Waste of money

Norwegian Joy Cruise Review to Alaska - Inside Passage

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 61

Overall rating:

3.4 out of 5
Norwegian Joy

7 Night Awe Of Alaska With Glacier Bay (Seattle Roundtrip)

Sail date: May 04, 2019

Ship: Norwegian Joy

Cabin type: Suite

Cabin number: 15840

Traveled as: Family (young children)

Reviewed: 5 years ago

Review summary

We had hoped that paying the additional money to get the "Haven Experience" would be worth the money but it turned out to be a lot of "hype" by NCL. The boarding process was utterly chaotic and just to make a copy of some documents took over 15 minutes! We arrived at our "Penthouse" cabin and were appalled to find that the garbage can was full of garbage and the bathtub with hairs. Lots of apologies but obviously some crew member had used the room the night before. They did not fully clean the cabin just emptied the garbage and cleaned the bathtub so we were definitely leery about sleeping in the bed that night! They don't tell you that the special service elevator only goes to the 18th. floor and there are many Haven cabins on the 17th. floor so not practical to use the service. The ship left 2 hours late and consequently arrived late at the first port so generally a very casual attitude to timely arrivals in ports. The concierge service in the haven usually staffed by one person who was mostly, overwhelmed. The staff were generally very nice and kind, just poorly trained in many cases and overwhelmed. The menu in the Haven restaurant was exactly the same every day breakfast, lunch and, dinner with limited choices. I could go on but you get the picture and I wrote to the CEO and several NCL executives none of whom even bothered to reply. When company executives are so out of touch with their customers or so arrogant that they cannot be bothered to respond to legitimate complaints, the company in my experience (and i have been in business for over 50 years) is in . a very bad place. Sad as NCL in the old days used to be a good company that actually cared about its passengers!

Embarkation

1 out of 5
Chaotic

Ship experiences

Food and Dining

3 out of 5
Haven restaurant same limited menu every day.

Onboard Activities

3 out of 5
Entertainment was mediochre

Entertainment

3 out of 5

Children's Programs

4 out of 5

Service and Staff

4 out of 5
Very nice and kind staff but generally very poorly trained

Ship Quality

2 out of 5
Very peculiar layout (even some crew members agreed with me)

Cabin / Stateroom

3 out of 5
Cabin was filthy when we arrived.

Ship tip

Don't sail on this ship

Ports of call

Seattle, Washington

5 out of 5
No excursion great city

Juneau, Alaska

4 out of 5

Skagway, Alaska

2 out of 5

Cruise Glacier Bay

5 out of 5

Ketchikan, Alaska

3 out of 5

Victoria, British Columbia

5 out of 5

Disembarkation

3 out of 5
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2 Comments

dawn88    5 years ago

Have never had a bad experience staying in Haven so not sure if expectations were too high or just bad timing. We only travel concierge on all lines and have never had an issue. It may be pricey but I would definitely give it one more shot.

critter48658    5 years ago

Wow! Sorry to hear about your experience. I would think that the morning of the day you left someone checked out of your room. I would find it hard to believe a crew member used your room the night before. Still sounds like the rest of the cruise wasn't up to your expectations. And you're right they should respond to your complaints.

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