I will not use this cruise line again. NCL does not respect promotions and it has poor Guest Services.
The ship is expensive, crowded and it is a machine to extract money to passengers.
The ship has poor layout with no space to seat, good cabins, poor entertainment, activities that are difficult to use. If you want better food, you have to use specialty restaurants.
Embarkation
3 out of 5
Good, but incomplete. Later, I received a letter in which Gust Services required additional information.
Ship experiences
Food and Dining
2 out of 5
The buffet area was always crowded, it was difficult to find a free table. The variety and quality of food has decreased in comparison with other NCL cruises (I took one last year).
Onboard Activities
1 out of 5
Entertainment
1 out of 5
Service and Staff
2 out of 5
Room steward was efficient.
Frustrating Guest Services
Points from NCL credit card were not recognized.
In a previous NCL cruise in 2023, I was convinced that having an NCL credit card was a good thing to accumulate points and use them for money to spend on board. Before the cruise, I had accumulated 80.000 points, equivalent to $ 800.
a. 15,000 + 5,000 points ($200) were transferred to Cabin 11709 and appeared in the account.
b. Three transfers of 25,000, 25,000, and 10,000 points ($600) were made to Cabin 11707. In the ship, the area of “Guest Services” said that only one transfer (and not two) of 25,000 points had reached NCL.
I showed them the receipts printed with the NCL logo from the Bank of America website. They did not care. I spoke with Maximilian Gertz and Shailesh Walunj, who said I had to contact the bank. They gave me Case No 72240. They did not allow me to talk with their supervisor. NCL should fire those employees because they cannot be in a customer service area.
I have all the evidence that the bank transferred those points. In other words, they stole $250 from me that I could have used to pay onboard expenses.
Ship Quality
2 out of 5
The layout is a disaster.
There is no place to stay, to sit down. The Observation Lounge is crowded, in decks 6 or 7 you have to pay for a drink if you want to seat. The buffet area is crowded at anytime.
Cabin / Stateroom
3 out of 5
Acceptable
Ship tip
Do not sail in this ship and company, look for a better option.
I read your review, and your one previous. You chose two sister ships and expected different outcomes. Also it seems like you didn’t like any destination across the two cruises. Perhaps cruising isn’t for you.
I find it interesting that on decks 6 & 7 that you have to buy a drink in order to get a seat on these decks. Is that a hard and fast rule or just that they save seats for paying guests first? If you went to those decks when it wasn’t busy, would you be allowed to sit or would they say the only way you could have a seat is if you buy a drink?
Anyway, thank you for your review. I’m sorry you had a bad experience.
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