Norwegian Star Cruise Review to Transatlantic

Contributor Level: Purser

7+ cruises


Helpful Votes

4 out of 5

Good value for money,

Sail Date: October 06, 2015

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Oceanview

Having taken this cruise, recently we have to say it was a pleasant experience for us both, good points very good value for money, food, drinks, shows, all excellent, Bad points, ship was returning to Florida and was doing a lot of maintenance on its way to Florida the pool was out of use for over six days, and then the ship had an engine problem and was unable to proceed to Miami and had to go to Tampa with the loss of a day on board, and extra expense to stay in Tampa, they have offered us 15% off our next cruise that we find totally ridicules for the in convince caused and would have expected a lot better for NCL, The staff over all were very good, especially the cabin crew, and  restaurant/bar, but when on vacation we need to see more staff smiling and this was not the case, some were very good and some not so good this people need to take a customer care course and then maybe we will see them smile it makes a lot of difference,  will we go again yes,       

Cabin / Stateroom
Excellent, very happy with the service,
Ship Quality
Destinations and Excursions
Onboard Activities
Service and Staff
Food and Dining

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