accurate information which inevitably ruined my excursion to Bangkok. I am not afraid to ask questions and depending on who you talk to, you get differing responses.

Ship Quality

5 out of 5
Ship is a wonderful size with under 2000 passengers. Common areas were well maintained.

Cabin / Stateroom

4 out of 5
Our cabin was very nice; spacious and comfortable. We did have a problem with the thermostat. It would change from freezing cold to heat on its own. We requested service twice, and while a technician came, it was never fixed. Another design flaw is having the flat screen TV on the same wall as the sofa. The only place to watch the TV is sitting on a desk chair or in bed.

Ship tip

Do not book a cruise early with Holland America. I thought I had gotten a good price for this 28 day cruise and booked it 10 months prior to sailing date. I was requested to pay in full and informed it was non refundable. I subsequently saw prices drop $450. per person or $900. for the cabin. I notified my travel agent and subsequently informed that Holland America would neither match the reduced rate or provide any concessions- no shipboard credit; nothing toward gratuities; no wine or dinners in gourmet restaurants; no excursions- absolutely not one cent. I have taken 44 previous cruises on various cruise lines, and never treated so despicably unfair. I met another woman on board who booked 6 weeks before the sailing and had a higher class suite than I had for 1/2 of what I paid. They had my money for 10 months and would not refund a cent. .

Ports of call


5 out of 5
Loved Singapore. Stayed 3 night after disembarking ship and only scratched the surface of this fabulous city. It is expensive!!

Laem Chabang (Bangkok), Thailand

5 out of 5
We did an overnight excursion from the ship, as Bangkok is quite a distance with many things to see very spread out around the city. We didn’t want to be in a bus for 3 hrs a day for 2 days with so much to see.

Sihanoukville, Cambodia

2 out of 5

Phu My (Ho Chi Minh City), Vietnam

4 out of 5
Took transportation only excursion from ship and roamed Saigon on our own. Easy to get around; very enjoyable.

Nha Trang, Vietnam

5 out of 5
Beautiful city. Did a private excursion, not with ship.

Da Nang, Vietnam

5 out of 5
Went to Hoi An with ship excursion. Loved it!!

Ha Long Bay City (Hanoi), Vietnam

4 out of 5
Took ship excursion to Hanoi. Very interesting; Vietnamese propaganda very upsetting.

Manila, Philippines

2 out of 5
Very hot, crowded, dusty, congested; my least favorite port of entire cruise.

Kaoshiung, Taiwan

4 out of 5

Keelung (Taipei), Taiwan

5 out of 5
Booked an excursion off the ship. Went to Taipei and had a fabulous day.

Ishigaki, Japan

4 out of 5

Naha, Okinawa

4 out of 5

Shanghai, China

4 out of 5
Since we had been here before, we decided to go to Disney Shanghai. Don’t do it! Not worth the long cab ride. Not one Disney character walking around. All signage in Chinese.

Xiamen, China

3 out of 5
We went out on our own. Very difficult to communicate as no one spoke English.

Hong Kong

4 out of 5


5 out of 5
Well organized; no difficulty.

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