I was NOT a Royal Caribbean from an awful experience I had on a formal cruise on the Allure some years back. I have since changed my mind about the company. You have definitely improved in customer service because your company rated way below average in that department in my book.
Embarkation
5 out of 5
Every single person at Pier 91 gave outstanding customer service from the port employees to Th Royal Caribbean staff. It was outstanding!!
Ship experiences
Food and Dining
5 out of 5
The dining room experience made my trip...I want to give special recognition to Renato, Heera, Ikomang, and Maria in the My Time American ICON dining room. EVERY SINGLE NIGHT they made my dining experience amazing. They went over and above to make sure I was taking care off. I didn't go to any specialty restaurants for dinner because i wanted to see my wait staff for my time dining. I made reservations every night ahead of time which I found really helpful in planning my activities. They truly made my Alaskan cruise my best cruise yet. I'm going on an Alaskan cruise next August on NCL and I will compare the 2 companies. I hope your company gets a 5 star in the end.
Onboard Activities
4 out of 5
Movies, Solarium, casino, live show entertainment.....
Entertainment
5 out of 5
excellent entertainment....
Service and Staff
5 out of 5
Again Renato, Heera, Ikomang, and Maria in the American ICON were superb!!! I just can't say enough about their service. Please recognize these employees....
*Cruiseline.com is not a booking agent or travel agency,
and does not charge any service fees to users of our site. Our partners
(travel agencies and cruise lines) provide prices, which we list for our
users' convenience. Cruiseline.com does not guarantee any specific rates or
prices. While prices are updated daily, please check with the booking site
for the exact amount. Cruiseline.com is not responsible for content on
external web sites.
Contact us
Submitting...
Need help from a personal vacation planner?
Loading...
Find the perfect cruise with weekly tips and cruise deals for as little as $30/night!
Sign up for weekly cruise deals
Join other subscribers and get the best
cruise deals of the week in your inbox every Thursday.
