Travel Woes

Seven Seas Mariner Cruise Review to Europe - Eastern Mediterranean


Contributor Level: Third Mate
Experience: 7+ cruises
Review: 1
Helpful Votes: 19

Overall Rating:

2.0 out of 5
Sail Date: June 28, 2013
Ship: Seven Seas Mariner
Cabin Type: Suite
Traveled As: Couple
Reviewed: 4 years ago
Regent handled the flight reservations as their cruises are all inclusive. Our initial flight was cancelled and when we contacted Regent they said we were on our own even thought Regent had made all of the arrangements. It then took us 26 hours to get to Venice and we arrived in Venice just in time to make the ship (we had paid $700 more to get there a day early and stay at the Excelsior Hotel-to date no agreement from Regent to refund). When we were departing from Athens, we found that our flight reservations had been cancelled. Very Poor performance and customer service from a company that claims to stree just that. We would be hard-pressed to utilize them again! We unfortunately encountered numerous people on the ship that had similar experiences.

Food and Dining

5 out of 5
Dining was good

Onboard Activities

3 out of 5

Entertainment

3 out of 5
the music was too subdued and the shows aren't why you choose Regent

Children's Programs

3 out of 5

Service and Staff

5 out of 5
very friendly

Ship Quality

3 out of 5
smeeled cigarette smoke from crew areas

Cabin / Stateroom

5 out of 5
great
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