Viking Jupiter Cruise Reviews - Reviews

Tgis was our first Viking Oceran Cruise. We have been on 3 River cruises and Viking has aleays cancelled IF they could not provide the top-notch cruise exoerience they are know for. This Viking Jupiter cruise should have been cancelled. It definitely wss NOT worth the money when the top cruise ports were cancelled and the half of the trours we went on were fair/poor. I wish we had cancelled our selves, but with only 3 days notice, we were all packed and had gone through the horiible process to get the Chilean documentation. We also paid for business class for a trip that was very disappointing. The crew did do what they could to try to make on board activities "interesting" but our Viking cruise experince was well below what we expected from Viking,

This cruise itinerary was drastically changed. Instead of round Cape Horn and traveling to the Falklands, Uruguay, and Argentina; we went to Cape Horn and returned to Santiago. Viking made the decision about one week prior to the cruise setting sail. They gave everyone the option to cancel which most people did. Unfortunately, we were already in Chile doing a private pre-cruise excursion when the emailed itinerary change arrived. The trip went from 4 countries to 1 with only 3 port stops outside of embarkation/debarkation. If at home, we would have cancelled. The silver lining was very few passengers on board (123 out of 930 with 450 crew). Kudos to Viking for continuing to run the cruise despite losing revenue to do so. Also, kudos to Viking for their safety protocols. After the first day of quarantine on board the ship, I don't believe there were any additional positive Covid cases. Viking kept us in a bubble which means we were not allowed to visit towns independently, eat outside of a Viking excursion, or shop. This was another disappointment, but it kept all of us healthy. We saw other cruise lines pull into ports and not be allowed to dock because they had so many Covid cases on board. Those passengers were stranded on the ships with nowhere to go. They lingered at anchor for I don't know how many days awaiting to pass quarantine. At present, Viking is the only cruise line still sailing in South America due to all the government restrictions. Despite the disappointing itinerary, Viking did a marvelous job making our sea days interesting and informative.

Viking disembarked us (tested positive upon arrival despite 3 vaccines with the most recent being ~2 weeks ago) and stranded us in Puerto Montt Chile with little to no support. There are 8 Viking guests in a substandard govt provided "hotel". Our emails are being ignored by Viking and we have no idea of timeline. My room does not have AC,heat, hot water, the window is falling off it's hinges. My wife who tested negative is being kept on a floor with COVID positive patients! Why?! Logic says keep all positive on one floor and negative contacts on another. The Chilean health people told me that we "might" get tested which is terribly concerning because we absolutely need a negative results to fly home. There is no reliable system in place to deal effectively with disembarked passengers. The u.s. embassy has advised there is nothing they can do. THIS IS A NIGHTMARE THAT MY WIFE AND I CANNOT ESCAPE FROM.

Viking management was not forthcoming with information from the moment we landed in the airport. Very confusing experience throughout the cruise. They kept the truth from us, very few announcements about what was (NOT) happening and then some were meaningless leading to another trip down to guests services for explanations. So insulting and ridiculous the way Viking treated us. They obliviously don’t know their market. Don’t expect any help to get you home if you booked your own travel arrangements when they strand you in another port/country that was not your ending one It will add cost to a very expensive cruise. Heartbroken.

Enjoyed this our first Viking cruise. would cruise with viking again

We highly recommend Viking Jupiter. We enjoyed it so much we scheduled a month long trip of the East on Orion (sister ship) next year.

Great cruise. From excitement in Barcelona (civil unrest) to surprising Croatia, and best of all, only 2 days of rain! Also a shout out to friendly Corfu, Greece!

Amazing Spectacular and very romantic without all the fussing of planning

Not an authentic Norwegian experience which was a major miss for us. We loved what we saw on our own—it’s a beautiful country. Viking needs more coordination between ground and ship, and needs to improve communications pre-trip. There are too many mistakes and blame on corporate.

We've loved our 7 Viking River cruises, which is probably the only reason why we'll give Viking Ocean another try. The ship is beautiful, and the service is unparalleled. But, so many ports were skipped, excursions not offered, and paid benefits not provided, this cruise should have been cancelled. Viking's covid protocols are largely unwarranted based on current scientific data, which leads me to believe they are in place primarily to appeal to the absolute most risk-averse cruiser. For example, we're at sea 9 days in a row, but still have to do a covid test every day and wear a mask at all times?!? How exactly could we be infected?!? And another example, every other treadmill must be inactive, but hundreds of people can sit in the Star Theater?!?

On October 12th, 2021, my husband and I took Viking ocean cruise, Mediterranean Odyssey Barcelona to Venice - cruise OJU211012, under Captain Richard Blundell. On October 15th 2021, I requested a medical service on cruise OJU211012, $100 because I felt bloated and tired. We waited an hour watching a surgeon who does not provide a Doctor's name, getting a senior woman onto a gurney. Afterwards, the cruise doctor assistant took a blood sample from me that does not have any proof that I was having appendicitis. 1. The cruise doctor misdiagnosed me, accusing me that I was having appendicitis. I never yelled or screamed or agreed that I was having any stomach pain. I have proof that I was not having appendicitis during the cruise and after the cruise. 2. Without talking to me directly one-on-one, the cruise doctor disembarked me and my husband at 9am on October 15th and sent me to a Nice teaching hospital in France where the doctors do not speak English. 3. The cruise service manager Giseleen Gatchalian on October 15th lied to me at around 8:55am. She asked for my Whatapp phone number and said she will call me after I get to Nice hospital through out the day and if I am not sick how to get back onto the cruise. She never called me til after 7 hours. My husband and I could not and do not know how to reach Giseleen throughout the day on October 15, 2021. I have my Verizon service proving that there were no calls from Giseleen throughout the day. 4. Giseleen, cruise service manager provided disrespectful, rude, unprofessional services. 5. The cruise doctor sent me to the Nice teaching hospital in France and ensured that we do not hear from the cruise service manager until close to 6 pm when is dark and difficult to get back on the cruise. 6. The cruise doctor cost at the front desk says $100. we are billed $372.59 instead of $100. 7. On September 28, 2021, we pre paid the entire cruise gratuities for October 12 to October 24th total $360 (12 days X $30/day). We were forced to leave the cruise at 9:00am on October 15th. Total of $270 was never refunded to us. My husband and I fled back to USA on October 16th. I checked into hospital in USA and they said that I do Not have appendicitis. I was treated with antibiotics. I am writing because Viking is a lying cruise with mean, crude, service manager and doctor and does not refund us while we paid over $13,798. for a 13 day cruise and was forced to leave the cruise for absolutely no legitimate reason or physical proof that I was having appendicitis. Viking cruise will not refund even refund $270 for the prepaid gratuity while the cruise stole $10,613.85 from us!! NOTE: In Nice teaching hospital, the resident doctors never provided any document proof or have ever provided any documentations.

Viking always does a very good job (have cruised 150+ nights with them). In the current COVID environment they are going way above and beyond. All passengers and crew are vaccinated, all passengers and crew are tested for COVID each morning (quick simple saliva based test with sample left in cabin), masks are worn by all when not actively eating or drinking, all passengers and crew provided contact tracing device, many other protocols in place. As a result we felt very safe the entire time.

Great ship, superb service, outstanding food and drinks plus a most interesting Iceland!

It was an adventure. Not our best trip, but it was still very nice. Lots of nice places to relax on the ship. The ship itself does NOT handle waves well. I guess that is a risk of going on a smaller ship that can get into these smaller ports..... at least three nights I had to sleep with a pillow over our head because our room creaked by the moving of our boat.

Having never been on a cruise before I was overwhelmed by how much was available on board the ship. Next Viking cruise (and there will be a next time) I will take advantage of their spa -it seemed amazing! Great ship even if traveling alone-never felt lonely!

I recently returned from Journey to the Antiquities trip, March 23 to April 6, on the brand new Viking Jupiter boat. I was looking forward to an amazing trip with my 84 year old mother. This was probably going to be her last big trip. We expected the best from this lovely new ship. What we got, was not. Here are my Explorer suite 3000 issues, and they are significant issues. So significant that I feel that any future passenger considering booking that room should be aware of, particularly on the cruise/travel websites… For their own good, since no one prepared me for those issues. The furniture was incredibly uncomfortable. Loveseat should have been a couch, and the two arm chairs were stiff like doctor's office furniture, and so hard and had to use bed pillows to make them usable for seating. They should have club chairs or some other softer seating for the amount of time spent in the room, which most people do when choosing a suite!!! especially so you don't have to run around the boat looking for seating! Transition/threshold strip between bathroom and bedroom was almost 2 inches high. We tripped constantly on it. What made this dangerous was during the night when my mom would need to use the bathroom. Not a frustration. Dangerous! Standing water in the shower. The water never drained, because the drain is on the right hand side of a square shower, parallel to the door, not in the center of the shower. It had to be dried daily by the housekeeping staff. Dangerous for my 85 year old mother to be in standing water taking a shower. This is a design flaw and two engineers came and took pictures. I recently renovated my home so I know a shower either needs to be pitched or the drain needs to be in the center. Neither in this case. And OMG, the worst - The noise!! Incredibly loud as we were directly over an anchor and the “thrusters” (according to the first officer who told me). From an hour prior to docking each time at port, arriving or departing, the noise level was unbelievable, the room shakes and vibrates, and would wake us out of sound sleep… and spaced over a few minutes each time, for over an hour. The noise was like a JACKHAMMER right next to us. Unbelievably loud. Even the TV on highest volume, could not be heard. 7 times in the morning, with 5 being at 6am. I’ve never heard noise that direct, and that loud, so close. It was deafening. I will try to upload the video of the noise if I can. Outside the room, in the hallway, was no noise at all. I contacted guest services several times. No offer of another room was made. I assume the boat was at capacity. I was told by Geoff, guest services manager, that this would be escalated to Viking headquarters. I confirmed I would be speaking to them upon my return. I have videos and pictures/proof of everything. I have attached some. The general public should know, as should the next passenger who spends $21,000 on this room. $5,000 for an average one week vacation (x2 for a 15 day cruise), is one thing. $21,000 is another. This was supposed to be a first class trip. In speaking to your customer service department upon my return, a rep, informed me that she could offer me a gesture of $250 voucher per person on my next Viking cruise. I will respond with exactly how I responded to her. “Are you joking?” A $500 “gesture” on a trip that I paid over $27,000 for??? And you want a second chance to impress me with a $500 voucher? You did not impress me the first time, and completely misled me and my investment in this journey, and you want a second chance, when I don’t get a second chance to pick a room that had no issues/less noise??? For the amount of money I paid you, I find that disgraceful! There should be some way to inform a selective passenger of the noise volume in that room. It was the most unpleasant wake up call each time we pulled in, and for the times we were in the room upon departure. And a gesture of that amount to offset what I paid YOU/Viking for the experience and ROOM??? Even my travel agent earned more in a commission on the booking than what your rep was offering me." Subsequent calls and emails to Viking customer service. No one seems to care that I overpaid and was dissatisfied. No, our trip didn't hit a huge storm and the piano did not go flying across the floor, but for the money I paid, 6 months prior to even traveling, you should be ashamed and do something about making HIGH paying passengers happy. I could have taken a $5000 cabin and not had any of these issues. What is so frustrating, is that Viking is treating complaints this way. I've emailed the CEO and senior management team multiple times already.

The Jupiter is a lovely ship. Seeing the Med this way is wonderfully relaxing.

Beautiful new ship! We sailed the Iconic Western Mediterranean cruise on the Viking Jupiter from 23 Feb 2019 through 2 March 2019. The ship is brand new, with this cruise only its third cruise. Everything is well laid out, the public spaces are immense and beautiful, the food was fantastic, and the crew top-notch. We absolutely loved not being photographed every time we turned around, not having to pay for drinks at dinner or lunch, and not standing in line every time we went anywhere. We were on the ship in about ten minutes (we walked in, checked in, and went to the ship). There were zero lines. We were in the least expensive cabin category, as this was our first time on Viking, but we never ever felt lesser-than. I cannot day enough wonderful things about the cruise, the excursions, or the people. It was the best cruise we’ve had so far, and it was our 15th.

This was my first ocean cruise and it will be my last most likely. Much prefer the river cruise experience. Far more intimate and educational.

So far we are very impressed and know we will sail with Viking again!?