Travel Woes

Cruises: 7+ cruises

Review: 1

Helpful Votes: 29

Review summary

Regent handled the flight reservations as their cruises are all inclusive. Our initial flight was cancelled and when we contacted Regent they said we were on our own even thought Regent had made all of the arrangements. It then took us 26 hours to get to Venice and we arrived in Venice just in time to make the ship (we had paid $700 more to get there a day early and stay at the Excelsior Hotel-to date no agreement from Regent to refund). When we were departing from Athens, we found that our flight reservations had been cancelled. Very Poor performance and customer service from a company that claims to stree just that. We would be hard-pressed to utilize them again! We unfortunately encountered numerous people on the ship that had similar experiences.

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom