Need more attention to detail

Item: Seven Seas Voyager
Rating: 3.4
Author: happybobm

Seven Seas Voyager Cruise Review to Europe - Western Europe

happybobm

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 3

Helpful Votes: 88

Overall rating:

3.4 out of 5

Verified Review

12 Night English Channel Passage (Dublin To London)

Sail date: July 03, 2022

Ship: Seven Seas Voyager

Cabin type: Suite

Cabin number: 838

Traveled as: Couple

Reviewed: 2 years ago

Review summary

Pretty good overall, but Regent just missed on a lot of little things. I already noted some of the room service and dining issues. They also changed the times on every tour from what we originally signed up for. They actually made multiple changes on a few tours sometimes causing big crowds and lines in the waiting areas to be called to leave the ship. The last thing we need during a pandemic is to be in a big group because of time management issues. Also on many tours the times were changed that made it impossible for us to get lunch on board and there were no lunch options on the tours. Finally on our last night on board we had a reservation at the steak specialty restaurant. When we got there the host told me I had to put on a pair of pants even though the dress code was clearly relaxed to casual because of disembarkation the next day. I pointed that out and he told me that was a mistake and that it was ok to wear jeans, a t-shirt anything but the dress pair of shots I had on. I had to go to the room, unpack and put on a pair of jeans. This caused us to be seated 20+ minutes late. My wife and I both ordered prime rib. The waiter came back 15 minutes later to tell us there were out of prime rib. I cannot help but think if we were seated on time that we would have received our first choice of meals. I went back to the room and reread the dress code and it clearly states that shorts are acceptable on casual nights, so I am still pissed off about having to change. The dress code at evening meals was never enforced. I saw people in tennis shoes, t-shits, jeans, etc the entire trip when the dress code was not casual. Not sure why I was singled out but there is no excuse for it.

Embarkation

4 out of 5

Ship experiences

Food and Dining

2 out of 5

The service was good but the food mostly average. Several bad meals stand out. One night the quality of the meat for our ribeyes was inedible another the lamb was overcooked, sides and appetizers were subpar. Room service could not get things right. For example; no cups for a pot of tea, no spoons for our soup, no bagel but we had the cream cheese and butter, french fires left off a meal, the wrong dessert delivered, etc.

Onboard Activities

3 out of 5

It was mostly too cold and windy for the pool and any outdoor activities. The WIFI was spotty in our room if it worked at all and the cable TV constantly went out.

Entertainment

We did not participate.

Children's Programs

No children.

Service and Staff

4 out of 5

Our cabin steward was excellent. Many of the ship personnel seemed outside of our waiters did not seem very friendly or happy.

Ship Quality

5 out of 5

Everything was clean and the layout was good.

Cabin / Stateroom

3 out of 5

Cabin was clean but the size and layout was small for us. We will get a bigger room going forward.

Ports of call

Belfast, Northern Ireland

3 out of 5

We embarked here and there were no tours available.

Thumbs Up 0

Holyhead, Wales

3 out of 5

I think the tour did as good a job as possible with a place that did not have a lot to offer.

Thumbs Up 0

Liverpool, England

5 out of 5

Excellent tour and the city was lovely.

Thumbs Up 0

Dun Laoghaire (Dublin), Ireland

3 out of 5

We were disappointed that Dublin did not have more to offer. Yes we did a tour.

Thumbs Up 0

Killybegs, Ireland

4 out of 5

Beautiful scenery on our tour.

Thumbs Up 0

Ullapool, Scotland

5 out of 5

The tour took us to a scenic gorge and the whole area was lovely.

Thumbs Up 0

Kirkwall, Orkney Islands, Scotland

5 out of 5

One of the highlights of the entire trip getting to see the Ring of Brodgar and the Stones of Stenness on our tour.

Thumbs Up 1

Lerwick, Shetland Islands, Scotland

5 out of 5

Excellent tour.

Thumbs Up 1

Invergordon (Inverness & Loch Ness), Scotland

3 out of 5

We took the tour of the castle and Loch Ness and it was slightly above average.

Thumbs Up 0

NEWHAVEN HARBOUR (EDINBURGH), SCOTLAND

1 out of 5

Very disappointed that this stop was cancelled.

Thumbs Up 0

Newcastle Upon Tyne, England

2 out of 5

We took a tour of city highlights that was average.

Thumbs Up 0

Cruise English Channel

2 out of 5

Southampton (London), England

3 out of 5

Just basically got off the ship and transferred to London.

Thumbs Up 0

Disembarkation

4 out of 5

Efficient but a long walk to get off the ship.

6 Comments

AuntPinkie 2 years ago

Sorry the dress code was not properly or evenly enforced. Hope you also let the cruise line know since they don’t read this app! Appreciate your feedback!

Thumbs Up 0

Flag

javawoody 2 years ago

Thanks for your average review

Thumbs Up 1

Flag

kef2016 2 years ago

Sorry your cruise didn’t meet your expectations. Thanks for sharing your experiences.

Thumbs Up 1

Flag

GabeNSteph 2 years ago

Thanks for sharing

Thumbs Up 1

Flag

Itspeace4me 2 years ago

Thank you for sharing your experience.

Thumbs Up 1

Flag

CruzeFan 2 years ago

Thanks for the review. Cruising is not the same as it was prior to Covid on any cruise line. Lowered expectations and flexibility is the key to cruising now.

Thumbs Up 1

Flag