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Norwegian Jewel Cruise Review to Panama Canal, Central America
14 Night Panama Canal Westbound (Miami To Los Angeles)
Sail date: December 09, 2016
Ship: Norwegian Jewel
Cabin type: Oceanview
Cabin number: 8564
Traveled as: Couple
Reviewed: 7 years ago
Review summary
Norwegian is its People, very hard working people. Only wish the company would support them. Food Quality has declined since my last Norwegian Cruise. Management makes it so hard for them tp please the customer. Entertainment good at night but during the day it is very poor. many at sea days with nothing to do , very boring. Customer relations is a joke on Norwegian as they try to avoid you and when you have a complaint, they try to give you a pasifier nothing gets done.
Safe in room never worked and maintenance was unable to fix it . they tried once but then avoided me on followup calls
. Customer service desk was always understaffed . Specialty resturants were very good especially Madurnos. the people were amazing !
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
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