Loved Alaska but hated the ship experience

Item: Norwegian Sun
Rating: 3
Author: MJthomas

Norwegian Sun Cruise Review to Alaska - Inside Passage

MJthomas

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 8

Overall rating:

3 out of 5

Verified Review

9 Night Alaska: Glacier Bay Skagway & Juneau (Seattle Roundtrip)

Sail date: May 20, 2024

Ship: Norwegian Sun

Cabin type: Inside

Cabin number: 9140

Traveled as: Couple

Reviewed: 3 months ago

Review summary

we have sailed Norwegian before and had a great cruise but this was a total mess and not fun. the leadership on the ship needs replaced and the port times need to be adjusted to what the port has to offer. the first two stops were way too long because there was nothing in port to do unless you paid a small fortune for an excursion. the buffet was horrible and the sports bar did not serve food until 10 pm at night. the main dinning rooms were ok and usually had plenty of seating.

Embarkation

4 out of 5

very easy and fast

Ship experiences

Food and Dining

1 out of 5

the buffet was horrible and the management of the staff was poor. most of the time only one bar tender and service was limited. this ships crew were great but the leadership needs to be replaced with competent people who know how to manage.

Onboard Activities

2 out of 5

more time spent on bingo and deal or no deal than on providing good entertainment

Entertainment

3 out of 5

the ones that did perform were good

Service and Staff

4 out of 5

the staff did what they could and did a good job but were not managed well and needed more help

Ship Quality

2 out of 5

poor layout