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1.8

Cruise from Hell by jpbosshardt

Sail date: / Traveled as: Couple
Ship: Seven Seas Mariner / Destination: Transatlantic

Bad food, surly crew, unseaworthy ship. If you want a pleasant vacation, stay away from Regent Seven Seas cruises. They should not be in business.

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4.9

Scenic South American Cruise by JaneThessin

Sail date: / Traveled as: Singles/Friends
Ship: Seven Seas Mariner / Destination: South America

I would do it all over again anytime. So much to see and do. Scenery is beyond breathtaking. The ship and cruise line are superb.

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3.7

Mostly great experiences; poor time in the dining room. by bmetcalf

Sail date: / Traveled as: Couple
Ship: Seven Seas Mariner / Destination: South America

This was our first cruise on Regent, and while we'll sail with them again, they aren't at the top of our list of cruise lines (maybe #4), and are somewhat short of what we consider "luxury" class. We'll see if the kitchen and communications problems persist on our next cruise and see if our rating will go up or down.

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2.0

Stunning deterioration in quality by Odysseus1

Sail date: / Traveled as: Couple
Ship: Seven Seas Mariner / Destination: Alaska

Regents’ overwhelming message, its Corporate Mission Statement, I believe, is “ Boy are you lucky we let you sail with US. Really lucky, and don’t you ever forget it.” We started sailing Regent in 2010 and have sailed six times, 70 nights. We have sailed four times on the Mariner, once on the Voyager, and once on the Explorer. Our most recent sailing was Alaska in August, 2017 on the Mariner. We have had it with Regent and will never sail them again. They are arrogant and pompous to deal with, they do not respond at all to customer service complaints or issues, and the on board Uniform staff are arrogant as well. Regents’ overwhelming message is “ boy are you lucky we let you sail with us. Really lucky, and don’t you ever forget it.” It wasn’t all this work always this way, pre-NCL ownership. In our first sailing, Singapore to Sydney, on the Mariner in 2010 the experience was wonderful in every regard. First of all, the ship was absolutely beautiful and in excellent condition throughout. The food was far, far better. I remember unlimited sushi and sashimi on deck every day at lunch. You never get it now. And the service was impeccable, at every level, at every touch point. Through the years, the service and food has deteriorated steadily. The restaurants are way understaffed, most egregiously so in in Compass Rose, where the services painfully slow. On our last two cruises, Alaska in August and South America last February, there was not a single meal, not one, where our water glass was refilled without our asking, when we could find someone to ask. The condition of the Mariner is deplorable. When we booked the South America cruise, we were told that the ship would have been newly refurbished. Regent delayed it for a year, blaming a shipyard hurricane, when everyone knew they just didn’t want to spend the money. The condition of the ship now is poor. The furniture in our Horizon View Suite 990, at the very rear the ship, was filthy. The faux [plastic] rattan furniture on the Veranda was falling apart. This suite was a $5000 upgrade. The day after returning from our Alaska cruise I had some questions about my final onboard invoice. I called Regent Customer Relations, and in keeping with the Regent approach to customer service got a voicemail. I left a message. I never got a call back. At the same time, I wrote corporate to express several concerns. I emailed Frank Del Rio, CEO of NCL and got no response. I sent him a follow-up, requesting the courtesy of a response, and got no response. I then forwarded both emails to Jason Montague, the CEO of Regent, and asked for his response. He never responded. We were stunned by the deterioration of the shipboard entertainment, which was outstanding on our South America cruise. It was dreadful on the Alaska cruise. They always have a duo, piano player and singer, in the Explorer Lounge before dinner. They were extremely weak. The dance company was no better than a high school group. The outstanding Regent Signature seven-piece orchestra has been cut back to five pieces. We have just booked our next cruise with Seabourn. What a difference at this early stage: they are absolutely delightful to deal with. It is night and day compared to Regent.

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2.9

Very good food, tired cabin, food service ranged from very good to terrible, crew needs hospitality training by 1rama1

Sail date: / Traveled as: Couple
Ship: Seven Seas Mariner / Destination: Alaska

Summary: Exploring Alaska was an awesome, unforgettable experience, and traveling by cruise ship was an excellent--and comfortable--way to explore much of that huge state without having to relocate from hotel to hotel. It was also very convenient to have virtually all cruise-related costs (e.g., drinks, tips, most excursion fees, etc.) included in one overall cruise price. However, while the food ranged from good to excellent, the condition of the ship and the quality of its service were less than five-star. The ship: While most public areas were attractive, the ship is old and overdue for an overhaul. Our cabin was comfortable but much in need of renovation (holes in curtains, stained marble floors in bathroom, sticking drawers, nicked furniture, stained chair and peeling paint on veranda). The dining areas and lounges were attractive but had some deteriorated and corroded window seals, which detracted from the view and the experience. The caulking in the teak decks by the pool was loose or deteriorated in many places. Many on-deck lights and fixtures had been painted over so many times that the different layers of paint and drips were visible. When leaving and boarding the ship at ports of call it was possible to see that portions of the ship’s hull paint were peeling or discolored. Dining: The food quality ranged from good to very good in the two restaurants that were open to all passengers, and from very good to excellent in the two special restaurants that were restricted primarily to upper-class passengers. The included wines were acceptable but nothing special; “premium” wines were available at substantial extra cost and were not what I would consider premium. Service in the lower-class restaurants ranged from good to terrible; in the two upper-class restaurants service was very good to excellent. Given Regent’s very high prices for even the smallest cabins, the fact that lower-class passengers were discriminated against in access to the two better dining venues was quite aggravating. During the booking process I was told I could reserve one meal in each of the upper-class restaurants prior to boarding, which was true, and I was repeatedly told by Regent’s booking agents that after boarding I could reserve additional meals in the two upper-class restaurants, which was totally untrue. Other service: Service in the lounges ranged from very good to terrible. Cabin cleaning, bed-making, etc. service was very good. Crew: Most crew members were friendly and helpful; however, several were the opposite (not just one or two individuals on one or two occasions, more like six or seven crew members on multiple occasions each). Some destination services staff were pleasant, but one was dour throughout the trip and did not seem to like assisting passengers. In general, the crew who interact with passengers would greatly benefit from upgraded hospitality training with a focus on improving food service and the overall passenger experience (perhaps linking crew advancement and modest bonuses or benefits to performance). Further, most of the crew are non-native English speakers and/or have strong accents, which often led to misunderstandings and poor service; ongoing brush-up English courses would greatly improve crew service for, and interaction with, passengers. (For Regent’s high prices the service should be more like that offered by a top hotel chain such as Ritz-Carlton.) Excursions: There were many interesting and enjoyable shore excursions to choose from, most at no additional cost. The quality of the on-shore guides was good to fair; one spent as much time talking about herself as about the rainforest we were walking through, and knew little about the history of the area. Some cruise lines are apparently working to upgrade the quality of their excursions and guides, something Regent might want to consider. Spa and fitness: As might be expected, the Canyon Ranch spa is expensive. The fitness area is small and its equipment is limited and not up to date. Entertainment: Most or all of the performers were new to the ship and seemed a bit ill at ease or uncertain; their routines were not all that entertaining. For me the most enjoyable event was the performance put on by the crew near the end of the cruise. Wi-Fi: The ship’s wi-fi was very slow and erratic, and crashed at least a couple of times daily. Health: Our cabin, the dining venues and the other public areas were kept very clean at all times. Hand sanitizer stations were available at numerous strategic locations in the public areas throughout the ship, though perhaps only once or twice in my 7-day trip did I ever see a crew member use the sanitizers in the public areas; I assume (and hope) that sanitizer stations were available, and used, in the behind-the-scenes areas frequented by the crew. Toward the end of our cruise it was announced that 11 crew members and passengers had come down with a flu-like illness and were restricted to quarters. The captain declared a Code Red Influenza condition and instituted preventive measures such as removing books and board games from the ship’s library; offering free medical consultations to passengers who thought they might be ill; leaving public restroom doors ajar so visitors did not have to touch the door handle; discouraging hand-shaking; encouraging passengers to cover up with a tissue or elbow when sneezing; and having crew members with rubber gloves serve food to passengers at the buffets in lieu of self-service. Contrary to the CDC’s recommendations on influenza control for commercial ships, paper towels were removed from the public restrooms and passengers had to use tissues to dry their hands. Another lapse: I watched a worker sanitizing on-deck handrails by wiping only the tops of the rails, not the sides and bottoms, which people’s fingers inevitably touch when they grip the rails. The very good news is that the flu problem was successfully contained and only a very small percentage of the Mariner’s passengers and crew came down with the flu. Upon completing my cruise I did a bit of research and learned that last year the Mariner was cited by the CDC for connecting “potable [drinking] water hose to [two] black water [sewage] collecting tanks.” This astonishing error was apparently corrected as soon as the CDC inspector caught it, but I was surprised to learn that the ship’s procedures and supervision were not in place to prevent such a potentially disastrous error from occurring in the first place--and that the ship’s supervisors and management did not know of the problem until informed by the CDC. Value: Regent’s pricing seems to be the highest in the cruise line business but given the shortcomings noted above the value is only fair. For such high prices passengers should receive outstanding service and accommodations. Bottom line: As a result of my recent experience on the Regent Mariner I definitely would not consider booking on the Mariner again until after it is renovated in 2018; I suppose there will be no way to know if any crew hospitality training and English language improvement efforts have been implemented without traveling on the ship. In any case my trip did not live up to Regent’s glossy advertising, so when I book my next cruise I will be looking closely at the offerings of other lines, especially Ritz-Carlton, which is world-renowned for its service and luxury and is entering the cruise business. Perhaps Ritz-Carlton’s presence will raise the performance bar for all cruise lines, including Regent.

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3.0

Great river, not so good cruiseline. by joanbob

Sail date: / Traveled as: Couple
Ship: Seven Seas Mariner / Destination: South America

The Amazon River is one amazing feat of nature.  Unfortunately we chose Regent

Seven Seas to go on with their crowded and unimaginatively tour.  The food was

good but ship's crew were tired, passenger' were tired and cranky, probably from

having to fight each and every excursion for a place in line and a decent seat on

the excursion boat/bus.  The lousy excursions were a major damper on what

otherwise should have been a great trip.

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2.0

Poor itinerary and excessive cost of medical services by DRFriedman

Sail date: / Traveled as: Singles/Friends
Ship: Seven Seas Mariner / Destination: South America

I was very disappointed in the ship, the lecture variety, and the stops. Additionally, many passengers became ill, including my husband, who is himself a physician.  The cost of the seeing the doctor on board was excessive and we had no choice, obviously, but to pay it or leave the ship.  $1450 for a doctor visit and two packets of Tamaflu which sell for $110 each at CVS is exorbitant! Although we had received our flu shots my husband contracted the flu while on board.  A number of other passengers were ill also.  I think the trip cost enough without the cruise line needing to charge so much for care. When I questioned the cruise line in a letter I was told the cost was commensurate with other cruise lines...does that mean they fix the price?

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1.0

Regent Doesn't Care if you have CANCER they just want your MONEY by janhower

Sail date: / Traveled as: Couple
Ship: Seven Seas Mariner / Destination: Caribbean

Dear Friends, This is a textbook story of how to take a loyal customer and piss them off for life. In the summer of 2016 my husband and I book a cruise on Regent to the Western Caribbean. This trip would have been our fourth vacation with them. About a month later I was diagnosed with colon cancer and had surgery. We contacted Regent about the situation and asked them to allow us to reschedule our trip and apply our funds to another trip. It is important to note that we did not ask for a refund. They Refused. Instead, they kept about $10,000 and refunded the balance. This was wrong on so many levels. First, they showed no compassion for my medical situation, which we had no control over. Second, they made a very bad business decision, because we will never take another trip with them again. Had they accommodated our needs they would have made us loyal customers for life. Now they have our $10,000, but have lost who knows how much in future business

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4.0

Superb service,food,etc but a few niggles which stops me giving it 5 stars by Francened

Sail date: / Traveled as: Couple
Ship: Seven Seas Mariner / Destination: South Pacific

This is a slickly run ship with excellent food,service,shows,etc one major item that lets down seven seas cruises are the excursions. They advertise openly that you can go on as many free excursions as you wish. Sadly this is a misrepresentation. After booking 3 months prior to going we were only given 1 confirmed excursion. We were on the waiting list for all the other excursions. Happily we were put on most excursions but only at the last minute and we know of other travellers who were not successful.

further the quality of excursions were variable. We would put the excursion on Easter Island as only fair. You do not see the main statues/heads and are only shown a few near the harbour. We would recommend organising a private tour when you land on Easter island.

another major niggle was the cost of internet. A whacking 30$US per day! We thought this was steep especially taking into account the reception was variable and there was no skype.

we were quoted 349$US for a car service from Callao port to the hotel in Miraflores when if you book with taxidatum.com the same journey was 20$US. Also do not fall ill on board as a casual visit to the on board doctor was 150$US.

The above stopped me giving Regent Seven Seas 5 stars. We believe Norwegian have bought Regent Seven Seas recently so watch this space for any drop in service as any new owner looks to cut costs.

we thoroughly enjoyed this first cruise but it could have been perfect but for the above.

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4.0

Very good voyage---Actually we did a back to back, so started in Rome. by Kennicott

Sail date: / Traveled as: Couple
Ship: Seven Seas Mariner / Destination: Transatlantic

This was a very good voyage. We did a back to back, beginning at Rome and ending in Miami.     It was our second cruise on the Mariner which gives us 61 days sailing on her (120 total on Regent's three ships). We were pleasantly surprised after coming on board, as earlier in the year the ship went through a refurbishment that did a lot for keeping it in "ship" shape. Particularly noticeable was that our cabin looked brand new and numerous changes on the pool deck, like a third hot tub, had been added. We had just came off a cruise on one of the brand new gigantic vessels (another cruise line) which we shared with 3500 other passengers. That also was a pretty good voyage but we really prefer the smaller vessels, in the 50,000 gross ton range with passenger space ratios above 50. So we continually remarked how nice it was to have some "elbow" room for a change.     We do prefer the Seven Seas Voyager over the Mariner since we dislike butler service (Been there done that) we go the top Concierge suite level. We love the size of the concierge suites on the Voyager and Navigator but those category suites on the Mariner are relatively small; actually they are about the same size as the mini-suites on Princess and HAL ships (The only other two lines on which we sail). Matter of fact, some Princess ships have larger mini-suites. I'm not certain where Prestige Cruise Holdings are headed in this regard. It appears to me that unless one goes the butler route, the cabin size will be mediocre on most of their ships. On their other line, Oceania, a non-inclusive line, the non-butler cabins are almost dinky compared to mini-suites we have become accustomed to. If so, and if Regent gets rid of the Navigator, the only large non-butler cabins Prestige will offer will be those on the Voyager.     Almost every aspect of the voyage was good to excellent. Shore excursions were all well organized from beginning at the muster station on the ship to the modern coaches where all guides were understandable (English) and familiar with the historicity of and general knowledge of the region being covered on particular excursions. Matter of fact, one of the best guides, if not the best, we have ever encountered was on the Canary Island of de la Palma. Regent kept their coaches to about 50-70% capacity so there wasn't crowding like one experiences on other lines. On excursions where lunches were provided, sometimes the meals were exquisite. We really like the all inclusive feature of shore excursions being furnished as part of the base price.     Generally speaking, meals were on par with those served on Princess and HAL, no better or worse. One noticeable and humerous experience in that regard though involved Frank Del Rio. FDR is a guy that has made quite a name for himself in the cruise industry, suffice to say he is currently CEO and Chairman of the Board of Prestige Cruises which owns Regent and its sister line, Oceania.  

 

As I previously mentioned we had just came off a three week cruise on a very large liner so when we got on the Regent ship, in Rome, and headed to Lisbon it was like a breath of fresh air. No crowds at dinner, relaxed environments everywhere. Most important, the food and service was out of this world, to the point I wondered what I had previously been thinking about when comparing Regent to be on par with HAL and Princess, even though we had previously accumulated about 100 days sailing on Regent. For example, I swear on that first segment we had caviar ever night and sometimes during the day. Real caviar, Russian sturgeon. And the staff was all over you, particularly during meal times.

 

 

After beginning our second segment at Lisbon on Oct 13th we began to notice something, the previous exotic dinners weren't quite so scrumptious anymore and we hadn't seen caviar since, furthermore, it seemed like a portion of the staff disappeared, things were now getting rather hectic in the main dining room at times. Not to say it was bad, but just a noticeable decline. We were puzzled as to what happened. Then we found out Del Rio was on that first segment; along with a small party he brought on board to help celebrate his birthday. They got off in Lisbon. Bet they took the caviar with them.

 

 

We almost always eat dinner in the main dining rooms or in the speciality dining rooms on all ships and have lunch and breakfast at the lido deck (pool deck) buffets. On the Mariner their buffet is called "La Veranda". On the big ship we had just got off of the pool deck buffet was always very crowded at both breakfast and lunch. However we were sailing mostly in the very north Atlantic then and it was so chilly and windy outdoors the tables there were rarely used, I had noticed that if they were used it would add another 30% seating capacity. So, on the Mariner the outdoor seating was used most of the voyage, and there was ample room inside even to the point where you could expect 30% of the tables to be available and empty. But then, over two days, we experienced torrential rainstorms in the tropics where the outside tables could not be used; the inside tables were then jammed, just like they had been on the huge ship, to the point, at one lunch, we could not find a place to sit and eat. We filled our plates and headed for the stateroom when a crew member spotted us and managed to wrest a couple of seats for us.

 

 

All in all we really like Regent and prefer booking them over others. However, with only three ships their itineraries are really limited. We normally book our voyages based upon three decisions, 1. Itinerary, 2. Quality of the ship and line, 3. Price. So far our expenses on our Regent cruises haven't been all that much greater than what we experience on the other two non-inclusive lines when we factor in all the nickel and dimeing associated with all the add-on charges. However, recently we have become aware that we might have been just lucky and happened on to good deals with Regent. Regent may be slowly increasing their rates and reducing their level of service, but we are not certain if that is the case.

 

As a for instance, we recently decided to do one of those New England foliage cruises beginning with a ground tour that takes in Niagara Fall, (Wife has always wanted to visit those Falls). So we began looking. Princess has a 19 day Cruise tour, beginning with five days on a coach taking in Niagara Falls from a boat, four hotels, etc with the ship portion beginning near Montreal and ending in Houston but then we could add on a back to back for a few more sea days making it 23 days in all.  Regent doesn't have any advance excursions that include Niagara Falls or anything close for that matter. We played around with all sorts of ideas and finally decided we would probably book Regent on a back to back which takes in their limited New England cruise and gives us some sea days in the Caribbean, a 24 day cruise in all, and maybe book three advance days in Montreal (which we didn't cost out) and hope to run into a two day tour down to Niagara Falls when there.

 

When it got down to checking out the expenses, Regent blew our socks off. They want around 3.5 times, $23,510, more than Princess and we don't get any advance sightseeing or Niagara Falls with Regent. I can buy a lot of wine and shore excursions on board Princess for that kind of dough, so I don't get my New York Times every morning or free internet but on Princess we do get 500 minutes for free and another 500 at a very low price. Also, Princess gives us free laundry which Regent doesn't.

 

Plus the mini-suite and balcony on Caribbean Princess is larger than the one we had on the Mariner and is a just slightly smaller cabin but larger balcony than the one on the Seven Seas Navigator, we would be on if we selected Regent. (The term mini-suite used by cruise lines nowadays is somewhat of misnomer as a suite should mean two rooms, which a mini is not. What they do is put up a curtain you can draw to shut off the portion of the stateroom which has a couch, desk, cabinets, etc from the bedroom. Mini-suites all have balconies, most of the time. A regular stateroom with a balcony is called a balcony cabin. A cabin without a balcony but a window is called a window cabin or outside view cabin and one without is called an interior cabin. After you select a cruise you want then you have to select a cabin type since the cruise price is based upon the cabin. You almost always have to have a cabin for two as single cabins are very rare. Prices though are always given per person, which throws first cruisers off sometimes, because everything is times "two". It isn't like a hotel where the price is per room.)

 

Another concern about the Navigator we have is that Regent canceled the refurbishment for it and haven't committed yet to a new schedule. From reports it is getting pretty shabby. Some are speculating they plan on getting rid of it after 2016 when their new ship, the "Explorer", comes out.

 

So goodbye Regent, hello Princess, we booked the Princess Cruise Tour two weeks ago then another 11 day voyage for right after new years, yesterday.

    

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4.0

Any Regent cruise is a good cruise by bigboofer

Sail date: / Traveled as: Couple
Ship: Seven Seas Mariner / Destination: Transatlantic

I gave this "only" 4 stars since we missed three ports for various reasons. Sierra Leone because of Ebola which I can understand but changing two weeks before sailing and just adding an overnight is really poor planning. We missed Cape Verde because of a medical problem which I can completely understand but not wanting to spend the fuel to try and make the port is not acceptable since you pay a lot of money for Regent and its "Luxury goes Exploring" tagline. We crossed that ocean at 13-14 knots which is really slow so we could make Barbados on time and resupply provisions. Missing St. Bart's wasn't a big deal but after missing so much you would think they would try and make something happen like St Kitt's.

This was a three week crossing and was fabulous except for the missed stops. Food was fantastic, service was impeccable, and fellow cruisers fun to meet and interact with. Dinner was always fun because you never know who you will meet and what can be learned in conversation. Regent at its best.

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3.0

Great cruise! by amandajmoses

Sail date: / Traveled as: Couple
Ship: Seven Seas Mariner / Destination: Europe - Mediterranean

My choice of Regent Seven Seas Mariner was the right one\, with all-inclusive pricing\, good excursions\, and great restaurants!

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2.0

Travel Woes by Berty8473922

Sail date: / Traveled as: Couple
Ship: Seven Seas Mariner / Destination: Europe - Eastern Mediterranean

Regent handled the flight reservations as their cruises are all inclusive. Our initial flight was cancelled and when we contacted Regent they said we were on our own even thought Regent had made all of the arrangements. It then took us 26 hours to get to Venice and we arrived in Venice just in time to make the ship (we had paid $700 more to get there a day early and stay at the Excelsior Hotel-to date no agreement from Regent to refund). When we were departing from Athens, we found that our flight reservations had been cancelled. Very Poor performance and customer service from a company that claims to stree just that. We would be hard-pressed to utilize them again! We unfortunately encountered numerous people on the ship that had similar experiences.

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5.0

Regent Seven Seas was the... by timzerndt

Sail date: /
Ship: Seven Seas Mariner

Regent Seven Seas was the best cruise experience we have had to date, 18 cruises under our belts. The staff are fantastic and always go the extra mile to ensure you are happy. Overall the best cruise line.

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5.0

Mediterranean Cruise by Larrym30930625

Sail date: / Traveled as: Couple
Ship: Seven Seas Mariner / Destination: Europe - Eastern Mediterranean

Our sixth cruise, amongst a variety of price and service providers. Regent is the best so far, and we look forward to another experience. Top notch across the board. From arrival to departure, they have it together. When weather blew us out of tendering in Taormina, Sicily, two hours or so later we were docked in Messina, the day continued as planned. No hassles, just results. My compliments to everyone on the ship.

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5.0

Really lucked out on being able to book this voyage, after years of trying. by Kennicott

Sail date: / Traveled as: Couple
Ship: Seven Seas Mariner / Destination: Europe - Eastern Mediterranean

We had been to the eastern Mediterranean once before on a cruise ship, including Greece and Turkey; we had also been on a 73 day circumnavigation of Africa during which we toured Egypt and transited the Suez Canal for the first time, south to north. But I had always wanted to see the Holy Land(s). For years I had been watching the HAL and Princess itineraries but neither offered anything remotely comprehensive.   Fortunately we had been on Regent's Seven Seas Navigator in May 2010 so we were receiving their colorful brochures regularly. Then one day this offering appeared for October 09, 2010, it was actually a back to back titled "Mediterranean Medley" beginning in Rome, then at Istanbul, "Passage of Antiquity" this 30 day cruise ended in Dubai, where we began our long flight journey back home to Anchorage.   A cruise of a lifetime on a very high end exploration size vessel for which the price was right. Ports involved: Florence/Pisa, Sardinia, Sorrento/Capri, Sicily, Tunisia, Malta, Santorini, Ephesus, Mykonos, Istanbul, Cyprus, Jerusalem (Sea of Galilee--Nazareth---Bethlehem--etc.), Tel Aviv, Cairo, Suez Canal transit (north to south), Luxor, Petra (Ancient City of Petra), Salalah Oman, Muscat Oman and Dubai.   There wasn't one blemish that sticks in my mind, close to a perfect voyage, it is most likely the finest cruise we will ever undertake.                

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4.0

A terrific cruise by SandyR3

Sail date: / Traveled as:
Ship: Seven Seas Mariner / Destination: Transatlantic

ship is spotless, crew constantly cleaning. size is perfect. all-inclusive is a real bonus(liquor, wines,gratuities, tours) very comparable to Crystal, maybe better. open seating a real plus.

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1.0

much less than expected by EllaA

Sail date: / Traveled as: Couple
Ship: Seven Seas Mariner / Destination: Panama Canal, Central America

My husband ane I so looked forward to the cruise through the Panama Canal on a "six" star ship. This was our 8th cruise on a variety of ships, from private yaghts to large ships. We had previously been on a 700 person ship and loved it. What a disapointment the Mariner was.

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2.0

Lazy cruise by EdR4

Sail date: / Traveled as: Couple
Ship: Seven Seas Mariner / Destination: Caribbean - Western

Ship was very plain. Not too impressed with anything. Getting off the ship was a nightmare.

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2.0

very disappointing by AT67

Sail date: / Traveled as: Couple
Ship: Seven Seas Mariner / Destination: Alaska - Inside Passage

The boat was very nice but I got sick for the land portion that Regent provided and we got no compensation. Thirty people from our cruise were sick and it was from a virus on the boat. We paid $4,000 for our land tour and could not enjoy any of it. Regent would not give us any compensation.

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