Norwegian Jade Cruise Reviews - Reviews

I would definitely recommend this cruise. If I could make changes, I would add another day in Jerusalem and another day in Istanbul. There were many religious sites to see, and a longer stay at the ports would have been worth the extra cost to extend the itinerary.

never again on the Jade, and after 22 cruises on Norwegian probably never again on them

Join the excursions you'll enjoy them. The kusadasi, the Limassol, Haifa and Athens areas are the best tours one should take.

We loved every port and learned a lot, especially Kusadasi/Ephasus. While at sea, the entertainment and food was excellent. My only request was to have more trivia games at sea and not when at port as we missed a few while on an excursion.

A loyal Norwegian customer, completely dis-satisfied with the sinky cabins, (same smell in other cabins we visited). No water (J-traps) under the bathroom sinks, thus a constant sewer smell. Norwegian has reduced the Lattitudes awards by taking away the perks, no more 60 minutes free internet (they want you to buy it) no wine or champagne in room, no Lattitudes party, and they have changed the method of computing your shore excursion discount which screws a couple out of $7.50 per shore excursion. Clearly Norwegian is being run by folk interested only in getting your money. By the way, when asking a question at the Guest Services desk, you have only a 20-30 percent chance of getting a correct answer. They lied and made up excuses about everything. If you sail with them, do your own math and check you bill daily. Some shore excursion staff don't know the difference between 15 cents and 15 percent. After 22 cruises on Norwegian, this was our last. Holland and Celebrity treat you a lot better and are trustworthy.

Primary reason for taking this cruise we’re the visits to Israel, which were cancelled by Israel (not NCL’s doing) along with the cancelled stops in Salalah and AbuDhabi

Accepted altered itinerary pre cruise at a discount. Substituted ports had already been to. Ports cancelled without reason. Late getting in to one port. COVID tests for each country visited. Too many days at sea. On board credit promised pre cruise not honored on board. Like to walk at night on deck. Ship lights turned off on three nights prevented doing this safely. No reason given. Service from staff excellent. COVID testing smooth. Ship was in excellent condition.

Overall the cruise was wonderful, we visited beautiful islands, met nice people and made lasting memories. We are ready for our next adventure

This was a really good cruise from a ports-of-call perspective, and NCL did a nice job with many of the onboard experiences. The worst thing (and NCL is not the only cruise line guilty of this) are the misleading offers that are served up when purchasing the cruise. "Free wifi" is a gross overstatement, for example. It's a limited number of minutes and is "by cabin" instead of "by person." In the end, both of us had to upgrade to the unlimited plan at a notable cost ... truly no savings from the promotion at all.

The prep work (forms and COVID relatated documentation ) was overwhelming. Neither or NCL was that helpful. Once the cruise was over NCL was done with me as a customer. I requested an explanation of credit card charges and NCL would not simply tell me what the charges were for. I was not contesting the charges but just want to know what they were. NCL NEVER explained the charges and discontinued any communication with me. VERY Disappointed with this experience in the worst of customer service help!

We had a great experience, however we feel like we were taking advantage, we had to re-do our internet package and the wifi was not great. We didn’t get reimbursement $300 that was a promotion when we booked the cruise with . Our travel agent was not professional, she never answered her phone. A huge disappointment with . If we ever decide to go on another cruise I’ll definitely book it directly with the cruise line.

The ship had a lot less passengers than a normal cruise.This was good in many ways but at times felt a little like a ghost ship. The staff were great, friendly courteous and eager to please. Constant cleaning and sanitizing going on felt very safe. Didn't like having to wear a mask but only a minor inconvenience. Great ports, great weather,great time. Hopefully my luggage will be found in time for my next cruise

Trip of a lifetime in a poor excuse for a cruise ship, and a poor excuse for a mini suite. Excursion staff are a joke

If you haven't been to SE Asia, this is a great introduction. Each port is SO different and worth visiting.

Overall great cruise, great ship, wonderful personnel delicious food and great entertainment. Only complaint that NCL in Miami who make schedule of Ports neef to understanding Fridaus are Sundays in Muslim countries!

Overall, this cruise gets a grade of C- from me. I have been on other Norwegian cruises which were much better. The staff seemed new and inexperienced. The left hand did not seem to know what the right hand is doing. I would not recommend it.

Overall, the cruise was worthwhile. We got to visit a lot of places in a short period of time. Our excursions were good for the most part. Ibrahim, was our guide in Turkey for Ephesus, etc. He was great and very knowledgeable. As I mentioned previously, behavior of some of the passengers pre excursion needs be addressed. Having people push and shove does not make for a pleasant experience and it is not how I want o spend a vacation. NCL really needs to manage this area better. If not, they will loose other customers. I commend the executive chief and the all the other food prep staff for the quality and presentation of the food on this cruise! Great job.

WE got pretty much what we expected from Norwegian. Booked them because of the itinerary.

It appears that Norwegian now expects passengers to pay for the specialty restaurants in order to get the upgraded meals. Gone are the days when you could expect a lobster dinner at the main dining restaurants.

Great trip! The Haven was wonderful! Absolutely loved Bruno our concierge!!