Norwegian Star Cruise Reviews - Reviews

It all started at the embarkation port when we had to wait for 11 hours for a spare part to fix the ship, followed by a rocky sailing night because the captain had to make up for the lost time.  Yet nobody from the crew saw it fit to apologize or even recognize the incident.  I also had to wait for my checked luggage to arrive late to the cabin and only after I had to endure the rudeness of the desk staff.  My birthday cake never arrived and nobody even realized that or apologized for it.  Most waiters (except in the specialty dining restaurants were not trained or knew what a black label drink was. To make a long story short, the cruise staff was highly disorganized and some bordering on incompetence.  Disembarking was another painful experience due to the lack of organization and care about the passengers.

First off you guys messed my cruise by saying you refunded me 500.00 when my first reservation expired so I payed an extra 500 without seeing it back will be fighting it with a lawyer and my onboard credit I was promised never was given saying I'll get some back after the cruise not seen a dime and the service on the boat was horrible waiting 20 min to get a drink and people were rude I will never use norweigian or you guys ever again I've voiced my concerns no calls to make a dissatisfied customer happy very upset.

We have cruised many times and this was the worst cruise ship we have been on.  The food was ok. The bacon was raw and you stood in a huge line to get your omelet,  .the best thing on the menu was prime rib and that was just ok. If you wanted a drink from the bar you had to stand in line for 15 minutes.  If you where lucky they hadn't run out of the ingredients  ( on the first day). You could order a simple mixed drink 3 times and it would taste different time. The entertainment was pretty good.  I've seen alot better than what they had.

From the very start this was a poor experience. The check in process was not good. Then we left late due to the propulsion system being messed up. I researched to find the cruise line knew this was an issue prior to us getting on board. That's awful and really tricky. I will not do business with Norwegian again. The food was horrendous except for Ginza. That was good and we ate there nearly every night. The rooms were well maintained I have to say. The service was the worst part about the whole trip. The staff was rude and had zero customer service skills. There were two people on the ship that did well. Doreen in 5 o clock somewhere bar and Elena at the coffee place. Unfortunately this is a direct reflection on your company. As far as cheap cruises goes, they were not spectacular either. We could have booked directly with Norwegian and gotten a balcony room for about $75 for both my fiancé and I. That was a facade. I also tried getting my rebate when I got home and ran into issues. I called in and spoke to Nissana. This agent was rude, condescending, and had no understanding of empathy over the situation. I was told originally the credit would automatically apply only to find out that wasn't the case. I spoke to an agent while on the ship who also misinformed me. This led to Nissana who didn't care about what I'd already gone through. I escalated and spoke to Dianond who treated the situation more than adequately. She ensured I received the rebate/credit.

Overall, the experience was less than desirable and I'm not sure I will ever cruise again for fear it would be similar to this one. 

There The cruise was very enjoyable.  The food was good, the shows were good, and the other people were enjoyable.  The did not stop at Miami; but, there were problems with the propeller.   

Having taken this cruise, recently we have to say it was a pleasant experience for us both, good points very good value for money, food, drinks, shows, all excellent, Bad points, ship was returning to Florida and was doing a lot of maintenance on its way to Florida the pool was out of use for over six days, and then the ship had an engine problem and was unable to proceed to Miami and had to go to Tampa with the loss of a day on board, and extra expense to stay in Tampa, they have offered us 15% off our next cruise that we find totally ridicules for the in convince caused and would have expected a lot better for NCL, The staff over all were very good, especially the cabin crew, and  restaurant/bar, but when on vacation we need to see more staff smiling and this was not the case, some were very good and some not so good this people need to take a customer care course and then maybe we will see them smile it makes a lot of difference,  will we go again yes,       

as just stated above, such a nice ship and great food both at buffets and indoor dining rooms. however, I had major problems with gift shop clerk who overcharged me $30 for cigarettes and she got so huffy when I pointed out her mistake. she stomped off to get manager..........etc.....took 3 days to get my account settled..and same thing happened at topsiders bar..........was overcharged 50% on drink of the day.....again the bartender was so rude that a nice pinoy waitress took over for her........I never saw the bartender again....... the live shows were awesome, not only ships show crew, but a 4 seasons tribute group, an electronic strings group, a fantastic juggler and comedian and a wonderful  acrobatic duo.  .we caught the southern fringes of hurricane jaoquin with 35 foot seas and equal winds  but the captain slowed the ship down to make the ride more comfortable. due to thruster problems we could not dock in Miami, instead we went straight to tampa one day early. however, we could not stay on the ship and were taken to a wonderful Marriott hotel with $100 food vouchers.... and one night cruise refund and 15% discount on future cruise.....again, a very poor example of how a crew handled the situation but they compensated by taking us to a nice hotel..........it would have been great if the migration from ship to hotel had been handled more professionally........otherwise, it was a great 13 night cruise and I realize people will always be people.........I have always cruised RCL and this was my first NCL cruise but I think I would be willing to give them another chance!!

This cruise was quite an experience with the itinerary being as wonderful as it gets with the cruise starting in Copenhagen,Denmark with stops in Netherlands,England,Scotland & Ireland.There was so much history witnessed during our 12 day cruise.

Late to ports, tours shortened but the price not changed, missed port, disorganized launch access, food not changed in breakfast buffet line.  We should be Gold level members but Norwegian has lost 5 of the 8 cruises we have taken with them so we were denied the Gold member rewards.  We complained onboard and were told we had to prove we took those 5 cruises but gave no suggestions as to how to do that!

been on princess twice to mexico, holland america once to alaska, but norwegian star worst ship we've been on. inferior crew (steward was good, several dining room wait staff were good) overall - discourteous and unfriendly. worst of all, food was poor in comparison with princess and holland america. never again.

Shore excursions need to be better organized; we were often late for our excursions.  Worst yet, if the excursion was scheduled for 9 a.m or later and we were late by almost an hour, we would be traveling with an empty stomach for most of the tour.  A good system is to have shore excursion participants assembled in an assigned area then send them ashore as a group.  For example: when we had to have our passport stamped, we should have people lined up according to the time of their tour; the same applies to tendering.  

We liked the Freestyle dining options with no requirements to dress formally, as we like to travel light and don't want to be dragging around gowns and suits. We took the ship's shore excursions in St Petrsburg, Russia, in lieu of doing it ourselves and obtaining our own Russian visa. The first all day tour was ok, but rushed with no oportunities to take good photos. The second day excursion stopped at souvenir shops instead of giving us opprtunity to take photos of the Hermitage and Winter Palace. The stop in Stockholm was very short, from 10 am-3:30 pm only. We did the shore tours ourselves on most of the stops and saw a lot more and saved money.

Excellent experience. The staff in Norwegian Star made the difference, specially in O'Shannon Bar abd Grill. They were always ahead in service making us feel very welcome.

Ampliamente recomendable el crucero por el báltico. Las ciudades en donde paramos son fantásticos. Copenhagge, Tallin, Helsinki, Estocolmo y watermund. Son lugares que valen mucho la pena conocer y abordo de un crucero como el norwegian star, la experiencia se hace mas interesante. El crucero no es muy moderno, pero esta en excelentes condiciones y tiene muchas actividades y zonas de esparcimiento. El freestyle te permite manejar los tiempos a nuestra conveniencia y comer en distintos restaurantes de especialidades. 

Greatly enjoyed the ports of call but the cruise line left a lot to be desired.  Food was just alright nothing great and the entertainment was just alright nothing outstanding.  Loved all the cities and the shore excursions.  Would not cruise with Norwegian again

We are swimmers, but swimming pool is small and was always filled with kids diving/jumping (not allowed) without a monitor. No adult-only swimming area. We found food to be less enticing than on a previous NCL cruise. Disembarking in ports was disorganized. Excursion/Customer service people were rude and unhelpful to passengers who had booked non-NCL tours. 

We had an exceptional cabin steward, who made up for the numerous negatives we excerienced.

we loved every moment .the staff the  food the etertiment was excelent we will recomend it to all our friends

we wish we would have more time in Stockholm 5 hours is not enough to see this beatiful city

Overall, a great cruise.  Ports were excellent.  Love the Free Style Dining.  Gave the cruise a 4, due to our "suite," which i would only have given 1 star.  We paid to upgrade to the mini-suite, which was nice enough.  However, our room was immediately below the "teen club" which made a tremendous amount of noise, both day and night.  We could hear kids screaming, jumping up and down and it sounded like they were pounding with hammers on the floor.  Prevented sleep on several nights.  I complained, and the noise level increased.   Someone should warn customers about rooms like this. 

we are cruise lovers and have had many good experiences travelling in this way. This was our first Norwegian cruise and really loved it. Besides beautiful cities visited, the ship was very entertaining, food was DELICIOUS, in all restaurants.  Totally recommendable 

The Norwegian is an absolutely beautifully decorated ship, loved the French decor in the dining room.  The staff was terrific, friendly, great speaking English and kept the entire ship spotless.  The entertainment was definitely comparable to Royal Caribbean, loved all of it.  The other activites were so much fun, educational and for any age group.  Food, desserts and drinks was fantastic!  Our devoted cabinman was Sang who was wonderful, he even surprised my husband David with a towel alligator on his 70th birthday, which everyone in our area saw and loved.  The pictures of that are the best!  Only wish debarking in Russia had been smoother, it was crushing and terrible.  Perhaps let off excursion people according to the time.  We were 1 hour late for ours, and the Russian custom people seemed slow.  Otherwise, we have recommended this vacation to everyone.  Good job!!!!