Enjoyed the ports, but would never cruise HAL again
4 out of 5
Food and Dining
4 out of 5
Food was quite good. Dining room service on late sitting was excellent.
2 out of 5
Nothing much other than ports of call talks. They were well done, as well as the Cooking classes, but nothing else cultural. Any activities either had a charge or you were solicited to purchase something. I would have been even happy with napkin folding. Couldn’t sit at pool because no seats in shade and if you didn’t gamble, sea days became quite boring.
2 out of 5
The ship singers and dancers were talented and their revue shows entertaining. Other performers (magician, contortionist, comedian) in the Main theater.....not so much. The classical Music performance in the small theater venue were excellent.
Service and Staff
3 out of 5
Our dining staff and room stewards were wonderful. I had several issues with the ship excursion staff not providing complete and accurate information which inevitably ruined my excursion to Bangkok. I am not afraid to ask questions and depending on who you talk to, you get differing responses.
5 out of 5
Ship is a wonderful size with under 2000 passengers. Common areas were well maintained.
Cabin / Stateroom
4 out of 5
Our cabin was very nice; spacious and comfortable. We did have a problem with the thermostat. It would change from freezing cold to heat on its own. We requested service twice, and while a technician came, it was never fixed. Another design flaw is having the flat screen TV on the same wall as the sofa. The only place to watch the TV is sitting on a desk chair or in bed.
Do not book a cruise early with Holland America. I thought I had gotten a good price for this 28 day cruise and booked it 10 months prior to sailing date. I was requested to pay in full and informed it was non refundable. I subsequently saw prices drop $450. per person or $900. for the cabin. I notified my travel agent and subsequently informed that Holland America would neither match the reduced rate or provide any concessions- no shipboard credit; nothing toward gratuities; no wine or dinners in gourmet restaurants; no excursions- absolutely not one cent. I have taken 44 previous cruises on various cruise lines, and never treated so despicably unfair. I met another woman on board who booked 6 weeks before the sailing and had a higher class suite than I had for 1/2 of what I paid. They had my money for 10 months and would not refund a cent. .
We did an overnight excursion from the ship, as Bangkok is quite a distance with many things to see very spread out around the city. We didn’t want to be in a bus for 3 hrs a day for 2 days with so much to see.
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