Norwegian Star Cruise Review to Europe - Northern Europe

Contributor Level: Third Mate

4-6 cruises


Helpful Votes

3 out of 5

Pleasant but disappointing

Sail Date: August 28, 2015

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Balcony

We are swimmers, but swimming pool is small and was always filled with kids diving/jumping (not allowed) without a monitor. No adult-only swimming area. We found food to be less enticing than on a previous NCL cruise. Disembarking in ports was disorganized. Excursion/Customer service people were rude and unhelpful to passengers who had booked non-NCL tours. 

We had an exceptional cabin steward, who made up for the numerous negatives we excerienced.

Cabin / Stateroom
This was a "to be chosen" cabin. It is below the swimming pool, so balcony with door open had music from swimming are during the day. Bathroom was large enough, but balcony, under an overhang, seemed to get wet when it rained.
Embarkation and Disembarkation
Embarkation in Copenhagen was very smooth. At ports, disembarkation seemed a little disorganized and slow.
Ship Quality
Ship has 1 small adult pool, usually filled with children who don't use "kids pool." No monitoring about diving/jumping, so difficult to swim. No "adult only" swimming without constant loud music. Hot tub at end of ship was too far to walk and exposed in windy weather Rusting beneath railings.
Destinations and Excursions
Non-NCL excursions with Shore Excursions were very good - excellent guides. Our NCL excursions also had good guides. Stockholm tour featured Ice Bar - too much emphasis although interesting.
The $250 "excursion" package was per cabin and only could be used for $75/tour, so we could not use the entire amount (felt deceived by promotion)
Onboard Activities
Internet for entire cruise is limited to a single device, compared to other lines, which provide for 2 devices. Was slow at times.
Service and Staff
Cabin stewart Noel Moines was exceptional with suggestions, great towel designs, friendly and always helpful.
Server Joshir in Versailles restaurant remembered our preferences and definitley was our choice for table
Food and Dining
Food at sit-down restaurants was usually quite good, but the buffet restaurant food was mediocre. Compared to a previous NCL cruise, seemed less flavorful. Freestyle provides flexibility, but peak times can involve waits.
Copenhagen, Denmark
Warnemunde (Berlin), Germany
Trip to Berlin is a long day and much walking. The non-NCL tours seemed to have better guides, judging from discussions with other people.
Tallinn, Estonia
There is a lot of walking on cobblestones. Our guide was exceptional, but others we heard were not so good.
St. Petersburg, Russian Federation
Suggest small group tour (not NCL) as we had to wait for slow members several times.
Helsinki, Finland
It was raining, but we felt tour was too short.
Stockholm, Sweden
Late tour (12:30) meant a rushed time in Old Town since ship departed at 4:00.


The cabin was under the swimming pool area, which meant that people were scraping chairs and making noises early and late. As swimmers, the pool arrangement was a major disappointment - small with no "adult only" area.

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