Quantum of the Seas Cruise Reviews - Reviews

The Ship was nice and the crew friendly - but it felt a bit like a bait and switch. This was a first cruise after nearly 40 years of marriage. We were supposed to dock at Skagway and take a RR excusion into the mountains - Royal cancelled it 2 weeks before sailing and we docked at some tourist trap called Icy Straits instead. We were then supposed to sail up to Dawes glacier on the inner coastal, Royal cancelled it that very day on the way. We were then supposed to dock and enjoy a day in Canada, Royal cancelled it that very day as well. 3 of our days' vacation plans were cancelled due to these decisions. We were refunded for our RR trip but if we cruise again, we'll try another line.

I'm really not the one who likes to leave reviews, especially negative ones, but this is one I felt obligated to write. We chose this cruise as a family of 8 trip out of Seattle for a 7 night Alaska Glacier Cruise on Quantum of the Seas 15 -21 May 2023. From the get go, lines were hectic and lengthy at the terminal. It seemed that they did not have near enough staff to accommodate guests on the ship. We boarded the boat at around 1pm, we were informed that we would get our bags before dinner time delivered to our room but we did not receive them until the next day. That means only the clothes on our back for that afternoon and night. Room service was nonexistent the first couple of nights on the cruise, we ran out of towels and toilet paper before we had to request room service. Knowing the advanced gratuity we pay, lack of room service was just unacceptable. The excursions lines in Juneau were abysmal, with delays and wait times. Everything was a struggle. On about the 5th day of the cruise, my 2 year old daughter got extremely sick with uncontrollable vomiting at around 11pm. We took her down to medical where the doctor and nurse saw her, they literally had no response for her condition only giving us blank stares. We were confused and basically had to pry a diagnosis out of the nurse and doctor and talk them into giving her something other than throw-up bags (which she was throwing up in front of them) so they gave her some motion sickness medication. They did not give an explanation of what may be causing her illness and would not even administer the meds to my daughter, as my wife and I along with the doctor had to figure out how to give my daughter the medicine. It was nerve racking receiving eerily silence from the doctor and his handling of the situation. We took her back to the room, she continued the vomit every hour, ruining all our clothes and sheets and came down with a fever. I call back down to medical requesting baby Tylenol after telling them about the fever, and the nurse tells me she would have to call the doctor and charge yet another doctor visit fee for doing so. She then says she will schedule a doctor's appointment at 8am the next morning which was 5 hours from the time I was calling. I then responded by saying that you expect me to let my child to continue to vomit and burn up with a fever for 5 hours even after we previously visited you guys 2 hours ago and you want to double charge me for a medical visit?? She said we can schedule an appointment for 8am. We hung up and about 5 mins later the nurse called back saying I concerned her with the phone call I placed earlier and that she called the doctor and stated it was ok for her to provide us baby tylenol for the fever. I went to pick up the tylenol and adminstered it to my child, and her fever did go down and she did get better. Overall this was a very scary situation and the service provided by the medical staff only made it worse knowing we were stranded in the middle of the Pacific ocean with this being our only medical care. We were charged $470 the following day, even though we are military and have Tricare Prime, we are stuck with this bill to make a claim. The following day, my wife, brother in law, sister in law and myself came down with the Norovirus and spent the final two days of cruise and travel day after throwing up and on the toilet. 7 out 8 people on our family got severely ill on the cruise. My sister in law also saw medical and they informed her that she had kidney issues that was causing her illness, only to find out when she got home to see her care provider that she indeed had Norovirus. Needless to say it seemed that the medical staff did not want to inform us that Norovirus was being spread around the ship. When we got home, on 22 May, I immediately request medical record documentation and medical bill to make my medical claim with insurance to be reimbursed $470 that Royal Caribbean charged me. I submitted all documentation and was told it would be sent in 7-10 business days. It is currently 21 June, almost a month after requested and I have yet to receive any response from Royal Caribbean. I have contacted them 4 times in the past month resending them requested documentation each time but still receive zero response. Each time I talked to customer service they assured me I would receive expediated care and response but never heard anything once the phone calls ended. This has been a huge inconvenience and I'm sick of dealing with this trip. Not to mention, 2 port stops were cancelled and glacier cruise cancelled during the trip. Anything that could went wrong went wrong and the customer service is atrocious. I felt like this cruise was a money grab and the exact opposite of a pleasant Royal Caribbean cruise my wife and I took in Jan 2020. I'm still waiting on my daughter’s medical records to make a claim. I'm tired of wasting time on this horrible experience. I will longer sail Royal Caribbean.

Overall, it was a good experience. Great relaxation trip. Wish the weather had been nicer to make it up Endicott Arm, but 50s and 60s in early May is hard to beat for Alaska.

It didn't feel like the normal Royal experience. We still enjoyed ourselves and want to do another Alaska cruise on a different ship in the future.

Beautiful ship, great staff, mediocre food, and uncomfortable beds

Passenger jumping Overboard and being lost at sea was the only down on a fantastic cruise.

Recommended it to anyone the ship was awesome, hospitality was so friendly and helpful love it will be back on this ship

Great trip loved going to Cairns. Enjoyed Airlie Beach. Enjoyed many aspects of the ship but it wasn’t my favourite

If you are a first time cruiser you'll love it, if you are not then you wont. RC do well to be organised, and quite a clean ship and good crew. Pricing for things has skyrockets post covid, and the quality is defiantly showing. The RC app is totally broken you cant message anyone in your party - so youll need internet or the KEY to plan things and contact people. I wouldn't cruise on this ship if you are foodie, nor if you have kids or plan to use the kids club. Quantum lacks the intimacy that you would get on smaller ships. Go if you are celebrating a birthday or with your mates for shag and drink.

Brilliantly planned minus cyclone wax great fun worth it

Nice experience , Coastal Kitchen dining was fabulous

Its a big ship but didn't seem so big. We enjoyed relaxing by the pool and using our balcony. Very disappointed in not much offered for activities. I don't think bingo was offered more than twice and they don't tell you in advance how much it is. If you are looking for free activities that the ship offers that day has come and gone. Go early when attending trivia, We went 30 min early and still could not get a seat. If you wanted the next trivia or the activity following trivia good luck getting a seat, people rarely vacated.

The ship was decorated for Christmas; a LOT of kids! Staff was fabulous; activities were fun, especially the IFLY. If you do this, it's free when in port but they don't release the free spots until the day before. We missed Mystery Is. but made the most of the other two. Weather was great - even the downpour in Vanuatu; you learn to expect it in the islands.

Loved the criuse. Did Trivia. Won yellow marker WOW. Hush party is a must do. Should have been in Two7 theatre(not in esplanade ) Go and see everything

Apart from having to pack and unpack, It was good. Obviously had new crew and had a few teething problems.

Overall was a great cruise..food was great.. ports where great..only downside was not many masks was worn . Was alot of coughing around the ship and the eating area's and restaurants I went too

We had two ports cancelled which was a huge bummer. Had these ports not been cancelled I believe our experience would have been much better. Unfortunately we visited the same port twice, which we didn't enjoy and got bored very quickly.

Tremendous cruise! We loved the ship and staff! The ports of call were incredible as well!

The ship itself, was great. I didn’t care for the entertainment on this cruise. The last show, Sonic Odyssey was actually decent, but it was at the end of the cruise. We had 5 days at sea with boring programs. The activities and shows seem to lack for some reason and I just can’t put my finger on why. Chips and Jamie’s were both a bust but Izumi was great (as usual). Main Dining Room wasn’t bad and Sorrento’s staff were always smiling. I didn’t use my coffee card completely and couldn’t even give away coffee 🤣. Everyone had coffee cards on the ship. I love Quantum class ships but this cruise (because of entertainment & activities) fell below RCCL standards if you ask me.

This cruise was what I expected. Vancouver is one of my favorite port cities along with Barcelona & Honolulu. Sea days do not bother me at all on a big ship like Quantum. This itinerary had 5 of them - but we visited 3 ports along the way and had overnights in Lahaina & Honolulu. The crew was friendly, the ship was beautiful & clean, the ports were great. Food was good for days 1-7, dinner at Windjammer so-so for days 8-10. My lowest grade on this trip - tenders at Lahaina, My highest grade - disembarkation operation in Honolulu - unbelievably quick & easy. Overall, A+ (I mean, C’mon - I was on a cruise to Honolulu instead of at work!)