Not Happy with the cruise 1 Star Zero if I could leave it

Item: Quantum of the Seas
Rating: 1
Author: Unhappy12

Quantum of the Seas Cruise Review to Alaska - Inside Passage

Unhappy12

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 14

Overall rating:

1 out of 5

Verified Review

7 Night Alaska Glacier (Seattle Roundtrip)

Sail date: May 15, 2023

Ship: Quantum of the Seas

Cabin number: 13586

Traveled as: Couple

Reviewed: 1 year ago

Review summary

Not Happy with the cruise - They canceled our main excursion to Skegway which we were looking forward to and the trip to British Columbia Canada was canceled the ship did not dock - Very unhappy customer - We won't be sailing with them again. We paid for a full cruise and missing one of the destinations we paid for a lot of customers were very unhappy. No compensation or credit was offered to us by the criuse line. I can't rate this cruise as what we paid for we never got disappointing

Embarkation

1 out of 5

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5

Very good Cabin atendant

Ship tip

Don't do it or you will pay for a trip you are not going to get

Thumbs up

Ports of call

Seattle, Washington

1 out of 5

Icy Strait Point (Hoonah), Alaska

1 out of 5

Sitka, Alaska

1 out of 5

CRUISE ENDICOTT ARM & DAWES GLACIER

1 out of 5

Juneau, Alaska

1 out of 5

Victoria, British Columbia

1 out of 5

We should he seen this as we paid for it - The ship did not dock turned around and sailed home

Thumbs Up 0

Disembarkation

1 out of 5

12 Comments

haynesworth 1 year ago

RCL notified all cruisers (in advance) via email that Skagway was canceled because of the 2022 rock slides and replaced it with Icy Strait Point. Out travel agent also informed us.

Thumbs Up 1

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byhisgrace 1 year ago

Yikes 😳 sorry

Thumbs Up 0

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Dennis54 1 year ago

Cruising Alaska is about the scenic views while cruising and actually doing something in the ports that you dock at. If you just sit around pissed off because something got changed then that’s how your experience will be.

Thumbs Up 2

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AndrewPap 1 year ago

I wonder if Skagway was cancelled due to that rockslide? Radiance, Ovation & one other were docked there 2 weeks ago, but not directly in front of the unstable landslide. Maybe not enough room for a 4th ship?

Thumbs Up 0

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Gwbigdog 1 year ago

Oops sorry 😞 thanks

Thumbs Up 0

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GoCCL 1 year ago

It would be interesting to know why the ports were cancelled. Much more likely than not it was not the cruise line/ships decision. It's called cruising, not porting so even tho it is upsetting to miss a port, you should still enjoy cruising and being on board a ship.

Thumbs Up 3

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kdlady 1 year ago

Your cruise line clearly states that they can cancel ports at will if the conditions warrant a change, and they are not obligated to compensate you for it. It's unfortunate, but they did nothing wrong.

Thumbs Up 5

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cruising2004 1 year ago

Sorry you were disappointed with your cruise.

Thumbs Up 0

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javawoody 1 year ago

The cruise line book’s excursions through independent companies, and only those companies can cancel. The Victoria port is only a 3 hour stop. If you’re going to write a negative review, at least get your facts right.

Thumbs Up 4

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javawoody 1 year ago

Thumbs Up 0

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NCLARRY 1 year ago

Nobody likes it when ports are cancelled but it’s happens. Don’t let it ruin the rest of your cruise.

Thumbs Up 2

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AuntPinkie 1 year ago

Sorry you were disappointed.

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