Disappointing New Zealand Cruise

Item: Queen Elizabeth
Rating: 3.3
Author: dhartley2228755

Queen Elizabeth Cruise Review to South Pacific - Australia

dhartley2228755

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 33

Overall rating:

3.3 out of 5

Verified Review

12 Night New Zealand (Sydney Roundtrip)

Sail date: February 01, 2024

Ship: Queen Elizabeth

Cabin type: Balcony

Cabin number: 8043

Traveled as: Couple

Reviewed: 9 months ago

Review summary

As stated above, this cruise was very disappointing. Obviously Cunard cannot control the weather. But they are responsible for customer relations, which has fallen to new lows. Will not cruise with Cunard again until a significant improvement is guaranteed.

Embarkation

4 out of 5

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

2 out of 5

Cunard was renowned for their service.............NOT NOW. Crew, especially guest relations, have a "Do it yourself" attitude. Things have changed significantly since the Covid scare. Guest relations used to show how (more so elderly) passengers how to fix their problems, now they say "Do it yourself". I will consider other cruise lines for future travel.

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Suggest Cunard install KEURIG single cup coffee makers in cabins. The current coffee makes are "clunky", they only make a dribble in a cup.

Ship tip

DO NOT.

Thumbs up

Ports of call

Sydney, Australia

4 out of 5

Cruise Fjordland National Park

1 out of 5

Unfortunately the fog was so bad, we could not see the Fjords, and we totally skipped the last (3rd) fjord.

Thumbs Up 0

Port Chalmers (Dunedin), New Zealand Did not visit port

Was supposed to visit, but because of an on board emergency we did not visit.

Thumbs Up 0

Wellington, New Zealand

2 out of 5

Was supposed to visit for 2 days, but only visited for 1 day,

Thumbs Up 0

Auckland, New Zealand

4 out of 5

Good city explorer tour.

Thumbs Up 0

Bay Of Islands, New Zealand

5 out of 5

Good tour.

Thumbs Up 0

Disembarkation

4 out of 5

10 Comments

PaulzyJC 9 months ago

This review gives no details so I wonder if this is even genuine at all. Last year, in June, I sailed on the Queen Elizabeth for the first time, for the 10-day Alaskan cruise. It was the most wonderful experience and what I expect of all my future cruises to be. Sailing from Vancouver Canada we had largely International passengers. The only two things I could complain about was the noise of my neighbor's hangers rattling in theit closet when we were in choppy Waters. The other complaint was the lack of a real venue for their specialty restaurants (they used a sectioned off half of the public Buffet).

Thumbs Up 2

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myday 9 months ago

I'm with Grayghost. Had a wonderful cruise on QE in December, nothing but praise for all hard working crew.

Thumbs Up 0

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bubbles60 9 months ago

Unclear what the issues were that required a visit to Guest Relation.

Thumbs Up 0

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Skooby 9 months ago

So even Cunard has changed since the pandemic. Thanks for your review.

Thumbs Up 0

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Ruby13 9 months ago

Thank you for sharing

Thumbs Up 0

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javawoody 9 months ago

Appreciate your comments

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Gwbigdog 9 months ago

Thanks for sharing

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AuntPinkie 9 months ago

Appreciate your few details. Would have preferred more details. Sorry this cruise didn’t meet your expectations. Nothing seems to be as good as before Covid.

Thumbs Up 1

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HeavySeas 9 months ago

Thanks for sharing

Thumbs Up 1

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karlgrgurich 9 months ago

Wow. Sorry your cruise wasn’t good.

Thumbs Up 1

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