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121 Quantum of the Seas Reviews

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3.1

Let down royal C by catherine123

Sail date: / Traveled as: Couple
Ship: Quantum of the Seas / Destination: Asia & Indian Ocean

For a first time cruise I was really let down disappointed having been the first I would say in overall it's put myself and partner off to cruise again along with others on the ship saying the same worst cruise they have done and done plenty

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4.0

Don’t get tied up with... by mcbrearty75

Sail date: /
Ship: Quantum of the Seas

Don’t get tied up with the poor reviews on this boat. We had a great cruise last week, despite missing Nagoya due to typhoon Soulik. It is true the Chinese culture is very different from our own, but I can’t help feeling those leaving from Southampton feel the same about us Brits. On Quantum you get get plenty of space in the bars as the Chinese just don’t use them, the bionic rebots lay largely idle all week. The only downside being the offering of English speaking excursions which was very poor. I would recommend making your own arrangements. This boat has loads to do, we know having spent 5 of our 7 days at sea due to dodging typhoons. A great way to sea Shanghai and Japan whilst getting the quality of RCCL.

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4.7

Roundtrip Shanghai by downonmyuppers

Sail date: / Traveled as: Couple
Ship: Quantum of the Seas / Destination: Asia & Indian Ocean

The staff etc were brilliant but as this is a cruise from China we were a very small minority of Europeans there just before the F1 race. They take over and are rather noisy and pushy.

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5.0

Loved the ship, and loved... by kristinlovseth

Sail date: /
Ship: Quantum of the Seas

Loved the ship, and loved the crew. We did a 5 days cruise to Japan from Shanghai, since we were in a jr. Spa suite we had access priority boarding, and to Solarium, solarium bistro for breakfast and Coastal Kitchen for dinner. The food was great, and everybody was so friendly. I will gladly do another Asia cruise (in a suite)

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4.0

Beautifull ship with a twist... by pykis

Sail date: /
Ship: Quantum of the Seas

Beautifull ship with a twist now that its sailing from China. Loved every minute on board. Only negative/positive side is that they restricted solarium for silver and gold cards only.

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4.0

Quantum of the Seas is... by BaikG

Sail date: /
Ship: Quantum of the Seas

Quantum of the Seas is indeed a lovely ship with new technology and features. However, it wasn't always a pleasant experience. I would have given the cruise 2 stars if I hadn't booked a Junior Suite. At embarkation, the crowds were huge as the terminal opened. There are porters outside and if you are either a foreigner, suite guest, or a member of Crown and Anchor, then you will be led straight to the front of the line for check in all the way to ship. Dining was also really bad in the main dining rooms and buffet, but the specialty restaurants, Café@Two70, Cafe Promenade, SeaPlex Dog House, and the suite-exclusive Coastal Kitchen (Carla is a great server) were amazing. Also note that the use of Solarium and breakfast at the Bistro is for suite guests only. I personally liked all the entertainment onboard, the FlowRider and climbing walls aren't very popular so you can get numerous turns. On the other hand, Xbox, ping pong, foosball, and bumper cars are always packed and some groups stay for hours at a time. The crowds didn't bother me very much until the penultimate night of the cruise when there was a fight between 2 Chinese men in the theatre and security took 30 minutes to show up. To recap, the cruise is very cheap, but you get what you pay for.

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4.0

A beautiful ship. Shopping was... by kuankuen

Sail date: /
Ship: Quantum of the Seas

A beautiful ship. Shopping was a very pleasant experience where they provide price guarantee. I bought a watch during my October cruise and subsequently found that the watch was selling at a much lower price on a Princess cruise in December. I contacted Royal Caribbean customer service and the company kept its promise and refunded the price difference to me. Total satisfactory for my shopping experience. Standard Dinning was much inferior compared to other cruise ships unless you go to the specialty restaurants. The buffet food quality and selection in the Windjammer Marketplace was very very bad. The shows were good and enjoyable. Overall experience was good and I enjoyed this cruise. They really need to improve the dinning experience for the passengers.

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4.0

Gorgeous ship. This alone made... by Navlek

Sail date: /
Ship: Quantum of the Seas

Gorgeous ship. This alone made the cruise worthwhile. Food is excellent on board. Fortunately, had made dining reservations prior to embarking. Buffet outlets are chaotic during peak dining periods.RCL Shore tours were not impressive and poorly organised.

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2.0

Far below expectation by PeterZopes

Sail date: / Traveled as: Couple
Ship: Quantum of the Seas / Destination: Other (Asia/Africa/Middle East)

The ship itself is beautiful but the service was horrible. Waiting time of 30 minutes in the restaurant without any action towards us. Only after calling the supervisor, she served us and it was good. No drinks offered around the pool, only self service at the bar with one bar tender only - you may imagine the waiting time. At 9 p.m. all 3 bars on deck 14 closed - at 30° C sitting outside was not possible due to films shown instead of serving drinks and offering music.

Most of the musicians seem to have left the ship latest in Singapore - very poor live music, nothing in the pool area. 

To get a reservation in the Grand was impossible during 9 days. The official dress code here is formal, but most of the guest (mainly chinese) where sitting there in tank top and flip flops. In the other restaurants used tables have not been cleaned up so we were sitting surrounded by empty dirty tables.

And at the end, the disembarkation was a big mass - due to a delay in arrival we had to leave the ship all together resulting in 2 1/2 hours standing and slow walking into the terminal, which is not at all suitable for this size of ships.The reason for this disembarkation was a big party with RCL officials and chinese state officials to celebrate to arrival of the ship at its new home.

This was our first RCL experience……… after 5 trips with NCL. I think NCL did regain us as customer, because such a mass we never experienced there.

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1.0

Beautiful Ship, but worst experience ever by DiamondMember42

Sail date: / Traveled as: Couple
Ship: Quantum of the Seas / Destination: Other (Asia/Africa/Middle East)

absolutely beautiful ship.  Truly horrible experience with staff.  No one can help on any issue.  Even to get a replacement bar of soap, the room steward told me "to use less"...  Dining experience is awful.  Lines, lines and more lines - with reservations.  No ice, no dessert, missing waitresses who never come back...  Menu mostly the same no matter what restaurant you choose.  The headliner show Mama Mia had exited the ship prior to the sailing without a replacement.  RCCL cheated us out of our shipboard credits again (same thing happened last year on a South American cruise).  I showed an email confirmation of the perks to the desk personnel, they said they could not help.  They never helped on anything, and didn't correct the extra billings on the statement.  Life is too short for such nonsense.  After forty some cruises, and being a Diamond member for the past decade, it's goodbye to RCCL, even though the ship is so beautiful, but the staff are truly non-caring.  I'd rather stay home.  I'd rather give the ten grand to the zoo, at least those monkeys smile.

 

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3.0

This was the maiden sail... by GregTan

Sail date: /
Ship: Quantum of the Seas

This was the maiden sail in Asia so was so welcome in some ports. The ship was beautiful, entertaining and of modern technology. Unfortunately our beautiful memory during the trip was overshadowed by poor management of embarkation and disembarkation. Understandable as this was the first time they handled such a big ship. Embarkation process very inefficient, spent almost 3 hours to be onboard and the disembarkation at Shanghai even worse, 5 hours to be in a taxi.

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4.2

Expected more but still good by ethanol95

Sail date: / Traveled as: Family (older children)
Ship: Quantum of the Seas

It was a 3 night roundtrip sailing to Port Klang from Singapore during its repositioning to China.

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3.0

love ship and crew, dont like destination by RealtorValentin

Sail date: / Traveled as: Singles/Friends
Ship: Quantum of the Seas / Destination: Other (Asia/Africa/Middle East)

i was on same boat 2 times before, i love this ship and crew, but i was never know fact this is crossing will be involved with pirates area in yemen, fact we have security on board with army ''TOYS'' made me nerveous from time it is was annonce and last 6 days of cruise from 16 days i was not feel comfortable, from over 30 cruises i take it is was first time in my life situation ..alsoi i was very unhappy with noise in my room 10230 in previous cruise on may 2nd and after this similar line 12230 with pneumatic sounds noise on middle of night, made me feel tired and dont sleep well for week, it is finally was resolved on this cruise, but i already was feel exosted from non sleeping for 1 week, i got same size room just diffrent side of ship 8630 and it is was not noise,, also royal caribbean was ssold for this cruise internet service, which was not working for many days at all, and few days in and out all time, mot only slow.. only highlights of this cruise was great captain Sresco Ban and cruise director Ken Rush who made as feel optimistic..i also meet couple from russia room 13210 who come from moscow and dont read and dont speak any language exsept russian, unfortenatly on this cruise was not one person from personal was able to translate for this guest programm, so i did assist this couple during this cruise, i think if company selling cruise russian speaking clients, should have programm and menue in restaurant at least omn russian language ,in case dont have russian ambassador...if i have knowledge about this destination and pirates area i will not booking this cruise, we all passenger on board was nerveous for 6 days after we learn about this situation

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5.0

best cruise ever on Quantum of the seas by Realtor Valentina by realtorvalentina

Sail date: / Traveled as: Singles/Friends
Ship: Quantum of the Seas / Destination: Transatlantic

Hello everyone, this is Realtor Valentina Aved from Palm beach Fl ,I lover cruising, but most I love modern Smart ship by Royal Caribbean international Quantum of the seas. I is my second transatlantic crossing on same ship with same captain Specko Ban ""Felix Great ship,friendly crew,excellent food,best entertainment and port of calls! Highly recommend to anyone who looking cruising on Quantum of the seas!

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5.0

Great Ship by danielalonzo

Sail date: / Traveled as: Couple
Ship: Quantum of the Seas / Destination: Caribbean - Bahamas

It is amazing.  The ship was so great.  We had read reviews where people claimed that service was awful, crew members rude etc.  We found that the crew was great and very helpful.  We had to change and schedule show times.  No problem customer service was patient and helpful.  We had to change meal times again no problem.  We could not have had a nicer cabin steward.  For the most part sevice in the dining room was great.  It would have nice to have more variety in Windjamer.  But it was great to see the hand washing stations.  Two concerns  one  there is a dress code in Grande.  We thought that was nice, but it needs to be enforced.  Too many men allowed in not dressed appropriately.  They were given coats to wear but it seemed like a joke to them.  Some guys just wore the coats over their shoulder and then quickly took the coats off after they got inside.  That distracted from formal setting.  Two sometimes dining room waiters spent more time talking with each other rather than attending to the dinners.  At least one waiter was so hard to understand that I ended up with the wrong desert - no big problem but I really wanted a certain item.  On the other hand there were waiters who made you feel as if you were the most important people aboard.  We loved the classical music seminar.  I do wish that there was a way one could see some type of master schedule of shows, entertainment and movies so that one could better plan their day with meals etc.  But the most amazing thing was even though there so many people aboard the ship did not feel crowded.  We were always able to find places to relax. We also were impressed with the way we were able to get on  and off the ship.  Took very little time especially at the end of the cruise.  With so many things to do we ran out of time.  One thing that could help with the experience - on RC private island - it would have been nice if the beach sand could have been raked.  The broken shells were horrible. But over all the cruise was great.

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1.0

Worst Cruise Ever.....Worst Ship Ever by judyk01949

Sail date: / Traveled as: Singles/Friends
Ship: Quantum of the Seas / Destination: Caribbean - Southern

I have been cruising with Royal Caribbean exclusively for over 15 years.  I have loved every cruise I have been on.  I loved the Voyager, I loved the Explorer...Loved the Oasis.  Hated the Quantum.  This was the worst cruise I have ever been on.  Restaurants horrible.....all the technology did not work.  Shows horrible had to stand in line for more than a half hour to see anything (not worth the crowded lines to see a show).  Cruising should be relaxing not standing in line.  No show is worth this stress.  Leaving the ship was the worst experience of my life.  Hundreds of people trying to get suitcases and go through customs at the same time.  Treated like a her of cattle.  I could not wait to get home.  Don't Cruise southern carribean in April all the beaches were full of seaweed.  After all these years with Royal Caribbean we are looking for another Cruise line.

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5.0

Went on the ship for... by davest

Sail date: /
Ship: Quantum of the Seas

Went on the ship for anniversary When it was here in America. Food was great the staff was fantastic the shows are great. I don't know why the retractable roof did not open once. And the weather was perfect the whole cruise and at every port and out to sea One thing that I did not like was at the pool people went out early in the morning put towels down and took off. This happened on the whole entire pool deck. I complained and nothing was done. This never happened on the Oasis or the allure.

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3.0

A wonderful cruise! by cvoshart

Sail date: / Traveled as: Family (older children)
Ship: Quantum of the Seas / Destination: Caribbean - Bahamas

Beautiful ship with many amenities. Something for everyone.

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5.0

Great ship lots of stuff... by Mike787

Sail date: /
Ship: Quantum of the Seas

Great ship lots of stuff to do. Clean and friendly staff. Make sure to let the crew know if their is anything they can do to help. Drink packages are also a must!

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1.0

Worst service ever by AshburnMike

Sail date: / Traveled as: Family (young children)
Ship: Quantum of the Seas / Destination: Caribbean - Bahamas

For being a technologically strong ship, there were many bugs in their wifi system. My wife could not get her texting to work properly. We bought the 2 device package but could not get my wife's texting to work. The staff needs to be trained better. Many of them don't smile and can be very rude. The rides like Northstar and other activities always have schedule changes without any notifications. Also, if you are first timer to Quantum of the Seas or RCCL and have young kids, immediately have the guest services turn off the kids sea pass from charging to the room. The guest services staff says that is the default to allow kids the ability to charge anything non-alcoholic to charge to the room. My kids were able to charge up to $80 in arcades. The staff member suggested that I should supervise my kids better. Most of the staff are clueless about their ship's amenities and procedures and thus give conflicting informations. I also bought the ultimate drink package due to the fresh squeezed orange juice and fresh smoothies, etc. However, they seemed to run out of the ingredients often. This cruise was more expensive than others that I experienced, but the staff service is just not worth the price.

 

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