Beautiful but very busy cruise

Norwegian Jade Cruise Review to Europe - Eastern Mediterranean

tessmac

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 28

Overall rating:

3.8 out of 5

Verified Review

7 Night Greek Isles (Athens Roundtrip)

Sail date: October 17, 2021

Ship: Norwegian Jade

Cabin type: Balcony

Cabin number: 10532

Traveled as: Large Group

Reviewed: 3 years ago

Review summary

The prep work (forms and COVID relatated documentation ) was overwhelming. Neither or NCL was that helpful. Once the cruise was over NCL was done with me as a customer. I requested an explanation of credit card charges and NCL would not simply tell me what the charges were for. I was not contesting the charges but just want to know what they were. NCL NEVER explained the charges and discontinued any communication with me. VERY Disappointed with this experience in the worst of customer service help!

Embarkation

3 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

2 out of 5

Service and Staff

3 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Reggie did and an outstanding job of cleaning our room twice a day. His attention to detail was great. Such a wonderful person to work with!!!

Ports of call

Piraeus (Athens), Greece

5 out of 5

Iraklion (Heraklion), Crete

5 out of 5

Rhodes, Greece

5 out of 5

Mykonos, Greece

5 out of 5

Katakolon (Olympia), Greece

5 out of 5

Corfu, Greece

5 out of 5

Santorini, Greece

5 out of 5

Disembarkation

3 out of 5

10 Comments

Cruisers4Lyfe 3 months ago

Thanks for sharing

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GerryBCruisin 3 years ago

Thanks for taking the time to share your review. Cruising during these times can certainly be challenging.

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WFTFan211 3 years ago

Thanks for your review and feedback.

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hollysmomtravel 3 years ago

Sorry you didn't have a great experience

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Curt34 3 years ago

Sorry you had a less than spectacular cruise experience. Thanks for the review.

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AuntPinkie 3 years ago

Appreciate your feedback. Sorry for the problems.

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nclcruzr 3 years ago

We've sailed with NCL for 30 cruises, always received a print out of charges the last night of cruise. Also they have been willing to print out charges throughout the cruise. We always keep receipts to double check also. The covid documentation is required for all cruises and not the fault of NCL.

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cruising2004 3 years ago

I’m sorry to hear of your experience.

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BeachDiva 3 years ago

Sorry to hear this.

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javawoody 3 years ago

I understand your disappointment, sorry it dampened your experience

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