Disappointing Cruise Experience due to Ship/Port
Norwegian Spirit Cruise Review to Europe - Northern Europe
14 Night Mystical Fjords (London Roundtrip)
Sail date: July 07, 2019
Ship: Norwegian Spirit
Cabin type: Inside
Cabin number: 9527
Traveled as: Couple
Reviewed: 5 years ago
Review summary
We had many issues on this cruise, listed below: 1) The ship itself is in need of serious repair. The decor is seriously outdated, many times dirty around tile (such as in restrooms) and needs to be cleaned up. We also experienced issues where the fountains were vibrating so loudly in the lobby that we had to leave the Champagne bar as it was so annoying. The boards on the 7th deck as we walked were bowing upwards and caused water pooling on the right side forward. It was serious, no one looked at it...they simply repainted the railing. There were numerous restrooms closed throughout the trip in public areas and we were told the piping was having issues. We also encountered major water on floor next to broken toilets in restrooms. The pool area is nice, but there was never a time to have BBQ outside (some due to weather) when there were days it would have worked. As far as destinations, we are seriously disappointed in NCL for not preparing us for the Amsterdam stop. This was the first time they made port in this area which was a long way from Amsterdam. This isn't an issue as long as you can get there. We went out and bought bus tickets at terminal to head to Amsterdam. From time we left boat until we got there...it was almost THREE hours. This cost us major time and we had no clue of the serious issue that was going to occur. Once back on board, I asked what happened and told the gentleman that I was thinking the cruise port said Amsterdam on our cruise documents which I printed way back in May. The gentleman was extremely rude to me and my wife (and we took down 3 emails to corroborate the scene that ensued). We said we "thought" it said Amsterdam and we've been to that port before. He told us "No, it didn't". I told him, I don't have it in front of me...he said "Well, I'm telling you, it didn't". I asked him if I understood him correctly that he was telling me what I had on my documents which were not in front of me...and he said "Yes, it does not say that". I wasn't saying it did, I was saying I thought it did. The number of people watching this were AMAZED at this customer service interaction. We were mildly upset when we walked up, and when we walked away, we were DISGUSTED. This stop was a nightmare, and it should have been better organized and discussed by NCL on the front end. With regards to the staff, wonderful as always. Gracia the waitstaff in Galaxy really stood out...so did Manu and Maya in Champagne Charlie's. The staff (gentleman we encountered was manager) at Customer Service and the ship made us really not like this cruise much at all. Has us considering other options for next year for sure.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
WAIT until it's COMPLETELY refurbished in dry dock
Ports of call
Ijmuiden (Amsterdam), Netherlands
Disembarkation
2 Comments
rydi8 5 years ago