Norwegian Jewel Cruise through the Panama Canal

Norwegian Jewel Cruise Review to Panama Canal, Central America

ronaldpandolfi

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 9

Overall rating:

3 out of 5

Verified Review

14 Night Panama Canal Westbound (Miami To Los Angeles)

Sail date: December 09, 2016

Ship: Norwegian Jewel

Cabin type: Suite

Cabin number: 11130

Traveled as: Family (young children)

Reviewed: 7 years ago

Review summary

It was a 14 day cruise with a great itinerary. We enjoyed all the ports.

We did face some problems on the ship (we have traveled with Norwegian several times and even on the Jewel to Alaska). Our bathroom flooded with flooded the entire room. We had to move rooms and then after a couple of days returned to our original room because we were sent to another room that was not fully functional and in the rear of the ship (too much noise that we could not use our balcony). I do wish we did not have to waste 2 days in moving from one cabin to another and then back. It was very stressful. The staff did try to do their best to accommodate us. We received a credit and dinner for the family at the restaurant of our choice. The Hotel Director also sent us a bottle of wine and chocolate dipped strawberries.

We have enjoyed many cruises with Norwegian, we do hope to return, but not on the Jewel.

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

The entertainment on the ship was low quality. The best entertainers on the ship were the Russian Acrobatic act.

Children's Programs

3 out of 5

Service and Staff

3 out of 5

The staff seemed like they were very stressed and exhausted. The atmosphere was very negative compared to other Norwegian cruises we have been on. Even some of the staff that we met in the past seemed unhappy on this ship. Perhaps, there is a moral problem that needs to be addressed with the the ship's leadership. The crew party was loud and obnoxious. I had to call 8 times to ask them to turn down the music. It wasn't until almost 2 am that they turned the music off. The party was not in the Spinnaker or other close lounges, but on the deck of the ship right above our room. Several other neighbors also called to complain about the noise.

Ship Quality

1 out of 5

The ship had flooding problems and other issues such as doors not working, temperature control malfunctioning and flooding in our room.

Cabin / Stateroom

1 out of 5

Ship tip

At night the ship was empty. This cruise had mostly elderly so that could be the reason. The crew party was right above our cabin which was very loud and obnoxious. I had to call 8 times to ask them to turn down the music.

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