Pleasant but disappointing

Norwegian Star Cruise Review to Europe - Northern Europe

Experience: 4-6 cruises
Reviews: 2
Helpful Votes: 27

Overall Rating:

3 out of 5
Verified Review
9 Night Baltic Capitals (Copenhagen Roundtrip)
Sail Date: August 28, 2015
Ship: Norwegian Star
Cabin Type: Balcony
Cabin Number: 11092
Traveled As: Couple
Reviewed: 2 years ago

We are swimmers, but swimming pool is small and was always filled with kids diving/jumping (not allowed) without a monitor. No adult-only swimming area. We found food to be less enticing than on a previous NCL cruise. Disembarking in ports was disorganized. Excursion/Customer service people were rude and unhelpful to passengers who had booked non-NCL tours. 

We had an exceptional cabin steward, who made up for the numerous negatives we excerienced.

Food and Dining

3 out of 5
Food at sit-down restaurants was usually quite good, but the buffet restaurant food was mediocre. Compared to a previous NCL cruise, seemed less flavorful. Freestyle provides flexibility, but peak times can involve waits.

Onboard Activities

3 out of 5
Internet for entire cruise is limited to a single device, compared to other lines, which provide for 2 devices. Was slow at times.


3 out of 5

Service and Staff

5 out of 5
Cabin stewart Noel Moines was exceptional with suggestions, great towel designs, friendly and always helpful. Server Joshir in Versailles restaurant remembered our preferences and definitley was our choice for table

Ship Quality

1 out of 5
Ship has 1 small adult pool, usually filled with children who don't use "kids pool." No monitoring about diving/jumping, so difficult to swim. No "adult only" swimming without constant loud music. Hot tub at end of ship was too far to walk and exposed in windy weather Rusting beneath railings.

Cabin / Stateroom

5 out of 5
This was a "to be chosen" cabin. It is below the swimming pool, so balcony with door open had music from swimming are during the day. Bathroom was large enough, but balcony, under an overhang, seemed to get wet when it rained.

Ship Tip

The cabin was under the swimming pool area, which meant that people were scraping chairs and making noises early and late. As swimmers, the pool arrangement was a major disappointment - small with no "adult only" area.

3 out of 5
3 out of 5
Trip to Berlin is a long day and much walking. The non-NCL tours seemed to have better guides, judging from discussions with other people.
5 out of 5
There is a lot of walking on cobblestones. Our guide was exceptional, but others we heard were not so good.
3 out of 5
Suggest small group tour (not NCL) as we had to wait for slow members several times.
3 out of 5
It was raining, but we felt tour was too short.
3 out of 5
Late tour (12:30) meant a rushed time in Old Town since ship departed at 4:00.
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