Waste of money
Norwegian Joy Cruise Review to Alaska - Inside Passage
7 Night Awe Of Alaska With Glacier Bay (Seattle Roundtrip)
Sail date: May 04, 2019
Ship: Norwegian Joy
Cabin type: Suite
Cabin number: 15840
Traveled as: Family (young children)
Reviewed: 4 years ago
Review summary
We had hoped that paying the additional money to get the "Haven Experience" would be worth the money but it turned out to be a lot of "hype" by NCL. The boarding process was utterly chaotic and just to make a copy of some documents took over 15 minutes! We arrived at our "Penthouse" cabin and were appalled to find that the garbage can was full of garbage and the bathtub with hairs. Lots of apologies but obviously some crew member had used the room the night before. They did not fully clean the cabin just emptied the garbage and cleaned the bathtub so we were definitely leery about sleeping in the bed that night! They don't tell you that the special service elevator only goes to the 18th. floor and there are many Haven cabins on the 17th. floor so not practical to use the service. The ship left 2 hours late and consequently arrived late at the first port so generally a very casual attitude to timely arrivals in ports. The concierge service in the haven usually staffed by one person who was mostly, overwhelmed. The staff were generally very nice and kind, just poorly trained in many cases and overwhelmed. The menu in the Haven restaurant was exactly the same every day breakfast, lunch and, dinner with limited choices. I could go on but you get the picture and I wrote to the CEO and several NCL executives none of whom even bothered to reply. When company executives are so out of touch with their customers or so arrogant that they cannot be bothered to respond to legitimate complaints, the company in my experience (and i have been in business for over 50 years) is in . a very bad place. Sad as NCL in the old days used to be a good company that actually cared about its passengers!Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Don't sail on this ship