Would not book this again as felt for the money was extremely overpriced. We very much enjoyed seeing what we did and most of the staff very friendly. Issues besides overpriced is lack of enough staff to have things run smoothly, and any issues they seemed to not be able to deal with or rectify.
Embarkation
4 out of 5
Decent but lost luggage issues, paid for options did not receive
Ship experiences
Food and Dining
3 out of 5
Less staff in main dining areas thus longer wait times and less quality of service. Food had very little variety and was standard.
Onboard Activities
2 out of 5
Fitness center nice and clean
Pool(s) tiny/small amount and packed for ship size
Most activities cost $
Entertainment
3 out of 5
Musicians good at a variety of types/genre of music.
Stage shows turned us off with political slants added in unnecessarily.
Children's Programs
4 out of 5
Teens enjoyed having a common place to meet
Service and Staff
3 out of 5
Room steward-excellent
Waiters-about half excellent and about half average to poor-main dining room definitely under staffed
Customer Service-average to below
Cruise Next-poor
Ship Quality
4 out of 5
Well maintained ship-it is new
Cabin / Stateroom
3 out of 5
Good cabin
Beds comfortable
Refrigerator broken-took 3 days and much follow up to get replaced
Mini-bar confused we were charged as those all included in our package-worked with customer service several times yo resolve.
Ship tip
Be ready yo have extra charges. Do not book CruiseNext unless you are absolutely sure and have a knowledgeable and experienced staff helping you.
Tender-did not know we had to sign up but not much of an issue thankfully.
Train to Monaco very packed on the way there -helpful people at train station. Signs be careful of pick pocketers.
So much to enjoy.
Sagrada Familia -get tickets and go early. Wonderful tour-amazing experience.
Parque Gruell-buy tickets ahead of time. Is a hike up hill to entrance.
Mini bar items are not included in any package. It's clearly stated in the terms and conditions. Not included on Royal, Princess or Carnival either. Neither are drinks ordered through room service. That's on you for not reading what's included.
So your lack of research and knowledge of cruising is somehow the cruise lines fault. Is this your first cruuse? I've been on many NCL cruises, and I haven't had the issues you have had nor did I make a big deal with minor inconveniences.
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