surprisingly, below average customer service

Item: Queen Elizabeth
Rating: 2.8
Author: glgalusha

Queen Elizabeth Cruise Review to Other (Asia/Africa/Middle East)

glgalusha

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 30

Overall rating:

2.8 out of 5

Verified Review

16 Night Asia (Singapore To Tokyo)

Sail date: April 03, 2023

Ship: Queen Elizabeth

Cabin type: Inside

Cabin number: GUA

Traveled as: Couple

Reviewed: 1 year ago

Review summary

hit and miss food quality and service along with poor customer service

Embarkation

2 out of 5

over crowded, understaffed, confused

Ship experiences

Food and Dining

2 out of 5

hit and miss

Onboard Activities

1 out of 5

did not do any activities, but n/a selection not available

Service and Staff

2 out of 5

had to ask for shower drain to be repaired three times, once in writing. finally fixed after one week (reported first day of cruise). Had to ask several times to get soap (!?) and shampoo/conditioner

Ship Quality

3 out of 5

of course loved the promenade, but there was constant painting and work being done

Cabin / Stateroom

4 out of 5

surprisingly big cabin.

Ship tip

don't expect anything special just because it's Cunard. Just a regular cruise experience

Thumbs up

Ports of call

Singapore

3 out of 5

Phu My (Ho Chi Minh City), Vietnam

3 out of 5

Puerto Princesa, Philippines

4 out of 5

Manila, Philippines

3 out of 5

Hualien, Taiwan

3 out of 5

Keelung (Taipei), Taiwan

5 out of 5

Naha, Okinawa

3 out of 5

Yokohama (Tokyo), Japan

3 out of 5

Disembarkation

3 out of 5

8 Comments

Other reviews of this sailing

Disorganized Disappointment