There was great service. The ship seemed quite private - there were no lines for anything. The service was quick, and there were may places to go where you felt very private, quiet and away from it all. This was very relaxing. The entertainment options were somewhat limited but given the two options of a loud ship with a lot of entertainment options or a private, intimate feel, I much prefer the latter.
Total cruise was terrific. ship was great and service outstanding.
Tours were good in general but had a few issues
Pre and Post cruise hotel arrangements could do with some improvements - long delays in getting rooms etc and in boarding buses
food was super
Ports of call were really interesting and provided learning experiences
My favorite paret of the cruise was the private shore excursions by Abercrombie and Kent.
The sercice in the Compass Rose needs serious improvement. It did not improive despite daily complaints
Rough weather prevented a full port experience. Regent Operations screwed up the pre-cruise package so air package was sub par. My advice, NEVER trust Regent to make the air arrangements. Do the air deviations. One of the excursions was cancelled. Others were rushed. Frustrating. Cruise ship credits were worthless unless you were a spa freak. Clothing selections were very poor. What was on hand was good quality and fairly priced. Food was OK and service was excellent. Cabin was very nice and Steward tried his best. Luggage arriving three days into the cruise didn't help. Movie selection great but TV channel selection was very poor.
We have cruised on Regent Seven Seas Cruise Lines many times. The friendliness and service of the staff has always been a "Plus" when comparing Regent to other cruise lines. The personal touches supplied by our cabin Stewardess such as decorating our cabin to help us celebrate our 50th wedding anniversary were unexpected and much appreciated.
Ship refurbished recently. Public areas very nice. Cabin bad, king size bed fit into space that leaves less than two feet at either side to get out of it. On one side of bed, a picture hanging on the wall plus a curtain used to separate the sleeping from the sitting area blocking the way out. You bump into the picture and have to push the curtain out of the way every time you want to get out of the bed.
Food quality poor. Service very bad. Number of wait personnel not enough. It takes forever to get someone's attention to get your order and get a waiter to clear table of dirty dishes.
Waiting lists at Compass Rose (a novelty). When you are finally seated, you see a number of empty tables around you that are never taken. Maybe this system is used to keep number of guests down to make up for the lack of enough wait and kitchen personnel.
Entertainment has been grossly downgraded to include mostly one-performer show, the type you see at a bar. Gone are the Broadway-type shows. Cruise line has been downgraded ever since Norwegian took it over. What a shame!
Cabins were great - roomy, loved having separate shower, tub, and walk-in closet. Dining service was spotty - particularly in the compass rose main dining room. Not up to standards on Oceania cruise. Food overall was good, but not often great. Loved the art lectures - Mary was fabulous. Room service was excellent. Our cabin service was also really good.
I really don't have the words to express how fantastic this cruise was.
The Staff--the Rooms---the Entertainment---the Food----the Excursions---
The crew is the best part of the cruise. They are always very accommodating, friendly and fun. The ship itself needs an entire refurbishing. It's good that the Voyager will be in dry dock for this overhaul. The Sette Mari Italian restaurant needs to update its menu. It's boring. A butler is superfluous. Room and maid service covers the same tasks. Many of the items like clothing, jewelry and accessories found in the shops are not unique. It would be nice to have more local items represented from the areas of the countries that we are visiting. The tours are very mediocre. It would also be nice if guest speakers were invited to talk about the various sights and give out maps ahead of the stops. Or at least print maps with points of interest in the "Passages" daily newsletter and include weather forecasts. Great Eggs Benedict! Dining meals and choices, for the most part, were excellent.
We enjoyed the dining experience the most.
A regular coffee pot in the suite would be nice😌
We would definitely recommend Dream Vacations -John Dorman to our friends & family.
We were underwhelmed with the ship and the service. The boarding was inefficient, slower than on a Celebrity cruise my wife took last year, were there roughly four times as many passengers. Our suitcases were taken from our hotel at 8am, but not delivered to our cabin until the late afternoon.
The ship needs a good refurbishing. The shower and sink did not drain properly in our cabin, and the curtains were of poor quality, letting a lot of light into the cabin in the mornings. The food was OK, but the service was below par for a luxury line - you had to attract a waiter's attention to get a drink refill.
The gym was often crowded, and the weights area was small, making difficult for more than 1 or 2 people to use it at the same time.
On the positive side, our butler was excellent, and the excursions were generally good, although we, having little interest in shopping, found being left at shopping areas for an hour or more a little annoying.
ICELAND, NORWAY, KRISTIANSAND, COPANHAGEN, LITHUANIA, TALLIN
LAND TOURS WERE FINE. SOME LAND GUIDES MOVE TOO FAST AND START BEFORE WE ARE EVEN OFF THE BUS.
CAN'T THINK OF ANYTHING ELSE. THE REQUIREMENT OF 150 WHATEVER IS OVERKILL..
COULD USE MOREE SPACE FOR COMMENTS BELOW ABOUT AIR AND STOCKHOLM
The tours in northern Iceland were good but it seems the more we travel Regent
each cruise is a lettle less impressive, service was poor, food cold in the lunch
buffet But David Kristian was GREAT
Regent exceeds expectations. This was my fifth with Regent.The all inclusive aspect with first class service is perfect for my inner snob that wants pampering. The clientele is well dressed and sophisticated and my teenagers can get away from me onboard, but i know they are safe! They learn about fabulous food and table manners, too, without me nagging.
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