Disappointing New Zealand Cruise

Item: Queen Elizabeth
Rating: 3.3
Author: dhartley2228755

Queen Elizabeth Cruise Review to South Pacific - Australia

dhartley2228755

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 23

Overall rating:

3.3 out of 5

Verified Review

12 Night New Zealand (Sydney Roundtrip)

Sail date: February 01, 2024

Ship: Queen Elizabeth

Cabin type: Balcony

Cabin number: 8043

Traveled as: Couple

Reviewed: 4 months ago

Review summary

As stated above, this cruise was very disappointing. Obviously Cunard cannot control the weather. But they are responsible for customer relations, which has fallen to new lows. Will not cruise with Cunard again until a significant improvement is guaranteed.

Embarkation

4 out of 5

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

2 out of 5

Cunard was renowned for their service.............NOT NOW. Crew, especially guest relations, have a "Do it yourself" attitude. Things have changed significantly since the Covid scare. Guest relations used to show how (more so elderly) passengers how to fix their problems, now they say "Do it yourself". I will consider other cruise lines for future travel.

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Suggest Cunard install KEURIG single cup coffee makers in cabins. The current coffee makes are "clunky", they only make a dribble in a cup.