Sky Princess Cruise Reviews - Reviews

Let me start off saying if I could give 0 stars I would. We booked the Club Class mini suite because of the amenities they offered compared to balcony rooms that we usually get. When we arrived in our suite, we noticed no wine or canapés were in the room as per the information sent to us. When I inquired at the Guest Services area about the missing amenities, the gentleman I spoke to asked me to wait a moment and handed me two printouts and proceeded to tell me that we did NOT have the Club Class but the regular mini suite. I asked for a manager and Monica came up front. I explained the situation and she said to give her a moment. After about 5 minutes she came back and said we were not in a Club Class mini suite. I then pulled up my confirmation which listed the following amenities: $100 Visa Prepaid Card for booking a Suite. $25 OBC from Princess for booking last minute savings rate. Exclusive Resident of Florida Rate. Exclusive Perks for booking a Suite aboard Princess. Exclusive and priority Club Class Dining (Including Specialty Dining) with exclusive dining menu options for Mini Suite Class. Priority Embarkation and Debarkation Invitation to Captain's Club Dinner Complimentary Room Service with 24-hour options. Complimentary Breakfast delivered every morning Complimentary turn down services including Wine, Canapes, and Chocolates. Terry Shaw bath robes Cotton Luxury Linens and Towels Monica took a picture of it and said she would check into it. My husband and I went a shore for the day. When we came back 6 hours later, we went to check and see if Monica had a solution. She explained to my husband that the supervisors have been on shore all day and no one was there that she could speak with. My husband explained that there had to be someone of authority on board the ship she could have spoke to in the last 6 hours to make the situation right. We walked away fuming at this point because no one wanted to make the situation right. We went to dinner and was tracked down by Monica and Giuseppe who was her boss. They said the situation was "green lighted" and everything was fixed so we would receive the amenities we paid for. They offered to move us to the specialty dining area right then but we were fine sitting in the area we were in that night since we were already eating our dinner. When we went to our room after dinner NOTHING had changed except for the wine being there. No upgraded linens, towels, robes or canapés. When we went to dinner the next night and tried to enter the special dining area we were not so politely informed we were not Club Class and could not sit there. We explained we were and that it should have been reflected in our profile. She then went to get the manager and when the manager saw us she waived us back. (Monday) we called room service at 9:30pm requesting ice tea and ice. We gave up waiting around 11pm. At 12:45am there was a knock at our door waking us up saying room service. When my husband got up and opened the door it was our request being delivered 3 1/2 hours later. We spoke to another couple who had requested room service at 9 pm. At 10:15pm they called and cancelled the order so they could go to bed. At 12:30am room service showed up waking them up with their order. (Tuesday) We visited the "Adults Only" pool area for an afternoon. When we got out, I wrapped a towel around my waist and proceeded to our stateroom to take a shower and get ready for dinner. When I looked down I saw my swim suit had gone from a neon peach to almost totally white. I called down to Guest Services and inquired as to what kind of chemicals they use in their pool because it bleached my swim suit out. I was told that the chemicals were put in according to the Health and Safety codes. I explained to the young lady that answered what had happened and she basically said "oh well". Later on that evening I found out another passenger's suit had been bleached out also. (Wednesday) We got back from being on shore early afternoon and went to eat. We requested ice tea as that is all I drink. We were informed they had run out. Please keep in mind we are only 4 days into an 8 day cruise. I saw the manager of the buffet area and asked about the ice tea. He said it was true they had run out. I then asked if that meant we would not have any the rest of the cruise and he said "Yes". In general the attitude of most of the crew is that we are bothering them if we ask for assistance. When we pass a crew member in the hallway, we acknowledge them and they turn their head or look down and don't reply. The BEST part of the cruise so far has been the Spa personnel who have gone above and beyond to make sure our experience with them is more than satisfactory. Jay Anne and Dr. B are awesome. It has been a wasted 4 days so far not to mention the money we have spent on a cruise that has been nothing but stressful and less than enjoyable. We are dreading the next 3 days. We will NOT be returning.

Overall, it was an excellent trip with only a few hiccups. Had a problem with a CruiseOnly agent who did not perform to standard in regard to the flight reservation. With that exception, I will be using CruiseOnly again.

Overall good time with my cruise party but will not book again with Princess. We are avid cruisers and have had much better experiences with other lines.

Overall, I was a bit disappointed, but it was good

We cruised with Princess numerous times in the past and things were much better. They have been cutting costs and it shows. We would never cruise with them again.

Had a very fun time. Ship was crowded but it was handled well.

This was a lovely break in mid January. Beautiful weather and scenery. I hated to see it end!

would not sail on Princess again, their venues were always packed. Three main dining rooms, one of which was booked for private parties all week, the other two were very hard to get reservations in, finally complained with guest services and was assisted by a nice gentleman, he made a call and we had a reserved table for every night, I don't understand with three dining rooms why it was such a hard time to get a table.

We had a great cruise. It was our second time on Sky so we knew what to expect and it didn't disappoint. Food was excellent, service friendly and efficient. We've booked Sky again to go to the Fjords.

Unless the price is very low, I will not cruise with Princess again.

great cruise. Please offer hosted Bridge games. Also steps into the swimming pools are necessary for those who are handicapped and to use swimming pool

ur friends and I chose our Deck 17 joining, balcony cabins and willingly paid more for them. When boarding we learned that our friends were moved to deck 14 and we were moved to deck 9! Our cabin had lifeboats outside of it. We went down to customer service and was told it was 's fault and there is nothing they could do. We called who, after hours of hold time, blamed Princess. We went back down to customer Service who again, unempathetically, stated there was nothing they could/would do. Thank you for ruining the first trip my husband and I have ever been on without our kids (after 40 years of marriage.)

Total rip off! Delta and Princess Cruise Line. Charged me $1100 for a bottle of wine, one dinner and WiFi. Travel agents lied and customer service is a joke.

Fabulous cruise. Maybe our last on Sky due to the lack of seating in public areas, meant we missed out on happenings in the Piazza most days. Ship is, maybe, too big for us but we book by itinerary and not ship. Also, we do miss the wraparound promenade deck and have booked our next 3 cruises on smaller ships but staying with Princess!

5 stars plus. Service outstanding. Everything that we expected plus more. Everyone had a smile when greeted!

It was a beautiful ship and we splurge on the suite in order to have a good experience. Embarkation was a disaster and it was a bad start. Definitely not special for suite class. Drink runner could take a while to get your drink and just not enough staffs. hard to find one to have a drink. Buffet area can use some work, very confusing direction. All specialty like gelato, hot dog, etc., there is always a line. it made the time not well spent for a snack. the premium package lunch is not well advertise and it took the server a while to understand and they didn't offer it when they gave you the menus. Not a good thing for premium package, I know I will not buy it AGAIN, not worth it. and very limited option for lunch on port day. why? some like to stay on the boat. And the air condition, it is just not cool sometime.

The cruise was canceled half way through the trip. We received only $100 per person

We boarded this cruise back to back after a 25 day Holland America cruise. Princess was a huge disappointment for us by comparison. It just wasn’t nearly as classy as the Holland America or Celebrity cruises we are used too. We were so disappointed in the quality of the food every day.

All in all disappointed in the cruise. Beautiful ship, but probably much larger than what we would like in the future. The small balcony was a real turnoff as was the small, small bathroom. Probably the biggest dissapointment was the quality of the food which was very poor- filet that was really pot roast, grissly prime rib, rubbery omlets, breakfast menu that does not change except for two daily specials (pancakes every day but no french toast or waffles; same fruit compote daily). We, not chose the ship based upon the sailing dates. We suspected going in that the itinerary would prove boring and it did for the most part. But aside frome its beaty, the ship and cruise left us uninspired and questioning whether all Princess ships have dropped a few notches in dining and ports of call and whether we will cruise with Princess again. (The fact that 3 out of 4 of us got extremely sick on the cruise probably plays a part in our review).

Very relaxing cruise. We enjoyed the two stops that we got off the ship.