Norovirus on Board

Riviera Cruise Review to Caribbean

Cruises: 7+ cruises
Reviews: 0
Helpful Votes: 7

Overall rating:

2 out of 5
Verified Review
Riviera

10 Night Sands & Shores (Miami Roundtrip)

Sail date: February 12, 2016

Ship: Riviera

Cabin type: Balcony

Cabin number: 8127

Traveled as: Couple

Reviewed: 5 years ago

Review summary

Before we boarded the Riviera we were notified that several guests on the previous cruise had contracted Norovirus.  But the notice stated the ship had been sanitized.  We did not see the notice because we were already in Florida and did not look at email.  But at that point there was no way to not take the cruise and get our money back. There were several people sailing back-to-back cruises that may have contributed to the problem.  The first few days were okay but soon the sanitation process began and became the MAIN OBJECT of the cruise.  Staying well was on everyone's mind. I had been looking forward to the painting classes.  They were cancelled.  ALL surfaces were constantly being wiped down, hands were sprayed, no special jewelry displayed, the library was closed but not the casino (!) and so on.  They were very diligent but guests and crew were still getting sick up to the last day on board.  We managed to stay well but those quarantined had terrible experiences. They were not happy with the management.  We returned to port three days early, missing two port stops that  we had been very interested in seeing.   In Miami, we were luckily assigned to the Trump National Doral Resort.  We had two free breakfasts and a ride to the airport.  The rest was on us.  However, we almost missed our plane because we had a early flight out of Ft. Lauderdale and our leaving the hotel was delayed because the Oceania official was late arriving and was lax in finding the other couple going with us.  We were ready, the airport limo was ready but we couldn't leave until he authorized it.  The airline held the plane for us. We got a 25% rebate on the trip and 25% on a future cruise.  Although this can happen on any cruise ship, right now we are not interested in another Oceania cruise.

 

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

1 out of 5
I think the painting classes could have been held by keeping brushes and other equipment separate. Precautions that were taken on the second day could have been maintained instead of closing down.

Entertainment

5 out of 5

Service and Staff

3 out of 5
The cabin staff was very good. We also liked the entertainment director.

Ship Quality

1 out of 5

Cabin / Stateroom

5 out of 5

Ports of call

Miami, Florida

3 out of 5

Grand Turk Island

5 out of 5

San Juan, Puerto Rico

3 out of 5

Gustavia, St. Barthelemy

5 out of 5

Philipsburg, St. Maarten

5 out of 5

Tortola, British Virgin Islands

5 out of 5

Samana, Dominican Republic

1 out of 5

Nassau, Bahamas

1 out of 5
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