Nice Ship but bait and switch

Item: Quantum of the Seas
Rating: 3.5
Author: FirstMTCruiser

Quantum of the Seas Cruise Review to Alaska - Inside Passage

FirstMTCruiser

Contributor Level: Purser

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 17

Overall rating:

3.5 out of 5

Verified Review

7 Night Alaska Glacier (Seattle Roundtrip)

Sail date: May 15, 2023

Ship: Quantum of the Seas

Cabin type: Balcony

Cabin number: 6294

Traveled as: Couple

Reviewed: 1 year ago

Review summary

The Ship was nice and the crew friendly - but it felt a bit like a bait and switch. This was a first cruise after nearly 40 years of marriage. We were supposed to dock at Skagway and take a RR excusion into the mountains - Royal cancelled it 2 weeks before sailing and we docked at some tourist trap called Icy Straits instead. We were then supposed to sail up to Dawes glacier on the inner coastal, Royal cancelled it that very day on the way. We were then supposed to dock and enjoy a day in Canada, Royal cancelled it that very day as well. 3 of our days' vacation plans were cancelled due to these decisions. We were refunded for our RR trip but if we cruise again, we'll try another line.

Embarkation

3 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

2 out of 5

Entertainment

4 out of 5

Service and Staff

4 out of 5

The staff was very friendly and worked extremely hard. I'd guestimate 90% of the staff was Indonesian. Could not understand the captain on the loud speaker or the staff person in charge of giving us emergency procedures which was pretty odd.

Ship Quality

4 out of 5

Was surprised at how much bare metal was showing on a very new ship, there was one day that the deck we were on reeked of sewage, and the last night there was hammering going on until about 2:30am which was also surprising that they would do that kind of work in the middle of the night.

Cabin / Stateroom

4 out of 5