Viking Ocean Cruise a Disgrace Liar
Viking Jupiter Cruise Review to Europe - Mediterranean
12 Night Mediterranean Odyssey (Barcelona To Venice)
Sail date: October 12, 2021
Ship: Viking Jupiter
Traveled as: Couple
Reviewed: 2 years ago
Review summary
On October 12th, 2021, my husband and I took Viking ocean cruise, Mediterranean Odyssey Barcelona to Venice - cruise OJU211012, under Captain Richard Blundell. On October 15th 2021, I requested a medical service on cruise OJU211012, $100 because I felt bloated and tired. We waited an hour watching a surgeon who does not provide a Doctor's name, getting a senior woman onto a gurney. Afterwards, the cruise doctor assistant took a blood sample from me that does not have any proof that I was having appendicitis. 1. The cruise doctor misdiagnosed me, accusing me that I was having appendicitis. I never yelled or screamed or agreed that I was having any stomach pain. I have proof that I was not having appendicitis during the cruise and after the cruise. 2. Without talking to me directly one-on-one, the cruise doctor disembarked me and my husband at 9am on October 15th and sent me to a Nice teaching hospital in France where the doctors do not speak English. 3. The cruise service manager Giseleen Gatchalian on October 15th lied to me at around 8:55am. She asked for my Whatapp phone number and said she will call me after I get to Nice hospital through out the day and if I am not sick how to get back onto the cruise. She never called me til after 7 hours. My husband and I could not and do not know how to reach Giseleen throughout the day on October 15, 2021. I have my Verizon service proving that there were no calls from Giseleen throughout the day. 4. Giseleen, cruise service manager provided disrespectful, rude, unprofessional services. 5. The cruise doctor sent me to the Nice teaching hospital in France and ensured that we do not hear from the cruise service manager until close to 6 pm when is dark and difficult to get back on the cruise. 6. The cruise doctor cost at the front desk says $100. we are billed $372.59 instead of $100. 7. On September 28, 2021, we pre paid the entire cruise gratuities for October 12 to October 24th total $360 (12 days X $30/day). We were forced to leave the cruise at 9:00am on October 15th. Total of $270 was never refunded to us. My husband and I fled back to USA on October 16th. I checked into hospital in USA and they said that I do Not have appendicitis. I was treated with antibiotics. I am writing because Viking is a lying cruise with mean, crude, service manager and doctor and does not refund us while we paid over $13,798. for a 13 day cruise and was forced to leave the cruise for absolutely no legitimate reason or physical proof that I was having appendicitis. Viking cruise will not refund even refund $270 for the prepaid gratuity while the cruise stole $10,613.85 from us!! NOTE: In Nice teaching hospital, the resident doctors never provided any document proof or have ever provided any documentations.Embarkation
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Ship tip
Never visit the medical service for anything even a simple medication for upset stomach!