AMT413
Go to the Observation Lounge - they have light breakfasts and snacks during the day!
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Norwegian Joy Cruise Reviews - Tips
677 Norwegian Joy Tips
BobaLou
Small pool; many chair hogs made it totally impossible to find seating on the sea days
patricktheman
I am making this complaint because for the terrible customer service I received from Norwegian Cruise Lines on 3/18/23 and the date I bought the cruise in July 2022. I booked a cruise for 3 people with Norwegian Cruise Lines in July of 2022 and our sail date was 3/18/23. My wife was denied entry to the ship because they said her passport didn't have the correct VISA attached to it, but when we booked the trip over the phone, I was VERY SPECIFIC about her passport not having an updated Visa attached to it. I told the salesperson that we were married, and she recently lost her Permanent residency card. I asked him for the 2nd time, “are you sure she can board, because her Visa to the US is expired but we have been married for 10 years and she just waiting on her lost permeant residency card? He said "Yes again" she be allowed to board with an Israeli passport. As long as the passport isn't expired. " He said if her passport isn’t expired, she will be allowed to board. What he didn't tell us was she can board but she will not be allowed back into the US after the 7 day cruise. Now this is terrible customer service and clearly he was just trying to make his commissions and didn't care about peoples livelihood. When we got to the port in Miami for NCL, my wife wasn't allowed to board the ship on 3/18/23. It was because her Israeli Passport had an old Visa attached to it. I told them I wanted to speak to the manager. I told the manager; I would have never booked and paid for a cruise for $5,500 on a ship that my wife couldn’t board. It broke my wife and son’s heart that we couldn’t board together. We booked this trip 8 months prior and were counting down the days since July 2022. My son is 12 years old and image if we boarded and his mom couldn't come back into the US. The manager was very nice at the port, she said to call the customer service number and I will get a full refund. She said he made notes on her end about the error. She was correct when we spoke to customer service person over the phone, she offered us a full refund for their mistake. She said I would get the funds back in 2-3 weeks on my credit card. I only received $2,000 back and I am still owed money. I called and asked for a full refund and now they are telling a different story. They are saying the Visa rules are very clear, that it was our mistake. Why would they give me a partial refund if it was my mistake. This complaint is in reference to my trip and I was offered and promised a full refund. I asked them to go back to listen to the call on 3/18/23 at 5:38 PM. I was offered a full refund over the phone. This is terrible customer service and if you promise something to a customer, you should keep your word. Please if anyone reads this please stay away from NCL- Norwegian Cruise Lines. Thanks Patrick
MTree
The elevators are some of the worst I’ve seen on a cruise ship. Consider taking the stairs if you’re only going a few levels up or down.
russon
Atrium too small. A lot of services have been stopped since the cruise shutdown. This was very disappointing.
Nursemargo35
Get a balcony cabin!
Catakins
Make your reservations for shows and dining before your cruise.Seafood restaurant and Elements were sold out by the time we looked.
tsjswede
During Sea Days, head to the Observation Deck on 15. Comfortable, nice and quiet with food and drink available during the day.
Sunnyway
No library. Wonderful Observation Lounge, which wrapped around the front of the ship and included a Starbucks and snack bars.
robin27
Go to Spice H2O. Great adults only area with huge hot tub
Mariak1944
Visit the Observatory deck in the morning. Dine at Manhattan’s. Board early to book shows and specialty restaurants.
Pottstown1959
Come late and leave early
gmcguire
Use the app pre sailing to book shows, but Cavern Club is a line up before the show…line up early. Every show is a different decade, most want to sit in front of the stage and it quickly becomes standing room only. We went straight to the bar seats. Our Newcastle Brown ale was being poured quickly. Enjoy the Boardwalk deck 8…
InnocentDaz
If you plan to book your own excursions make sure to not have them start shortly after you dock!
only4al
Take advantage of a balcony suite on a higher level.
Blackhawk
There needs to be better food variety and improved entertainment. Everyday game shows at the Atrium doesn’t cut it.
Wavynavy
Once you have settled in go to the screens found all over the ship and book your activities ahead so that you don't miss out. Look over the menus before choosing your speciality dinners.
JoM89
Bring enough cash for each port. The atm on the ship is $7
trhodes722
Take the time to explore the ship. Have a good time and don't let the little things distract for the overall experience.
Tazzy123
Please please at least check out royal Caribbean if you are going to spend your hard earned money on a cruise. We are still in line for disembarkation which was supposed to be at 8am and it is 1135 we are no where near getting off the boat
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