Seapass credits(on board cruise) credits
Ruby Princess Cruise Review to Alaska - Inside Passage
Sail date: May 24, 2015
Ship: Ruby Princess
Cabin type: Suite
Cabin number: D418
Traveled as: Couple
Reviewed: 9 years ago
Review summary
The $125.00 in SeaPass/on board cruise credits as per Karen Buford were to be available 21 days prior to sailing. I called on 05/22/15 at 7pm, which is two days before departure, and according to Karen(not Buford) at Princess Cruise Lines and Gayle at they at first could not find the $125.00 in credits from , but they could find the $100.00 from Princess Cruise Lines. Finally after a conference call between the three of us they both said the $125.00 in credits from did show up in Princess Cruise Lines records. Not a pleasant experience. In addition, on 05/24/15, day of departure the $125.00 in credits did NOT show up in Princess Cruise Lines records. It took until the next day for the $125.00 in credits to show up In Princess Cruise Lines records. Definitely not a good showing as far as I am concerned. Frank Jones. Austin, Texas.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Sit in Boris section in the Da Vanci dining area
Ports of call
Cruise Tracy Arm Fjord, Alaska
6 Comments
SimonTravels 9 years ago
Frank, none of these comments are a response from anyone associated with CruisesOnly, they are from fellow cruisers in our independent cruise community who are eager to hear about your experiences on the ship rather than a difficulty with your onboard credits. I'll forward your concerns to the CruisesOnly Customer Relations department, or if you'd rather contact them directly, you can do so here: http://www.cruisesonly.com/cs/default.asp
FrankJones 9 years ago
Your response leaves me with little doubt that your organization does not stand behind what it tells its customers. My point being that even after all is said and done you offer nothing in consideration of the mess that exists between Cruises Only and Princess Cruise Lines. Perhaps I should contact Princess Cruise Lines and see if they want to re-examine their relationship with Cruises Only.
glomarrone 9 years ago
I have heard of problems like this before. It is always good to check to be sure these credits appear and in fact, I always bring a printout of credits promised in case of just such a dispute. Glad to hear it was all worked out. I am sure that Princess didn't deliberately lose your credit though. They want satisfied passengers and don't want to ruin your cruise..