Viking Jupiter

Amazing Spectacular and very romantic without all the fussing of planning

My wife and I booked the Viking Homelands cruise on 21 January, 2019 and made our final payment of $34,330 on 28 February, 2019. This is the 14 day cruise which begins in Bergen, Norway, 8 September 2019, and concludes in Stockholm, Sweden, 22 September, 2019. We had fully intended to complete this cruise until on 24 March, 2019, we saw the news reports of the ship, Viking Sky, being evacuated in high seas off the coast of Norway. The news reported the Viking Sky was warned by the Norwegian Government against sailing in the storming conditions, but the Captain elected to sail. We spent the next few weeks researching the risks involved and decided to cancel our cruise. We notified Viking and our cruise was cancelled effective 11 April, 2019. (150 days prior to departure). We were well within the 120 days requirement to receive a full refund excepting the $100 per person cancellation fee. The customer service representatives for Viking Cruises and Trip Mate, the travel insurance carrier, stated we would receive our refund minus the $2,238 travel insurance and the $200 cancellation fees. They claimed the travel protection fee was not refundable, because it was stipulated in the fine print of the booking document. Their insurance coverage document also states, “You may cancel this plan by giving written notice to Viking Cruises within the first to occur of the following: (a) 14 days from the Effective Date of Your insurance; or (b) Your Scheduled Departure Date. If You do this, We will refund Your Plan Payment paid provided You have not filed a claim under the plan.” The travel insurance was purchased to protect us while traveling. We cancelled 150 days prior to departure, so Viking was never at risk to pay any claim. We NEVER traveled. Based on Viking Cruises position of NOT refunding the travel insurance premium, because it was stipulated in the fine print, I can only conclude this is a scam by Viking to trick customers out of their money. We will never book another Viking Cruise.

The Jupiter is a lovely ship. Seeing the Med this way is wonderfully relaxing.