No more NCL

Item: Norwegian Sun
Rating: 3.5
Author: kfr57

Norwegian Sun Cruise Review to Panama Canal, Central America

kfr57

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 20

Overall rating:

3.5 out of 5

Verified Review

20 Night Panama Canal: Mexico & Costa Rica (Miami To Seattle)

Sail date: April 21, 2023

Ship: Norwegian Sun

Cabin type: Oceanview

Cabin number: 7011

Traveled as: Couple

Reviewed: 1 year ago

Review summary

Customer service is almost non-existent on Norwegian Sun. We had an issue with water flooding our stateroom. We went to the customer service desk five times before actually getting to speak to someone that was helpful. We spent an extra day in Cartagena because the ship lost power. There was no air. That was the day our room flooded. Because of the extra day in Cartagena, they canceled our stop in Costa Rica, instead sending us to Colon, Panama. They kept El Savador on the itinerary, which was a terrible port, dirty and scary. We didn’t understand why they would choose this less-desirable port over Costa Rica.

Embarkation

5 out of 5

Smooth and organized

Ship experiences

Food and Dining

4 out of 5

The specialty restaurants were great. The Garden Cafe’s food was good. You serve yourself with metal spoons that got so hot, it would burn you trying to get food.

Onboard Activities

1 out of 5

Entertainment

2 out of 5

The entertainment was fair

Service and Staff

2 out of 5

They were present, but not helpful.

Ship Quality

2 out of 5

The Garden Cafe area is very poorly designed. Did not flow well at all. One side of the drink station was broken for most of the cruise.

Cabin / Stateroom