Queen Elizabeth Cruise Reviews - Reviews

Cunard knows how to do it ! Food, service, entertainment, it is always great.

Overall very nice positive experience. First time on Alaska cruise and first time on Cunard. Overall for me so far prefer Cunard.

It was a very relaxing cruise with great ports of call. Wearing smart attire to dinner every night was nice, but also a challenge to pack for.

As stated above, this cruise was very disappointing. Obviously Cunard cannot control the weather. But they are responsible for customer relations, which has fallen to new lows. Will not cruise with Cunard again until a significant improvement is guaranteed.

First and last time on a Cunard ship. They are worn and a bit shabby. The food was boring and bland. Curse of going British even though Cunard is owned by carnival cruise lines. The crowd is ancient and slow moving. With so many 90+ year old passengers at least the ship was quiet.

Our weather was beautiful, everything went well, and enjoyed our cruise.

A disorganized ship with a complete lack of leadership on the part of the officers. A kitchen that needs to be completely restaffed with chefs that can cook.

hit and miss food quality and service along with poor customer service

We loved the first week of our cruise. Tested positive for Covid (my guess is we picked it up in Rome) first day of 2nd week and had to stay in cabin the entire 2nd week. To their credit, they took good care of us. Delivered dining room menu every day for us to choose from, checked in a few times a day to see if we needed anything.

Great cruise, lousy internet but not taking away from the overall experience of the cruise!

Don't catch covid... we had our 72 hour pre-cruise PCR negative test, both vaccinations and both boosters, and wore masks. Cunard doesn't mess around... if they test you positive, you get thrown into the covid isolation wing of the ship.

This itinerary is first rate, the ship is excellent, and the food quality and choice rival a four star restaurant. A high percentage of the staff go the extra mile, but there were a larger than expected number of staff that seemed ill trained, even robotic, and more focused on cleaning than attentive customer service. I suspect this is a covid fatigue issue that I hope will get better, as this felt substandard to past Cunard experiences.

Waiting to see what action Cunard takes to rectify this experience

Of the twelve cruises we have taken this one ranks at the bottom. Not everything was terrible, but the exceptions were few. The good: Probably the easiest boarding we have had. There was no confusion, no running around looking for something. The boarding process probably lasted fifteen minutes. The ships overall appearance and décor was exceptional. The look of wood with all the trimmings made you feel comfortable and very warm. For a ship just refurbished two years ago there is a lot of wear and tear. The bad: The staff appears more disinterested than any other ship we have sailed. On most of the ships we have cruised there seems to be an attitude of making you feel like a guest, far less on this ship. The lido staff is downright unfriendly. On many occasions a staff member removed either a plate of glass from the table, we would say thank you, just to be ignored. Problem solving seems to be absent. Our transfer from the ship to the airport was arranged by the excursions department. Heathrow airport is one of the largest in the world. I stopped by the desk to verify the correct terminal. I was told I would have to go the library upstairs log onto a computer, at my cost, to verify the correct terminal. Only after leaving I decided this was not right and returned to the counter just in time to find another associate giving her instructions on how to find this information. Two questions, one why was someone new not given instructions on how to handle questions, and second why not try to get the guest to return. The ugly: Our booking agent had us select the 8:30 dining saying “they have open seating like other ships, just request other dining times”. When we asked the Maître D about open seating we were informed not on any Cunard. Not solving the problem then he haughtily told us to return on the following day and he “would see what he could do”. Makes you really feel like a guest. Tendering. On two occasions we tendered into port. First being Edinburgh. Along with the ships tenders we also had a large ship used for this purpose aiding in the process. Even with the larger ship there was still a delay over an hour and a half. The second was in Guernsey. This was a horrible experience, with over a three and a half delay. Some people waited over four hours. Very poor planning.

We enjoyed this cruise. The ports of La Rochelle and Gijon were very industrial and far from the city. Ship was very clean and service was excellent.

A wonderful experience, especially for an American who was surrounded by Brits and Australians, we only me 5 other Americans on board. Very lovely ports. Totally loved the voyage.

Cunard does it right. We couldn't have asked for a more perfect holiday. Nothing was impossible. Nothing was too much trouble. Nothing was denied. We were never told no. It was our first cruise on one of the queens but it won't be the last.

The balcony of my room was a delight to watch the ocean and sun bathe. although it took some time to adjust to a  was llate dining option [8:30]  i luckily was assigned to a dining table of mostly single voyagers who were delightful. 

Favorite Parts: Panama Canal full transit, food, entertainment, general elegance, history, and ambiance of the ship

Needs Improvement: Cabin (6012) climate control very inconsistent/either too or or too cold; no Coca-cola products on board (!); Internet is too slow and way too expensive

The Queen Elizabeth design was beige and wood. It reminded me of a traditional British Club. I was disappointed with the lack of glamor.

The entertainment was wonderful and presented in a vibrant setting. The lectures were interesting. There were plenty of public rooms to spread out in. We enjoyed the wonderful service of Puma, our room steward, Louisa in the salon, Robert and Avish in the dining room and the knowledge of wine steward Cletin. The sailing into New York was fantastic! 

The only down note was the immigration process in New York, where some passengers sat all afternoon in the immigration hall until all passengers got off the ship. My husband and I opted to stay in our room and then a public room until final call. We only sat in the hall about one and 1/2 hours.